Updating
Response from developer
Dear Rebecca, we understand how frustrating that can be. Updates are released to improve performance, security, and overall functionality. We appreciate your patience and are working to make the update process smoother and less frequent.
Simple to Use
Response from developer
Hello OwuraK, thank you for the positive feedback! We’re glad the app brings everything together in one place for your ease and convenience.
Difficulty on updating the App to be able to use
Response from developer
Hi Slyhavertz, apologies for the experience you are having on TransFlow Mobile. Kindly send us an email or reach us on transflowsupport@itconsortiumgh.com and we will assist you resolve this right away.
Why are they not sending the otp
Response from developer
Hello Verlies man, please ensure you are logging in Transflow Mobile with your school-assigned student email, as it is the only one allowed for SIP users (do not sign up). Please ensure you have access to your student email account with which the OTP will be delivered. If required, you may reset your password via the app by selecting "Forgot Password." We apologize for the inconvenience. For support, contact transflowsupport@itconsortiumgh.com.
Preapproval of MTN mobile money on the app
Response from developer
Hi Mhiskall, Thank you for sharing this important feedback. Security is a top priority for us, and pre-approval exists to make transactions smoother while still being protected with login, OTP, and device verification. That said, we’re constantly reviewing our security measures, and your suggestion will be taken into account as we improve. We truly appreciate you looking out for the safety of all users.
