Can’t add connections at all
The app won’t even let me add Trane connect devices
Can get it to verify
Downloaded app made sure phone is updated, credentials are right. Try to login in and verify and just get blue ring of death. Something isn’t right
Broken app
Can’t even log in to remote access, shows blank screen when trying to add a device.
Doesn’t work
App worked ok for an extended period until March ‘25 when they pushed a new update. Now I can no longer login. And even worse, the local Trane guy had basically given up and cannot help me either. What a joke.
Not working
Pulls me to some web site to sign in.
Clunky and hassle to login
Can only change values on a few things. Very slow to load. Hassle to login, sends you to a secondary website to login every time you open up the app. This could use a lot of improvement!
Wayne
Wayne
Where’s the “back” button?!
How is there no “back” button? Forces me to start back from top of navigation tree and loses my place. Overall app works and provides value (not being tied down to computer) but needs a major refresh to meet consumer expectations for a mobile app in the year 2023.
App freezes
I only see the Trane logo for several minutes when I open the app on IOS 16.2. Nothing else happens
iPhone
Won’t connect to iPhone or iPad 😩
Works but glitches
The app works but once you disconnect site, you no longer can see the device list… you have to exit the program and then go back in. There are other glitches that I experience as I go through it, just not enough time to write about them.
Non intuitive
There should be definitions under little “I” next to each category so you know what you are doing when selecting a change. With a number of users everyone needs to be on the same page. It shouldn’t take hours of trainings for a seldom user to bump the temp up for a hour.
Last update no graphics
Since the last update iPhone doesn’t have graphics. I downloaded onto galaxy tablet yesterday and graphics worked. Removed and reinstalled on iPhone still no graphics???? Help!!!
Kind of An Afterthought
The online interface is useable, detailed functional and relevant. This on the other hand is kind of an attempt at an app. Some things work, others don’t the interface is beyond clunky. Unreal that a company the size of Trane, selling the commercial products at the price points they do, with state of the art BAS components would have an app this disfuncional. Businesses are spending hundreds of thousands of dollars on BAS and this is what Trane offers. A kid in his bedroom could do better.
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No alerts for alarms?
Is there a feature that allows the phone to alert me when there is an alarm? If not, why? Seems like it misses the whole point of being updated with the buildings activity.
What Happen
What happen with last update. Nothing works. Had IT person check and will not accept password and can’t change. Please fix this. Tried on 4 different iPads and iPhone. Does not work. Help or send back older versions.
App is getting better
The app is getting better with every update. Keep up the good work. Please listen to the comments below. Scheduling update is a huge step in the right direction. I would ask for notifications in some of the upcoming releases. Also the ability to enable and disable thumbwheels with a click of a check box. Keep up the good work
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Won’t save info
Love the app, but it will not save my log in information. Every time I open it I have to re-enter the IP address and everything! Will update the rating if this gets fixed.
Customer
Like the APP but the fact that you can’t backup a screen while checking things and you have to start each time at main screen is frustrating and not productive.
New version 2-2018
New version not good. Once you make a choice in the left drop down menu, you’re stuck there. I chose Spaces, not equipment, and no amount of times I close the program will prevent Spaces from being my selection. I’ll try a reinstall, but never had problems with the old version.
New 2.0 version does not allow changing set points on RTU
Before version 2.0, I was able to change the set points of the RTUs we have listed under the “Equipment” page, but can no longer do this.
Please add this function/feature back as it is critical for me to keep my building at the correct temperature throughout the year.
Please add this function/feature back as it is critical for me to keep my building at the correct temperature throughout the year.
