trivago User Reviews

Customer Experience

Positive experience49.0% of reviews
Neutral4.7% of reviews
Negative experience46.4% of reviews

~ Based on 1,005 written reviews from the US App Store.

What users say

Is trivago Safe?

trivago: Compare hotel prices appears safe based on user ratings. AppsHunter Safety Score for trivago is 96/100.

This assessment is based on 290,418 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.0% of ratings point to a safe experience
2.5% of ratings suggest some concerns
2.5% of ratings point to a risky experience

~ Based on 290,418 App Store ratings for trivago.

Is trivago Legit?

trivago: Compare hotel prices appears to be a legitimate app. AppsHunter Legitimacy Score for trivago is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Ruben A Guereque

Great view of places to stay, great description, and great reasonable pricing

Shows results for different places

Finds you results that look good then when you click it’s in a different part of the country your searching for.

Still waiting

I am a 67 year old disabled retired educator with an special needs autistic adult son that wants to keep the fun over 30 years or so
We planned our third trip to Branson Missouri from Henderson nc
My husband has driven here almost two times but we decided to start our on the our trip and we

The worst

Advertising disgusting facilities and won’t give a refund they this company better count their days because I’m speaking with legal counsel for this matter and will be in the media also because this is unacceptable how they have handled this situation I still haven’t heard from or gotten my money back
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Awful service

Impossible to get support from them

poor service

I booked a room with two beds and I ended up with one king size bed

Terrible

Couldn’t figure out how to make a reservation

Never again

I had seen so many people using Trivago so I decided to try it. Found a very reasonable hotel and booked it! Next day I received an email that my reservation was cancelled! Was told I would get a full refund. When I did not seen the money was not refund Isent an email inquiring about it and kept getting the same email with no explanation. Deleting the app and will continue using my favorite Booking.com since I have never had an issue with them! Oh and I keep getting emails to do a review on my stay??? Wow!
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Sign in?

Why do I need to sign on with an account like Apple or Google to just search? Moved on to the next app…and no account needed!

doesn’t actually compare all hotel prices

After using and comparing for a while, I consistently find lower prices via Priceline

Customer service

Horrible customer service

🤫❤️

Ahah

Membership is not mandatory but...

I thought it would be convenient to use the Trivago app rather than the web site.
The app features look good, but it is crippled by a pop up that appears every three or four operations (search, select an offer and so on) asking to sign in and make an account.
The problem is that there is no way to close the popup and continue browsing.
The user is forced to close the app and start from scratch.
I don't want to make an account. I am not interested, even with the lure of the special deals that may be unlocked. I should have the option to just deny the account creation request and continue using the app. I could not find any mention that creating an account is mandatory to use the app.
That's a shame. I uninstalled the app the same day that I had installed it, because of this. And I am now very unlikely to use the Trivago services even on the web. They seem more keen on getting me to subscribe than using their services. It just does not feel right and what they offer is not worrh enduring the pain.
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Handicap support

I cannot speak on price. But l booked a wheelchair accessible room, it was not. Hotel said they were not informed and had no such rooms available This was a significant inconvenience.

Doutor Piterson Maris

Nota 2000

Response from developer

Agradecemos por compartilhar seu feedback conosco. Ficamos felizes em saber que você gosta do nosso aplicativo! Atenciosamente, trivago

Too Much Clutter

Far too many unsolicited requests from this website!

New to the app

My friend and I were talking about traveling and I mentioned the costs now for renting rooms then she said duh like the commercial should have checked trivago.. long story short great rentals and with a touch of home while getting to enjoy the destination..couldn’t be happier as a first time user.

Trivago

This sight is excellent for getting a hotel, a car or air flights. It shows you the best places with the lowest prices to the highest and the amount of stars, also peoples comments on how the motels are. I use this sight all the time.

Bookings

Always quick and fast to decide what to book

Keeps waking me up

This blasted Ap keeps sending me stuff at all times of the night even though I am on silent mode and do not disturb.