TTLock User Reviews

TTLock
TTLock
Hangzhou Sciener Smart Technology

Customer Experience

Positive experience25.4% of reviews
Neutral12.7% of reviews
Negative experience61.9% of reviews

~ Based on 785 written reviews from the US App Store.

What users say

Is TTLock Safe?

TTLock has mixed safety signals based on user ratings. AppsHunter Safety Score for TTLock is 57/100.

This assessment is based on 523 user ratings, with an App Store average of 2.8/5.

Safety Analysis

40.9% of ratings point to a safe experience
10.9% of ratings suggest some concerns
48.2% of ratings point to a risky experience

~ Based on 523 App Store ratings for TTLock.

Is TTLock Legit?

TTLock appears to be a legitimate app. AppsHunter Legitimacy Score for TTLock is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Clunky but works fine

The app functionality is easy enough to use but it is not immediately obvious and the user manual is not great.
We use passage mode (auto lock and unlock), and pass codes, cards and finger prints for access. Finger print reader is a bit flakey with cold and with hot weather. Most reliable are cards and pass codes.
We do not use remote/internet access.
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Terrible Device to Use

After first use, the whole thing starts draining your batteries so quick that of you don’t have a stack of it kept you be locked out of your house!

Paywall for issuing Codes!

TTlock now I want you to pay for issuing timed codes... This completely hamstrings Airbnb managers. Avoid if you don’t want to pay $30 a month just to issue a code! I for one will be changing my lock ASAP to avoid this outrageous money grab. I recommend all to do the same. You can get this for free almost anywhere else.
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Great for RVs

My husband and I have been using this system for just over 4 years now. Because we live in an RV and sometimes travel around the country and meeting new people means always strangers, never really a lot of long term friends, or even acquaintances, and so if you’re in an RV park and meet others in their RVs, dinners and the like usually entails people inside and like all RVers, we’re curious and we want to know about theirs and how it differs from ours, etc… So, we have several of our cabinets fitted with these for important paperwork, meds, etc… Our ammo and rifles are behind these ad well, and when we’re in a state where “green” is legal and we want to relax, you’d be surprised by how many people want to share, or rather, partake of yours. It’s simpler to get anything we might need out of the cabinets, store the rest back inside, and then not only close, but lock them. The app has never failed us and the once or twice we couldn’t make use of our phones to unlock the cabinets for one reason or another, we have the cards in various places, so we can still gain access to our stuff. Honestly, these locks are one of the best investments we ever made after we bought and moved into this RV. And of course alerts and notifications are quick and reliable. Anytime any of them are unlocked, it sends alerts to both our phones in less than 5 seconds. We know which cabinet and what time it was unlocked and when they were relocked. In fact having these actually allowed us to pinpoint an exact time and which cabinet was broken into when someone tried to break in and steal our smart watches, wallets, and a few other things. Police lifted prints off the cabinets which saved a lot of time and in less than 24 hours, our stuff was returned to us and they were in jail. So, thank you very much. Your locks have been nothing if not absolutely necessary and saved us a lot of money and from having to cancel credit cards and buy new Apple Watches and get new licenses.
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Subscription

Charges a subscription to Anthony but basic features. Rubbish

Ads in the app 🤬

Is ridiculous to have ads in this app, specially because the door lock is expensive

Works great.

I have two locks. App works great with both. Very easy to set up and install the locks. Thumbprints work great and temp passwords. One lock failed. Customer service swapped it out immediately after sending a small video.
Highly recommended.

……

每次开门都要弹广告 这么缺钱吗 每次就站在门口等等等

Lock is great customer service is terrible

I have been using the lock for several years and it has been working great. Now I'm selling my house and have sent 3 messages to TT Lock direct to their email and through their web portal to ask how I transfer everything to the new home owner. No replies back. So frustrating. I guess that's the big drawback with buying a product from a smaller company.
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滥用陀螺仪权限

滥用陀螺仪权限推广告!你一开锁软件,搞什么瞎八

亻你冯了个福的,全是广告,跳转的广告 全加4️⃣完

垃圾玩意

It got worse after the update.

After the latest app update, it has started working much worse. The battery level is shown lower than it actually is, even though the battery is physically fully charged. Recordings appear with a delay, and notifications arrive late instead of immediately — even for incoming calls.

Response from developer

After replacing the battery, you need to open the lock once so that the app will display the battery level in the lock.

Что то не понятное

Несколько лет все работало хорошо. После последнего обновления пропала возможность добавлять коды. С восстановлением тоже были сложности.

Response from developer

The change we've made is that the free tier, which used to allow unlimited passcode creation, now permits 5 new passcodes per month at no cost. So for commecial users who need more than 5 new passcodes each month, please subscribe to the paid plan, then you can create unlimited passcodes again. As a gesture of appreciation for being a long‑standing customer, we would like to offer you an additional one‑year subscription at no extra cost when you purchase the paid plan. We hope this helps ease the transition and shows our commitment to supporting our loyal users.

Есть проблемы

1) уведомления и звонки приходят с большой задержкой
2) если я не прям рядом с замком, но есть вайфай и даже если это одна сеть вайфай с замком - не загружается видео с видеоглазка, либо загружается прям очень долго. Теряется смысл. Также нельзя удаленно открыть дверь

跳什么雷霆广告

开一下直接给跳一个广告 真的垃圾

05八月十四

05八月十四

nb广告

开门先来个雷霆大广告这你受得了吗

Can’t register!

I get a prompt to get a code, which I then receive, but screen shows a 30s countdown timer and I can’t get past that. Then a got a message saying I tried too many times. Stuck.

通通锁

通通锁

Response from developer

感谢您的支持,我们将继续努力。

有bug

为什么半天不用就自动退出登陆了,而且登陆还必须要验证码,之前的手机号也没有用了,这怎么登陆

Response from developer

请联系我们的客服邮箱:service@ttlock.com.