Worse bank to ever have
Just don’t get this bank I can write a book on why NOT but I rather not
Love turbo card
Love it, get my paycheck two days early, convenient checking and mobile check deposit
Long time user
I have been using this card for 8 years. I cannot move my own money from checking to savings without being told that I cannot and the most embarrassing is when I need to move savings to checking and it denies me!!!!! Get it together for your most loyal customers please!
****DO NOT USE THIS FOR DIRECT DEPOSIT OR ANYTHING AT ALL****
Your funds won’t be accessible at all times, when they do their ”scheduled maintenance” you won’t be able to “unstash” money, leaving you in a predicament that you won’t be able to access your money at all period whatsoever, until they resolve the issue on their end and their “maintenance” is done.
Secondly, my card expired today and I have my only money sitting in this account and I have absolutely no access to it and I have to wait for them to send a card to the correct address. That is after having to email them my photo id to verify it’s actually me because supposedly their security questions they asked me were wrong. Apparently turbo knows more about me and my life than I do. So now I have to wait for them to process my email, and then, only then, will my card be sent in the mail.
I REPEAT, DO NOT USE THIS TO KEEP ANY AMOUNT OF MONEY WHATSOEVER.
IF I COULD GIVE THEM 0 STARS I WOULD. SOMEONE SHOULD REPORT THESE PEOPLE TO BETTER BUSINESS BEREAU.
Secondly, my card expired today and I have my only money sitting in this account and I have absolutely no access to it and I have to wait for them to send a card to the correct address. That is after having to email them my photo id to verify it’s actually me because supposedly their security questions they asked me were wrong. Apparently turbo knows more about me and my life than I do. So now I have to wait for them to process my email, and then, only then, will my card be sent in the mail.
I REPEAT, DO NOT USE THIS TO KEEP ANY AMOUNT OF MONEY WHATSOEVER.
IF I COULD GIVE THEM 0 STARS I WOULD. SOMEONE SHOULD REPORT THESE PEOPLE TO BETTER BUSINESS BEREAU.
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Waste of time
Just use the website, the app has a persistent log in error that needs to be fixed.
Needs more options
In my opinion I feel that they should have upgraded to virtual cards. The option to expedite the card when it’s being replaced
This app doesn’t update my balance
The current version of my app and most of them for the past year will not update my balance for days on end. I can add money to my card and nothing happens. Even after I use the card at stores, nothing changes. This is completely unsettling because you don’t know how much money you have. This can lead to completely embarrassing interactions.
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App problems
Not reflecting properly. Paid a bill and it still says the money is in my account. And before that my cash app transfer wasn’t going through
Love it!
I’ve had this bank for years and absolutely love it. No issues or problems, just good banking.
Low Security Holds Your Money
First off they hold your money as long as legally possible before releasing funds and making them usable which is why I won’t move my payroll deposits to this card. Second, security is low. Can’t use special characters for passwords and if you try to use Face ID which adds safety, it cuts it off every few days. It’s like they wants security to be its lowest.
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Do NOT use this
I’ve had card/app for almost 7 years. Since the beginning, there have been sporadic issues of me not being able to move money from my stash into my checking, causing the most absolutely embarrassing and infuriating moments of my life.
Imagine going out to dinner, getting the check, and not being able to pay because you can’t move money from your savings to your checking.
Any other banking institution would fail from such an inconsistent feature. That is why I am telling anyone who reads this, do not use this card long. While getting paid sooner is nicer, it’s ultimately frustrating to not be able to use your card regularly like anyone else. I can’t tell you how many times I’ve been somewhere and I haven’t been able to pay because the app isn’t working. Or I’ve had to cancel appointments because I wasn’t able to move the money around to pay for it.
Absolutely no one should have to deal with these frustrations. And the customer service people cannot help you. They’re 3rd party contractors that have no connections to Greendot.
After writing this review, I will be free of their curse. Do not fall for the same trap I did for years. It doesn’t get better and in fact, has only gotten more frequent as time passes.
Imagine going out to dinner, getting the check, and not being able to pay because you can’t move money from your savings to your checking.
Any other banking institution would fail from such an inconsistent feature. That is why I am telling anyone who reads this, do not use this card long. While getting paid sooner is nicer, it’s ultimately frustrating to not be able to use your card regularly like anyone else. I can’t tell you how many times I’ve been somewhere and I haven’t been able to pay because the app isn’t working. Or I’ve had to cancel appointments because I wasn’t able to move the money around to pay for it.
Absolutely no one should have to deal with these frustrations. And the customer service people cannot help you. They’re 3rd party contractors that have no connections to Greendot.
After writing this review, I will be free of their curse. Do not fall for the same trap I did for years. It doesn’t get better and in fact, has only gotten more frequent as time passes.
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Canceled
They canceled my account without any notice
They close my account just because I open up a dispute
These people stole my money, and I asked Turbo to assist me in this situation not only they did not assist me. They closed my account and took the money that was left of my account for themselves. I am working on filing a claim, a federal claim with the Better Business Bureau for this matter so please if you guys out there with these financial institution, please I do repeat please find some other institution to do business with because TurboTax green dot is not the answer and I will be reporting them with the Better Business Bureau immediately
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Service issues
The whole app is messed up and has been for at least a month or 2 now. Sometimes doesn’t let you log in sometimes doesn’t let you move your money over. It’s annoying and wrong should be illegal!!! This is our money we should have access 24/7. WILL BE SWITCHING TO SOMETHING ELSE. WHAT IF THERES AN EMERGENCY? FIX THE APP
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Terrible internal team at times
This app has not been updated in almost 2 years I don’t understand why this multi billion dollar company can’t seem to fix or update a simple app. For the last 2 months I have been having trouble trying to log into the app just keep getting a error message to try again and when I can get in it does the same thing when I try to unvault my money please fix this app
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The app has been struggling to open every single day for the past month
I’ve used this card for the past few years, since the beginning of the year the app has had difficulty opening and has popped up with the error message to try again later. Every single time I call I get a runaround from customer service refusing to do anything to actually help. Their service is absolutely awful and I will be leaving this card soon due to how terrible their customer service is. I’d rate 0 stars if I could
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Horrible App Constant Errors
App crashes and constantly gives errors. Calling customer support gets you no where they try to blame it on your device. Got a new iPhone and still have the same issues so, yeah, it’s the app.
Been tripping lately
I’ve been having this card for years with no problems or nothingggg!!!! Until this week it will not let me login takes me at least 20 times before it let me in or I give up. Other than that it would be ⭐️⭐️⭐️⭐️⭐️
Terrible, doesn’t log in right away
This app has been failing so bad lately. You have to attempt to log in three times before actually logging in and it takes so many attempts to transfer money from vault. I switched to a real bank and will no longer be using this card once I use the money I have.
Login issues
For the last two weeks there’s been issues logging in on the app it’s made me change my password so many times that I have a hard time coming up with different ones. I’ve been with this company 13 years what’s up with this issue?
