Insurane companies are getting ripped off
Does not work. App is broken
Does not open
It only shows a picture, nothing else!!! Nothing to click on, no menu!!!
Program is good but not the app
The app is not good. You can’t even edit your own information in it. It’s constantly down or not connecting with your fit bit. It has a platform where you can talk to other members but you can’t like comments or respond directly. It is not good.
Awful App and even worse customer support
The app is awful. I can get through the login screen but after that all I see is a picture of a mountain. I can swipe left and open the menu but nothing loads. I even tried to submit feedback in the app and it wouldn’t load to send it. I contacted customer support and they told me I had to contact the company I got transform free from. I’m not sure how they can help me with YOUR APP. I haven’t even been able to begin the program. I would give negative stars if I could.
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I need reliability
Once I started the program and got access to the app, I was excited about how it would support my journey. Unfortunately, it’s only week one and I can’t rely on it. Sometimes it lets me in, sometimes not. I’ve had to try to log in over and over again, delete and reinstall, turn my phone off and on - nothing same to make it stick. Very disappointing. @Developers - can you help???
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Trash
I signed up for this program and the app doesn’t work…
Complete garbage
The app won’t even load - it’s just a picture of a rock
Trash App
I was provided access to this program through my employer but the app is junk. It will take 5 minutes to log in, IF it allows me to log in. Program can’t be beneficial if you can’t use the tools intended to make it more accessible and easy to follow.
App Opened the first time now stuck
The App is not functional just a few hours after downloading it
Love The Program
I enjoy the Transform program. My coach really cares about me, and we do monthly calls and weekly check-ins through the app. The app connects with the Fitbit app, so my weight and food sync over for me. I earned a Fitbit watch through participating. The curriculum is really helpful, and I make goals around the parts that work for me. Overall this program is a huge win for my health.
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It won’t even open
Tried downloading the app twice and both times it wouldn’t even load a function page just a screen saver page. Cannot access or open anything! Horrible app
App does not work
App won’t even load on my iPhone.
Does it even work?
I cannot even get past the log in.
It’s terrible
It routinely disconnects from Fitbit. I re-enter my credentials and get a ‘success’ message screen—and then an ‘uh ho, please connect your health tools.’ This app is quirky and unreliable and I am almost to the point of leaving the program because I can track and be healthy without the frustration of having the tracking app failing on a regular basis.
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Suboptimal
One of the core pieces of the program is tracking activity, ostensibly by Fitbit. However, I find that 90% of the time I have to manually enter it.
Something is wrong
The app won’t even start. I put my credentials in and stops working. I really need this to work as I signed up through my insurance and now I can’t even switch to a different app/vendor. It’s extremely frustrating and annoying. And I’m losing out on time. Please fix this!
No support !!!!
I can’t deal with this.
Choose any other weight loss app. This one is the worst, seriously
My insurance company recently required enrollment in an online weight loss program for 6 months to be considered for eligibility for GLP-1 agonists. I had 5 options and decided on this one because it seemed more convenient in that they provide a scale and eventually a fit bit. It took literally over a month and a half to successfully join the program because of glitches on their end requiring emails to multiple departments. Once joined, I realize that nothing is all that automatic or simple. In order to add a weight with the scale you need the Fitbit app and must open and add the weight there and then transfer it to the transform app. Activity is only Fitbit based but since we don’t have one in the beginning everything must me manually entered. If you use apple products nothing is compatible and use is not user friendly. Only convenience is that you can take photos of your meals, but then there is no data or calorie calculations for each day. Save yourself frustration during your weight loss journey and try any of the other programs offered.
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Many many issues
Between only selectively syncing with my Fitbit app, redirecting me in a circle every other time I log in, and randomly deleting some messages, this app is deeply flawed. It really seems like no one actually every fixes the bugs. I also hate consuming so much content on such a tiny screen.
What a rock
Like others, I cannot truly access the app. The login widths and then it sits on a rock. It makes the programs unusable
