Online application
Smooth
One Serious Flaw
This app has one fatal flaw which makes it unusable by people without a driver’s license. Instead, you have to use the web based app. CBP knows about this flaw but doesn’t fix it and doesn’t warn users that if they don’t have a d/l they will be stuck in a confusing and endless loop. Clearly, this is poor public service.
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Go with the app
Smooth and fast great improvement
Terrific Assistance
As a senior I was struggling with the renewal process until I received invaluable advice from a representative of the TTP. Wonderful individual.
Nice
Good
Does not work
Good luck getting the passport reader to work. I wasted 33 minutes trying over and over. Maybe I need the passport with the picture of The Grifter?
Process and method for renew TTP
The mobile renewal process designed to be highly intuitive. Outstanding
Great Application
Initially, I struggled a little doing it on my phone, but it worked out well in the end. I definitely would use the app again.
Dr. Uttam
Great app on iPhone.
Renewing
It was an easy process from the app.
Bad App
The website and app need a full redesign. They added passkey, which I set up and the app doesn’t understand once selected. My renewal kept telling me that something was missing and brought me to a screen with nothing missing. Simply had to click save again. Hire a real developer.
Renewing NEXUS
Love it
This app sucks
Why does every government app suck so bad? This is horrible
Old guy review
A little complicated to find renewal but, eventually found it!
Thank you
Very easy to follow
EASY BREEZY
Very thorough and valid process at a very low price
Ease of use:
My vision isn’t great, but the dark print and large font were very helpful—everything was quite clear.
When I tried to do it on my laptop (a Mac Pro), using both Safari and Google Chrome, I had difficulties. Even after 2½ hours and using Help, I couldn’t get it done.
However, using the app, I completed it in 15 minutes. I’m very pleased. Thank you.
When I tried to do it on my laptop (a Mac Pro), using both Safari and Google Chrome, I had difficulties. Even after 2½ hours and using Help, I couldn’t get it done.
However, using the app, I completed it in 15 minutes. I’m very pleased. Thank you.
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Bad App
Ask which countries you’ve visited, but the pick list doesn’t include many of the EU countries.
Easy
The whole process was fairly easy
Ridiculous
Apparently, the government changed the website. When they transferred information from the old site to the new site, some of the information got messed up. I spent literally hours trying to find out why I could not complete the task even though everything said that the requirement successfully. In the end, it was because my first and middle name were put on the same block when the data was transferred. But, of course, there is no way to know that without spending hours and hours trying to find out what the glitch was. And forget trying to find a phone number or any FAQ that actually addressed the question.
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