Impresión
Excelente rápido y confiable
Blotchy printing
Blotchy printing
Customer Service and Experience
I think the overall experience with Tulu has been extremely positive. I think the concept is something that a lot of new constructions and older developments should adopt to provide 24-7 access to essentials and snacks and things that residents don't necessarily need every day that are costly, like Dyson vacuums and printers, et cetera.
The one thing I will say is that the individual snacks themselves can be a little bit pricey, which I don't necessarily agree with. I do also understand that this is a convenience-added layer and not an operating deli grocery front. Paying $2 for a 1-oz. bag of chips just sounds a little ridiculous. You can go to the corner store and that same bag might cost you $0.75, right? Again it's the business and the building working together and they both have to make money so I get it.
Also it's 24-7 access. There's nothing stopping me from going downstairs and grabbing some extra snacks when I want to. Although Tula offers a great customer service experience and they are super responsive no matter what time of day or what day of the week it is, the building itself needs to be very responsible and proactive when it comes to refilling.
The one thing I will say is that the individual snacks themselves can be a little bit pricey, which I don't necessarily agree with. I do also understand that this is a convenience-added layer and not an operating deli grocery front. Paying $2 for a 1-oz. bag of chips just sounds a little ridiculous. You can go to the corner store and that same bag might cost you $0.75, right? Again it's the business and the building working together and they both have to make money so I get it.
Also it's 24-7 access. There's nothing stopping me from going downstairs and grabbing some extra snacks when I want to. Although Tula offers a great customer service experience and they are super responsive no matter what time of day or what day of the week it is, the building itself needs to be very responsible and proactive when it comes to refilling.
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Response from developer
Thank you for such a thoughtful review — this really made our day, and we're glad the 24/7 access and responsiveness have been a good experience. You raise a fair point on snack pricing: it reflects the cost of stocking and restocking around the clock rather than a grocery-store margin, but we hear you that it can feel steep for a small bag of chips, and we're passing this along to our product team as we keep refining the offering. Thanks again for the detailed feedback — it genuinely helps. — The Tulu Team
troubling privacy concerns
this app goes through very intense identity verification for what it is. it requests government ID, selfies in front of machines, lease letters, and any legal name changes you may have had. I find this suspicious and concerning for what the product actually is. I understand verifying identity is important for keeping the units safe, but the biometrics and requests of multiple legal documents doesn’t sit right with me.
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Innovative app!
I really luv it
