Twilio Authy Reviews: Is It Legit?

Customer Experience

Positive experience35.7% of reviews
Neutral9.2% of reviews
Negative experience55.1% of reviews

~ Based on 2,081 written reviews from the US App Store.

What users say about Twilio Authy

Is Twilio Authy Safe?

Twilio Authy appears safe based on user ratings. AppsHunter Safety Score for Twilio Authy is 93/100.

This assessment is based on 53,521 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.9% of ratings point to a safe experience
1.9% of ratings suggest some concerns
6.2% of ratings point to a risky experience

~ Based on 53,485 App Store ratings for Twilio Authy.

Is Twilio Authy Legit?

Twilio Authy appears to be a legitimate app. AppsHunter Legitimacy Score for Twilio Authy is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Avoid it or get logged out

After years of using Authy, this rubbish app has locked me out of all my accounts just because I switched phones, even though I used the same login details I’ve been using for years.

Looking at the reviews, I’m clearly not the only one having this issue.

Avoid this app at all costs.

Can’t sort items

Please add an option to sort alphabetically. I’ve been doing this manually for years and that was tedious but now it’s just broken. Every time I move an entry it moves back to where it was as soon as I change apps or screens. At least fix that bug, but please just let me alphabetize automatically also.
Show more

Great authenticator, with a couple of small issues

I've been using Authy for years on both Android and iPhone. Simple, and works great. The iphone version does lack two features, though:

It cannot automatically sort entries, such as alphabetically. You must manuly drag your entries around to sort them. It does allow auto sorting on Android.

It lacks dark mode on iPhone, while it does have dark mode on Android. Please add dark mode, folks!
Show more

Nightmare when getting new phone.

New phone and trying to restore. Nightmare scenario. Horrible methods.

I hate it to be honest

I have used it for a while now, had my discord codes and other codes ect, till it signed me out, and wouldn’t send me the security code so they had to delete it so now I have lost all my vaules in it

Hostile updates removed export feature

If you’re trying out multiple 2FA apps, DO NOT START WITH THIS ONE

Most 2FA apps make it simple to export your accounts so you can use a different provider.

Authy updated at some point to remove that. Locking you in to make it very painful to use another app instead.

I ended up needing to manually go to every site and redo my 2FA so I could use a different app.
Show more

Logged out and can’t log back in. App has gone to trash.

-

Thank You Authy!!

Great app

Good but nightmare when transferring devices.

It works fine under normal circumstances but if you want to transfer a device you better be ready for a headache; or worse, getting on the phone with a bunch of accounts to remove 2FA because this damn app is so bad at transfers

Device does not meet minimum integrity requirements

trash trash app, i’m leaving

Twilio ruined Authy.

Authy used to be my recommendation for 2FA apps… now it’s just an awful piece of trash, they killed the PC/Mac app, removed the ability to use the iPad app on M-Series Mac’s and won’t let you export your own Keys. Stay far away from this garbage.

Verification

I got a new phone and installed it with the same details and everything and then when I logged into there was nothing there I was locked out of my rockstar account and couldn’t get back in without the Authenticator code I was stuck in a loop for 2 days to just get into my account and talked to support
Show more

Awful

I spent so long going back and fourth with support trying to get my account back. I had to contact support, provide them with all my info, at least 7 emails, then support a form request online, that takes another 2-4 business days. Finally gets accepted but app is telling me I don’t mean minimum security integrity???? How????? Why am I jumping through all these hurdles just to get a code for one account. Screw this app
Show more

Great app

super easy to use and manage

Frustrating

I likely should have used my computer instead of my iPhone, but the process of setting up was not satisfactory to me. Ended-up deleting the app and will hopefully find a simpler process.

Great App

Love this; always works but I miss the desktop app.

No support available

Locked out due to cross-device auth - Need help!
I’m locked out because the app requires authentication on a previous device that I no longer own. There’s no option in the app or website to disable this feature or request account recovery without accessing the old device. Support team, please contact me so I can verify my identity and recover my account!
Show more

Interface issues, can’t export data

The interface design makes it challenging at best to read which site the code is for. Unlike many other Authenticators there is no way to export to a new app— you are locked in to a bad interface

Difficult to transfer to new phone

I’m struggling to get Authy transferred to my new phone!

Garbage

Total garbage app. Who did they pay off to get their app rating so high again?