Useless
Total waste of time… app does not work.
Great customer support
Accidentally bought 2 tickets for my journey. Needed to call the TSY office for a refund. Call was answered quickly and professionally, and the issue was resolved after a short wait on hold and a quick chat to a rep.
Useless app
I’m not a regular bus user but decided I might give the bus a try so downloaded this app to get some information the journey planner bit is quite good . But there are no bus fares for individual one way or return tickets absolutely ridiculous that you can only buy a day rover or more . I’ll stick with the car or taxi then
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Update makes app worthless
Recent update totally changes the planner mode making it impossible to follow and use, removed telling u the time of the trams and arrive times and instead forces a map system that no one asked for. App is worthless now and whoever designed the update must not have a brain and whoever approved the update must have zero business sense whatsoever.
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Glitchy and poor usability
Not sure what’s changed recently but the search for live departures used to work well, you could opt for ‘use my location’ but that seems to have disappeared. Instead you can type location but it doesn’t serve up nearest geo results so it’s gone backwards there in terms of development. It repeatedly asks you to allow location but doesn’t use cookies to store it. You can’t access log in details so if you need to reset password good luck. Won’t be using anymore as a journey tool, will attempt to use the timetable qr scanned links instead. Really poor.
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Finally Apple Pay 🙌🙌
Thanks for adding Apple Pay, the app is way more convenient now. Still missing live times/tracking for trams
Response from developer
Hi Ethan! Apple Pay should be arriving shortly, we're working closing with our payment service provider to get this in place as quickly as possible. In the meantime, be assured that your payment details are extremely safe - we use a major payment provider, trusted by banks and fully PCI DSS compliant to handle all this for us. We don't process them or hold any of your payment details ourselves. Regarding live information - That's something that should be coming to the app in the future. Just keep an eye out for updates.
awful
app completely busted
Ok for timetable but otherwise need to enter life story
I am preparing for my next visit to Sheffield and may use the SuperTram. The app lets me see the timetable & route map but to buy the tickets on line I’m asked for a lot of irrelevant info that I just don’t want to provide. I therefore decline to use it & Sheffield will probably lose a couple of public transport users.
I buy online travel tickets throughout the UK and USA by simply pressing my ApplePay or once off credit card details. Quick and easy.
This app is too top heavy in asking for details so I assume it is designed by a bureaucrat without much insight into user needs and usage. Don’t trust these type of people to keep my info safe in the current global hacking environment.
Keep it simple.
I buy online travel tickets throughout the UK and USA by simply pressing my ApplePay or once off credit card details. Quick and easy.
This app is too top heavy in asking for details so I assume it is designed by a bureaucrat without much insight into user needs and usage. Don’t trust these type of people to keep my info safe in the current global hacking environment.
Keep it simple.
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Bought ticket with nothing showing
Bought a week ticket and when I tried to show it, it never loaded. Money came out of my account but it’s stuck on the payment page
Still waiting for easier payment options
What has happened to the promised addition of Apple Pay (and Google Pay)? Responses to reviews a year ago said it was in testing and expected in the next few weeks. Please enter the 21st century and sort this out!
Still no Apple Pay
Responses to earlier reviews suggest this was happening soon. A year down the line and it’s still a massive pain to make a payment. Any ETA for Apple Pay?
Times are not correct.
I use the tram frequently and the times which are stated on the app do not marry with the times on the boards. I like to use the tram as a sustainable alternative to travel but when you can’t rely on it - what’s the point.
Poor app can’t login anymore or reset psssword
Obviously forgotten password. Cannot login anymore. Tried reset password but doesn’t send email with code. Not in junk Mail either. Out of curiosity tried to create account with same email address and it says it already exists. Stuck in limbo with an app I can’t use anymore.
This needs attention.
This needs attention.
Unbelievably complicated payment
Buying a tram ticket involves filling out the following form fields:
Full name, street address, country, state/province/region/county, city/town, zip/postal code/eir code, phone number (defaults to the us), card number, expiry, security code, cardholder name.
I'm not joking.
Full name, street address, country, state/province/region/county, city/town, zip/postal code/eir code, phone number (defaults to the us), card number, expiry, security code, cardholder name.
I'm not joking.
Worst app! Stuck on loading page
Very embarrassing situation as i was denied entry even after having valid ticket as app was stuck on loading page although full 5G network was available. I tried putting phone on aeroplane mode to reset network and again tried opening app , which failed to open!! I was denied entry by bus driver. Worst situation of my life due to loser application.
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helpful
easy to use, helpful, handy
Missing functionality
Doesn’t allow purchase of single or return tickets only day and week passes. Needs improvement.
glitchy
been using the tsy app for around six months now and have always been happy but lately everytime I try to plan a journey it just glitches and removes everything I’ve written before telling me how to get there. a shame as it’s previously been very reliable
Great App
Quick and easy. Plus there’s a route planner with the times of bus and tram. Love this
Stressful purchase as the tram was approaching
You’ve made buying tickets a fun experience. Ever heard of Apple Pay or Google Pay? Let’s spent nearly five minutes trying to buy a ticket on the day as the tram was coming to the stop and then hoping it would go through on the tram. Absolute garbage app.