Bugs, Bugs, Bugs
Love the app! BUT there’s a bug that won’t allow me to transfer my numbers to the app. Very frustrating. Plus they only do one bug fix a year it seems looking at the data.
OK, but no Apple Health connectivity
How do you not connect with Apple Health?? It’s arguably the most used health data management app in America. Nobody wants to use separate apps for different aspects of our health. I’m not going to spend time exporting something and trying to import it or whatever funky workaround you’ve come up with. Develop your app to work the way people need it to work. This meter was given to me for free by someone who received it for free, but didn’t like it. I would use it if it worked with my technology, but it doesn’t, so it’s a hard pass for me.
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The developers should be embarrassed
You’d think the app could tell you how to find the PIN. Amazingly awful experience.
iPhone 12 Pro Max
Not Recognized
It’s ok
It helps me keep track of my readings, but I can’t connect it to my iPhone for automatic syncing
Works but app needs work
My meter shows 3 devices wth same MAC address when I only have one. Also duplicates data logs wth multiple identical results
PIN is last 6 of the serial number
It would be nice if it explained the PIN was part of the serial number instead of expecting something on the screen. It would also be nice if it didn’t copy results over repeatedly so it looks like you checked repeatedly in the same minute. Additionally, back-dating any time change would be nice so if the meter was wrong when you get it it doesn’t look like your pre meal read comes before your post meal.
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Customer support has been wonderful
I was initially quite irritated in that I couldn’t pair the meter to my iOS devices. I emailed the company a good 2-3 weeks ago & they called me within a couple of days from USA (I’m in UK). I had unfortunately missed the call & as I didn’t know who it was except it was international, wasn’t prepared to ring back. They continued in trying to get hold of me (have trouble hearing the iphone ring) & today with their help, managed to pair the meter! 🔟/🔟 for persistence 👏🏻👏🏻👏🏻👏🏻👏🏻
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Functional but lacking
The app works fine. Logs readings, has symbols to add to indicate before or after meals or medication. I like that it syncs with my blood sugar testing device and does so easily for me (although I do have to let it turn off after a test then turn it on again to trigger the sync.)
What I do not like is that the app doesn’t sync its data with anything. Not Apple Health (a glaring issue), or any health tracking apps.
What I do not like is that the app doesn’t sync its data with anything. Not Apple Health (a glaring issue), or any health tracking apps.
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Doesn’t Pair
Tried for 2 days to pair meter to IPhone. Will not work. Worthless.
Does not integrate with Apple Health
Does not integrate with Apple Health
What a big disappointment!!!
I recently had to replace my Glucometer and saw this - with Bluetooth connectivity to my iPhone. Well, apparently it doesn’t connect to the latest iPhone. It’s clunky and not as intuitive as my previous meter. It doesn’t have a backlight for the screen making it difficult to read in low light. They say “you get what you paid for.” I guess that’s right, since I got it for free…
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Won’t pair with iPhone 14
I have tried so many thing and it still won’t pair with my iPhone 14. The microwave connected to my phone easily.
Delete app, reinstall, powered down phone, made sure on the true metrix air the “ble” was flashing ON. And check the Bluetooth devices and nothing doesn’t even appear. This app really needs help in connecting to the phone and its device.
Doctor, recommend it. I called the doctor back and told him not recommend it. Simple, yes if you track your glucose on paper, digitally defiantly forget.
Won’t have bought it.
Not recommended, if you plan to have a digital log
Delete app, reinstall, powered down phone, made sure on the true metrix air the “ble” was flashing ON. And check the Bluetooth devices and nothing doesn’t even appear. This app really needs help in connecting to the phone and its device.
Doctor, recommend it. I called the doctor back and told him not recommend it. Simple, yes if you track your glucose on paper, digitally defiantly forget.
Won’t have bought it.
Not recommended, if you plan to have a digital log
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iPhone not supported
Disappointed to fine that my IPhone 15 PRO MAX does not work with the app / device, however, the IPhone 15 PRO does. Basically the same phone other than size and my phone is not supported.
Will not pair
I’ve tried MULTIPLE times to pair this app with my True Metrix Air meter, despite that the meter shows up in my “connected” list in my phone settings, it just keeps coming up “no meter found “
Best app ever
Great for people that have diabetes
Bluetooth connectivity sucks
Congratulations on writing horrible instructions to pair this blood tester with a smart device. Not only were the instructions in the app incomplete, but the instructions in the actual instruction manual with the blood tester were wrong. Good job, QC
Apple Health connection Needed
Would be really nice if this app could sync with Apple Health.
iPhone 13
Unable to pair with my iPhone (iPhone 13) running version 26.3. Unfortunately, since I opened it, I can’t get a refund. I truly wished I had checked the reviews before buying the glucose meter much less wasting space with this app.
Since the app doesn’t actually work, I can’t give a rating. The review system doesn’t allow for this, so I gave it 1 star.
Since the app doesn’t actually work, I can’t give a rating. The review system doesn’t allow for this, so I gave it 1 star.
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Dumb
Does not sync to Apple Health. I much prefer my old OneTouch meter which did sync, but insurance stopped covering the supplies. Also, pairing the meter was not simple. I paired once, but the app shows three identical meters under paired devices.
