Tri City National Bank

App crashes frequently

App won't open

Login issues

App update issues

Difficult to open app

Can't log in

App is trash

Scrolling is choppy

UI is worse

Not easy to read/use

Had to re-enroll in Zelle

Update is a step backwards

App won't accept password

Update is a disaster

Complete trainwreck

Can't view balance

Unexpected error message

App is useless

Customer service unhelpful

Garbage app

Can't access account online

Locked out of account

Frustrating

Not working

Can't login through app

Lacks transaction details

Less user friendly

Disappointed with upgrade

Can't see transaction details

Website and mobile app down

Complete system shutdown

Beyond unacceptable

Bugs not worked out

Blind to account

Can't create new password

App won't load

Info is correct but can't log in

Shutting down app and website

No alternatives to login

Ridiculous

Nothing but trouble

No card control

Crashes

Won't load on first try

Face ID never worked

Puzzle-like interface

Advertising not closing

Face ID still doesn't work

Deposits declined

Charges unaware of

Horrible app

Different apps for checking/credit card

Bugs and errors

Questionable security/privacy

Terrible app

Cannot check balance

Cannot make transactions

App gave issue

Redevelopment needed

New update doesn't allow login

Face ID not available

Very basic

Need to call to turn on mobile banking

Problem after problem

Nightmare with app issues

Can't log in

Limited

Only basic information visible

App constantly fails

Kicks out user

Face recognition fails

Waste of space

Can't use face recognition

Security questions problematic

Locked out

Changing password repeatedly

Limitations on ATM card

Garbage app

Facial recognition failure

App deleted username

App shuts down on its own

Awful app

Never works

Stops facial recognition

Forgets username

Security questions every time

Times out

Can't log in

Garbage since existence

Face recognition unreliable

Endless security questions

Still prevented from logging on

Error logging in

Can't use phone for banking

Resets Face ID settings

Asks about new features

Kicks out after sign in

Never remembers settings

Shows banner for new features

Worst banking app

Freezes

Loses facial recognition settings

Locked out multiple times

Inoperable

Hasn't worked in months

Can't log in with Face ID/Fingerprint

Turns off Face ID

Gets same alerts repeatedly

Stressful

Touch ID never works

Bugs lead to horrible experience

Constantly losing settings

Logged off

Security questions each time

Kicked out after seeing balance

Security questions not pulled up

Completely useless

Occupies storage for no reason

Face recognition shuts off

Enabling Face ID repeatedly

Unstable and unreliable

Error messages

Tedious password reset

Issues starting up

Unable to transfer money

Limited capabilities

Underwhelming performance

Horrible app

Fingerprint setup ignored

Works only sometimes

Disables Touch ID randomly

Cannot send Zelle to husband

Login process slow

Prompts for tutorials seen before

Needs work

Crashes

Needs more linking for bill pay

Far behind other institutions

Not the same after update

Rarely loads

Incredibly slow

Phone number issue

Randomly asks for phone number again

Locking card feature removed

Doesn't open

Error message

Website hard to look at on phone

App doesn't work at all

Not optimized for newer phones

Doesn't load

Never loads

Needs a fix

Forget password, no recovery

Useless app

Stopped working

Wouldn't let me log in

Waiting for check deposit feature

No photo check deposits

Tempted to change banks

Add Touch ID/Face ID integration for login

Improve transaction detail visibility

Make UI easier to read and use

Add ability to link external accounts

Add savings goal tools

Fix Face ID issues

Improve app performance and stability

Add card control features

Improve bill pay linking

Add photo check deposits

Optimize for newer phones

Add Touch ID integration

Add Face ID integration

Add ability to scan checks

Add ability to deposit checks by taking picture

Add Zelle functionality for all contacts

Add dark mode

Add advanced analytics dashboard

Make '+' sign more recognizable for transfers

Add ability to transfer money without 3rd party

Add more linking for bill pay

Improve security question system

Allow users to choose own security questions

Add more features to mobile app

Improve Face ID/Touch ID reliability

Allow users to save username

Fix Face ID/Touch ID to not turn off

Improve Face ID/Touch ID to remember settings

Enable Face ID/Touch ID consistently

Allow users to set own security questions

Improve app loading times

Fix app freezing issues

Add ability to deposit checks via photo

Improve mobile check deposit functionality