Flight Issues
We recently booked air travel through Travelocity. The initial process went smoothly. Unfortunately, after that things went downhill. Shortly after making our reservation, we realized that we needed to move our return date up a few days.
So, I contacted customer service via email - because there’s no live person to speak to. We went back and forth, but we were finally able to make the change. There were no changes made to our departure.
Here’s the problem- we show up at the airport for our departure flight and find out that the customer service rep. had cancelled our flight. We had a confirmation number and everything, but we were no longer on the flight!
After an hour, I was still texting customer service trying to get on another flight without success. I asked the rep to call me, so we could talk through it. He wouldn’t call me. Finally, the airline agent got fed up and took my phone. She texted back and forth with the guy for at least 20 minutes. She ended up getting us booked on a later flight and then moved us to the next, earlier, flight out.
From now on, I will make flight reservations directly with the airline.
So, I contacted customer service via email - because there’s no live person to speak to. We went back and forth, but we were finally able to make the change. There were no changes made to our departure.
Here’s the problem- we show up at the airport for our departure flight and find out that the customer service rep. had cancelled our flight. We had a confirmation number and everything, but we were no longer on the flight!
After an hour, I was still texting customer service trying to get on another flight without success. I asked the rep to call me, so we could talk through it. He wouldn’t call me. Finally, the airline agent got fed up and took my phone. She texted back and forth with the guy for at least 20 minutes. She ended up getting us booked on a later flight and then moved us to the next, earlier, flight out.
From now on, I will make flight reservations directly with the airline.
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Trips
I had nothing but good things to say
Thanks Travelocity
Thanks Travelocity
Best Travel Agency Ever!!
Have used Travelocity for many years. They have done some amazing things, such as getting me on a flight after one was canceled,and the other flight was nearly full. They’ve been able to meet all my travel needs to date! I think people under- utilize their travel packages. Give them a try, and I believe you will see that they can save you quite a bit.
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Can’t fix their apps
Can’t log on properly can’t find my trip after booking it sent my stuff to some random email and now I can’t access my booking to change it if I need to!! I will never use this again!!!
LePraydey Paris
The hotel was certainly more than we expected… located 1 block from Louvre… many nearby restaurants and cafes… the staff was accommodating and extremely professional. We loved our stay and look forward to staying there again
MeatDog
I am meat boy of doggy
Travelocity
I love Travelocity and it gets me everything I need.
My adventure
When I first started traveling, I didn’t know where to start so I googled a couple of apps that will help you purchase tickets for the cheapest price and Travelocity was one of them and what made me pick them because my favorite color is blue and that’s the color of their logo I never had a flight council on me. It never was a misunderstanding at the airport once I got there. From the purchase that I made with Travelocity and they always help me find things to do when I’m in a different. Thanks, Travelocity.
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Great option
A bit pricey but comparable to other hotels nearby which are not as nice. Close to the OSU campus. Only con is that you have to pay for overnight parking and it is $35 a night.
Took long and the price kept going up and up!!
The booking took too long and the price kept going up and up. Had to constantly restart the booking. It took 2 hours to book this trip
Fort Myers
Booked plane ticket and rental car. With all the rental car options onsite Travelocity gave me an option not at the airport - had to wait for a shuttle in 97degrees for 15-20 minutes. Not ideal
App keeps crashing
Since March the app has been crashing every time I search for a hotel the app would crash. I have resorted to using the website . No updates has fixed the problem
Ms
Great service
Why ask me 1 second after opening the app
Might want to wait until I use the app to spam me for a review
Excelente vacaciones en Punta Cana
El hotel muy bueno, la playa mal con sargazo
El personal sumamente amable y atentos
El personal sumamente amable y atentos
Disappointment
I am absolutely disgusted with Travelocity. I had a flight cancellation and was told that my wife and I had credits of $198 each. I went to book a flight with the credits. The Travelocity agent, who spoke virtually unintelligible English first told me there would be a $100 fee discounted from the credit. Then she told me the price of the flight i was seeking to book was over $150 more than the price for the same flight on the airline website. When I said this to her she “ only price I see on screen,”.
The whole idea of Travelocity is to save money. I feel swindled and I am furious about. Avoid these crooks.
The whole idea of Travelocity is to save money. I feel swindled and I am furious about. Avoid these crooks.
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Bug
So the app keeps going blank white when selecting a hotel to look at the pictures and description.
Why no Discover
I was shocked to see that Discover is not accepted. I will be taking my bookings elsewhere.
Bad Odor
The room had a really bad odor! As soon as we opened the door it just hit us. They really need to clean the carpets.
Horrendous customer service!
I went on the chat to see if I could change the return date of my flight, and I was on for 2 hours with 2 different “customer service members” and they told me they were going to charge me another $400 to change my date. I said I should have a credit from yje first date and I would pay the difference. He insisted I owed $400! I refused to pay for basically 3 flights when I was only on 2, and he cancelled my flight AFTER. He told me I would be credited to my credit card. So He cancelled BOTH flights THEN said I’m sorry I made a mistake you get a travel credit. As of 48 hours,I only have ONE OF MY TRAVEL CREDITS ( I had booked one ways on 2 different airlines). So they still owe me 0ver $300 credit.
Then I CALLED to speak to an agent the next day bc I wanted to know how to use a credit bc their website says to call them when booking. My flight was 10 days away and I had NO FLIGHTS. I asked him to rebook my flights and he refused. I asked him to walk me through using the credit card. He said it would come off at the end. I didn’t trust Travelocity by now so I went through their site and asked him questions as I went through. He still did not know where my American Airlines credit was or if I was even receiving it. THEN WHEN I GOT TO THE END AND NO VOUCHER WAS SUBTRACTED FROM THE TOTAL PRICE , WHICH IS WHAT HE SAID WOULD HAPPEN! I asked what was wrong, how to use credit listed in my account and he said “ YOU HAVE WASTED ENOUGH OF MY TIME AND I NEED TO HANG UP! “ I told him that he was CUSTOMER SERVICE and had to help me, and he said I was wasting his time, he had already spent 10 minutes with me, and he had other customers waiting. I was like are you kidding me right now?? This is your JOB!
Travelocity is holding my listed travel voucher hostage and refuses to help me utilize it!
Will NEVER use them again and will make sure friends and family know not to trust this company.
Save yourself the aggravation and just by directly from the airline who works and supports you!
Seriously worst experience ever!
Then I CALLED to speak to an agent the next day bc I wanted to know how to use a credit bc their website says to call them when booking. My flight was 10 days away and I had NO FLIGHTS. I asked him to rebook my flights and he refused. I asked him to walk me through using the credit card. He said it would come off at the end. I didn’t trust Travelocity by now so I went through their site and asked him questions as I went through. He still did not know where my American Airlines credit was or if I was even receiving it. THEN WHEN I GOT TO THE END AND NO VOUCHER WAS SUBTRACTED FROM THE TOTAL PRICE , WHICH IS WHAT HE SAID WOULD HAPPEN! I asked what was wrong, how to use credit listed in my account and he said “ YOU HAVE WASTED ENOUGH OF MY TIME AND I NEED TO HANG UP! “ I told him that he was CUSTOMER SERVICE and had to help me, and he said I was wasting his time, he had already spent 10 minutes with me, and he had other customers waiting. I was like are you kidding me right now?? This is your JOB!
Travelocity is holding my listed travel voucher hostage and refuses to help me utilize it!
Will NEVER use them again and will make sure friends and family know not to trust this company.
Save yourself the aggravation and just by directly from the airline who works and supports you!
Seriously worst experience ever!
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