Twilio Authy Reviews: Is It Legit?

Customer Experience

Positive experience35.7% of reviews
Neutral9.3% of reviews
Negative experience55.0% of reviews

~ Based on 2,070 written reviews from the US App Store.

What users say about Twilio Authy

Is Twilio Authy Safe?

Twilio Authy appears safe based on user ratings. AppsHunter Safety Score for Twilio Authy is 94/100.

This assessment is based on 53,481 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.9% of ratings point to a safe experience
1.9% of ratings suggest some concerns
6.2% of ratings point to a risky experience

~ Based on 53,481 App Store ratings for Twilio Authy.

Is Twilio Authy Legit?

Twilio Authy appears to be a legitimate app. AppsHunter Legitimacy Score for Twilio Authy is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Device does not meet minimum integrity requirements

trash trash app, i’m leaving

Twilio ruined Authy.

Authy used to be my recommendation for 2FA apps… now it’s just an awful piece of trash, they killed the PC/Mac app, removed the ability to use the iPad app on M-Series Mac’s and won’t let you export your own Keys. Stay far away from this garbage.

Verification

I got a new phone and installed it with the same details and everything and then when I logged into there was nothing there I was locked out of my rockstar account and couldn’t get back in without the Authenticator code I was stuck in a loop for 2 days to just get into my account and talked to support
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Awful

I spent so long going back and fourth with support trying to get my account back. I had to contact support, provide them with all my info, at least 7 emails, then support a form request online, that takes another 2-4 business days. Finally gets accepted but app is telling me I don’t mean minimum security integrity???? How????? Why am I jumping through all these hurdles just to get a code for one account. Screw this app
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Great app

super easy to use and manage

Frustrating

I likely should have used my computer instead of my iPhone, but the process of setting up was not satisfactory to me. Ended-up deleting the app and will hopefully find a simpler process.

Great App

Love this; always works but I miss the desktop app.

No support available

Locked out due to cross-device auth - Need help!
I’m locked out because the app requires authentication on a previous device that I no longer own. There’s no option in the app or website to disable this feature or request account recovery without accessing the old device. Support team, please contact me so I can verify my identity and recover my account!
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Interface issues, can’t export data

The interface design makes it challenging at best to read which site the code is for. Unlike many other Authenticators there is no way to export to a new app— you are locked in to a bad interface

Difficult to transfer to new phone

I’m struggling to get Authy transferred to my new phone!

Garbage

Total garbage app. Who did they pay off to get their app rating so high again?

No Dark Mode in 2026

Title

Excellent layout

Really excellent MFA app well supported and thoughtful UI and UX improvements

iOS 27 update broke app

I am unable to login after updating iOS 27. After logging in with my username and password, I am being told to verify my account every time I click an option, such as to verify with SMS, a pop-up appears that says resource unavailable. As a result, I am not able to use other programs that I have linked to Authy. Where is the customer support?
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Do the devs even use this app?

I don't think they do. The UI and UX of this app has gone so far downhill it's not even on the hill anymore. I really hate leaving reviews like this because I know how hard developers work, but I've given this app six months of pain and I'm over it. I'm gone.

1) searching for an app? Type the name. Want to copy the code? You think you should tap the thing you searched for? Wrong, it deletes the word you search and you lose the item

2) the update from a few months ago removed all the logos and switched them to generic icons so you couldn't see what was what. I thought this was an error and would get corrected. Nope. They kept it.

3) scrolling up and down in abysmal. If you placed your thumb on an item in your list, it won't scroll forcing you to place your thumb in between items to scroll up and down.

It's obvious this company doesn't care about user experience. Makes you wonder how much they actually care about security.
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not work after reflash ios system firmware

hurt me

Discord codes don't work anymore

Trash app, can't log into ky account anymore. Don't bother using this app you can never get help from anyone

reset password

you guys make it way too hard to change your password, this shouldn’t be this hard, please fix this

Let us export!!

Why you don’t allow exporting? Your customers are locked in your app.

PLEASE VERIFY IF Last Update HAS Severe Vulnerability?!?!

Recently receiving login attempts- right after recent authy app via App Store update-for accounts using Authy that I am NOT attempting to access! This was following recent 9/2026 update! Please verify this wasn't some breach!!!