Great
Scam
6.99 so how does it make sense that 40$ was taken??? Make it make sense. Download this app at your own risk. They are scammers and liars! Adding me to a subscription I didn’t even open the app and I canceled all subscription the day of getting the app all of
Sudden my card gets charged and I’m confused I check the App Store and all of a sudden I’m subscribed and losing 40$? Yeah okay . !!!!SCAMMERS!!!!!
Response from developer
Hi there, We are sincerely sorry for this frustrating experience and completely understand your anger regarding the $40 charge. We want to assure you that we absolutely do not engage in scamming or unauthorized charging. Our app offers different subscription options, including weekly/monthly plans (such as $6.99) and premium lifetime or yearly access. It is possible that a lifetime or long-term option was selected by mistake. Additionally, Apple manages all transactions and sometimes groups multiple purchases or renewals from different apps into a single receipt, which can cause confusion. Because Apple handles all billing and privacy, developers do not have access to your payment details and cannot process refunds directly. We highly recommend requesting a refund through Apple immediately by following these steps: Go to reportaproblem.apple.com and sign in with your Apple ID. Tap "I'd like to," then choose "Request a refund". Select the reason and the $40 charge, then click Submit. We hope this helps clear up the confusion and helps you get your money back quickly! Best regards, TVSmart Support Team
Gianna the only
Bad app
Works great, just pricey!
Response from developer
Thank you so much for being such a loyal, longtime user and for taking the time to leave such a detailed, thoughtful 5-star review! We are absolutely thrilled to hear that the app has become an essential tool in your daily life and that it’s giving you that classic, all-in-one universal remote experience. Keeping things simple, unified, and privacy-focused with minimal app tracking is exactly what we aim for. We also want to sincerely thank you for your incredibly fair and constructive feedback regarding our pricing structure. You make an excellent point—at a weekly rate, the cost can accumulate significantly over a year, especially when compared to free manufacturer apps or a one-time purchase of a physical remote. We want to clarify how our pricing options work so you can get the absolute best value as a grandfathered user: Your Grandfathered Status: Because you supported us early on with a single payment to unlock the pro features, your access to those specific features is completely secure and will not change. The Lifetime Subscription Option: We do still offer a Lifetime Subscription tier specifically for users who want permanent, unlimited access to all current and future premium updates without recurring fees. As you correctly noted, if it doesn't appear directly on the app's main upgrade screen, Apple allows you to view and switch to alternative tiers (like Lifetime) by going to your iPhone Settings > [Your Name] > Subscriptions and managing our app's plan options there. We are actively sharing your feedback regarding the high cumulative cost of the weekly rate with our product and management teams. We are constantly evaluating our pricing models to ensure they remain fair and accessible while still allowing us to maintain the app and roll out frequent updates. Thank you again for the 5 stars, your loyalty, and for helping us make the app better! Best regards, TVSmart Support Team
