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True Potential User Reviews

True Potential
True Potential
True Potential LLP
📊 Productivity
💰 Finance

Customer Experience

Positive experience20.9% of reviews
Neutral11.0% of reviews
Negative experience68.1% of reviews

~ Based on 91 written reviews from the US App Store.

Is True Potential Safe?

Not enough ratings yet to assess True Potential.

Is True Potential Legit?

True Potential appears to be a legitimate app. AppsHunter Legitimacy Score for True Potential is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Something’s gone wrong today

I’ve been using the app with no problems for years,
however today I’ve used the new savings part of app and now won’t load for me to look at investments.
Improve CXImprove CX

Freezes on login

Despite numerous update the app still freezes more times than out on login… no doubt you will reply saying to contact support, who only give you mundane fit for idiot troubleshooting steps. The issue is not with the user, it’s with the app… hence why so many reviews say exactly what I’m saying. Rather than saying to contact support, who cannot fix the problem via a simple reinstall or similar steps, could you actually fix the app itself which is the issue?
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AlistairS100AlistairS100

Response from developer

Hi, we are sorry to hear about your experience. If you continue to encounter this issue, please feel free to reach out to our support team for assistance. They can be reached on 0191 500 9164 and are available Monday to Friday, 7am–8pm, and Saturday, 8am–12pm.

Australian version?

The new version of the app (July 2026) has a problem. It inverts the iPad display before starting up necessitating one having to stand on one’s head to use it.
IanShIanSh

Slow and crashes

Have fed this back a few times - it’s slows, it crashes and I tend to look at it less to check this as it is tricky to navigate with speed
JudehoneyJudehoney

Keeps logging off

I’m using this app online with no problem but today it keeps logging off or crashing everytime I use it. I hope this matter can be resolved.
JenKKMJenKKM

Response from developer

Hi there, thank you for leaving a review. We are sorry to hear you are experiencing this issue. If this persists, please reach out to our dedicated support team for assistance. They can be reached on 0191 500 9164 and are available Monday to Friday, 7am–8pm, and Saturday, 8am–12pm.

Freezes on login

Good app when it works, but it often just freezes on a blank screen on log in. I’ve tried reinstalling but same issue, and it’s occurred on my new phone and my old phone so must be a random bug every so often.
AlistairS100AlistairS100

Response from developer

Hi, we are sorry to hear about your experience. If you continue to encounter this issue, please feel free to reach out to our support team for assistance. They can be reached on 0191 500 9164 and are available Monday to Friday, 7am–8pm, and Saturday, 8am–12pm.

Review

Technology & company very good
J.edgarsJ.edgars

Functionality

Use the app for a while now. Experience is more that of a web version. Cannot find or navigate to some the advertised screen shots eg consolidated investment performance graphs?
Johnnyboy682Johnnyboy682

Can’t even get in

Sent MULTIPLE password reset requests and absolutely nothing. Not even in spam/junk folders. What a joke.
EilyMagsssEilyMagsss

Was good now broken

It was a good app but today I can’t top up my pension due to an error message. I updated my iPhone 13 Pro last night to iOS 26 so maybe it’s the new OS causing this. It was working fine before.

Update 21/01/26 My original review was a few months ago. The app seems to be working ok now and I was able to top up my pension a while after I wrote that review last year.
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royburr-ukroyburr-uk

The app just crashes after login

The app keeps crashing on login since the last update. Restarted iPhone with no improvement.
ThunderbirdsArGoThunderbirdsArGo

Login unavailable

The app tries to log me in then just chucks me out. No message saying the app is down. Main account login also not working
sez15sez15

Generally OK

I’ve used the app for a while and it’s generally OK. Keeps crashing today and I’ve tried to log in directly via the website (on my phone) and the site won’t load after I put my details in.

I’ve gone through the App Store to try and contact the developer, but apparently the only way I can message is by logging into the site…which doesn’t work and the reason I am trying to contact TP! Kind of a redundant and very frustrating cycle.

Hoping the developers will pick up the review and sort the app out.
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Dips18Dips18

Response from developer

Hi, thank you for raising this. Whilst this has been resolved, the app may still be running in the background. Please close the app completely and then reopen it. If issues still persist, please contact our dedicated support team at 0191 500 9164 for further assistance. They’re available Monday to Friday, 7am–8pm, and Saturday, 8am–12pm.

Needs a rethink

I find it really hopeless given how advanced most finance apps are now. I can add assets and liabilities but still can’t update or remove. There’s no ability to access monies direct from the app and it’s not updating my third party accounts. I don’t feel in control of my own money.
NicM_JNicM_J

Response from developer

Hi, we are sorry to hear about your experience. If you require any assistance, please contact our dedicated support team on 0191 500 9164. They're available Monday to Friday, 7am–8pm, and Saturday, 8am–12pm.

???

App asks me to update; I update it.
When I try to open it, it tells me I need an update.
Keeps looping.
Do I need to place my funds elsewhere?
SorahanSorahan

Rubbish

Can’t open
WhyizevrynetakenWhyizevrynetaken

Latest update issue

App is crashing while trying to login after new update. Not had any other issues.
TramadolKnightTramadolKnight

Response from developer

Hi, thank you for taking the time to leave a review. If you require any assistance, please don’t hesitate to contact our dedicated support team on 0191 500 9164. They're available Monday to Friday, 7am–8pm, and Saturday, 8am–12pm.

SO VERY POOR

DO NOT USE THESE.
Biggaz1966Biggaz1966

Was good now broken

It was a good app but today I can’t top up my pension due to an error message. I updated my iPhone 13 Pro last night to iOS 26 so maybe it’s the new OS causing this. It was working fine before.
royburr-ukroyburr-uk

App

Good app, advanced ahead of the game
J.edgarsJ.edgars
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