Unreliable for foreigners
I’ve had to submit and verify my passport multiple times. Even after being successfully verified and using the service for about a year, I was asked to submit my passport again. More recently, after not using the app for around six months, I opened it and was essentially asked to go through the verification process again.
This makes the service feel very unreliable for foreign users. My biggest concern is that access could suddenly be restricted while there is still money in the wallet. Having to repeatedly submit sensitive passport information is also frustrating.
Because of this uncertainty, I would not recommend keeping a significant balance in this wallet or relying on it as your main payment method.
This makes the service feel very unreliable for foreign users. My biggest concern is that access could suddenly be restricted while there is still money in the wallet. Having to repeatedly submit sensitive passport information is also frustrating.
Because of this uncertainty, I would not recommend keeping a significant balance in this wallet or relying on it as your main payment method.
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Straight up doesn’t work
There are so many issues with this app and I have yet to get it to work even after several weeks of trying. When I tried signing up, it did not work and just gave an error message but no explanation about why it didn’t work. Finally a few days later it did work and I registered. I got the SMS to go and set up my PIN, but when I signed into the app it just asked me to set a password and not a PIN. Then I tried to top up money at 7-11 but it said I had no pin so I had to scan my face. I tried several times and it just returned an error every time. Finally a day later I tried again and it worked. After that I loaded money at 7-11 but when I tried to pay at a store with TrueMoneu it said that the payment feature was not unlocked and that I had to upload more documents. Then I tried logging on later to upload the documents but got ANOTHER error message saying that the service is unavailable!!! Truly an awful app!
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Money transfer
I like that to transfer some money with this application…
Useless for foreigners
They make you go through the entire application process which includes submitting your passport information just for you to not be able to use the app even after approval. An absolute waste of time and energy.
Response from developer
Regarding your issue, we advise you to contact our Customer Support for further assistance via Live Chat or Call 1240 for 24 hours.
Never use this App, as a visitor
You can’t transfer money or withdraw money once you deposit or someone send you money. Basic only allow you 3000 which is just one trip to expensive places. And money more than that is froze in the wallet just to use in seven Eleven. That’s seems scam. So if you are visitor don’t use this app.
Response from developer
Regarding your issue, we advise you to contact our Customer Support for further assistance via Live Chat or Call 1240 for 24 hours.
