Best Trident® Connect alternatives: apps like Trident® Connect

Room to ImproveCommon complaints summarized from real App Store user reviews

• 👎 Hard to navigate and figure out
• 👎 Too many unnecessary push notifications
• 👎 Not user-friendly, hard to find anything
• 👎 Messaging option inconsistent
• 👎 Bill pay option hard to find or missing
• 👎 Inconsistent or frequently changing helpful features
• 👎 Buggy app, intermittent problems
• 🐛 Broken links
• 👎 Unable to find future appointments
• 👎 Buttons take users out of the app to a webpage requiring re-login
• 👎 App user experience is bad, redirects to external sites
• 👎 Can't find appointments in the app
• 👎 Can't access after-visit summaries easily
• 👎 Awful new portal, can't find preregistration or upcoming appointments
• 👎 Worse format, difficult to find basics
• 👎 Statements issue (white screen, customer service unhelpful)
• 👎 Appointments not showing up in app
• 👎 Can't see lab results anymore
• 👎 Cannot access lab results on mobile app
• 👎 Update removes pertinent information (billing, scheduling, appointments, results)
• 👎 Removed health information from app, directs to clinic apps
• 👎 Have to go multiple places and log in for info
• 👎 Unable to see upcoming appointments, have to download MyChart app
• 👎 Update removes clinical data, described as 'hot garbage'
• 👎 Pointless app, can't look at results, find appointments, check in, or request refills
• 👎 Old system was better
• 👎 Can't view test results from app, only web browser
• 👎 Difficulty navigating to find billing information
• 👎 Confusing, can't find needed information, app is useless
• 👎 Upcoming visits/appointments no longer visible
• 👎 Useless app, redirects everything to a webpage, no actions possible
• 👎 Difficult to find clinic phone numbers
• 👎 App redirects to browser, no use for the app
• 👎 Does not list all providers, difficult to message them
• 👎 Will not let user in
• 👎 Difficult to find policy information and specific benefits
• 👎 Requires two apps (insurance and hospital)
• 👎 App is worthless, directs to website
• 👎 Disappointing, redirected to website, defeats app purpose
• 👎 Frustrating not to be able to pay bill online
• 👎 Every link brings you to their website, no point in the app
• 👎 Poorly designed, not user friendly
• 👎 Hard to navigate, can't make appointments, can't see EOB without leaving app
• 👎 Takes you outside the app to a small, unreadable website
• 👎 Too much technology, no instruction on how to use
• 👎 Cannot open mobile app due to two-part authentication