Does not even open
Response from developer
Hi, we're sorry to hear you're experiencing trouble with the app getting stuck on the loading screen. This is unusual, and we'd like to help you get it working. First, please ensure you're using the latest version of the app available on the App Store. Sometimes, older versions can have compatibility issues. If you're still experiencing the problem after updating, please reach out to us at hello@tx.is. We'll need some details about your device and operating system to help troubleshoot the issue.
Pointless
Response from developer
Many thanks for your feedback. We understand your concerns about downloading yet another app, but TX.IS fulfils a need for a single, secure ticket delivery platform for fans that addresses the specific operational needs of venue operators. This ensures a swift entry process for all attendees, whilst upholding the venue's security standards. With TX.IS, ticket holders benefit from quick access to tickets, streamlined and secure ticket transfers, easy connection with friends, then optimised entry into the venue. We understand the preference for avoiding additional apps, and that is our goal too. This platform allows us to provide a unified app experience on different phones for tickets purchased from many different sources. Instead of needing to install a ticketing app per venue or ticket seller, TX.IS enables you to receive all your tickets in one place. If you have specific suggestions for improving the app, we'd greatly appreciate hearing from you. Please email our customer support team at hello@tx.is, and we'll consider your feedback for future updates.
As a customer irritating and very poor - if you are a club / event avoid as it looses customers
If you are a club I would strongly suggest that you do NOT use as this is actively making less likely to attend!!!
Utter rubbish
Response from developer
Thank you for your feedback. We understand your reluctance to download another app. However, TX.IS serves as a secure, unified ticket delivery platform designed to address the operational needs of venues, ensuring swift and secure entry for all attendees. With TX.IS, you benefit from quick access to your tickets, streamlined and secure ticket transfers, easy connection with friends, and optimized venue entry. Our goal is to simplify your ticketing experience. Instead of requiring separate apps for each venue or ticket seller, TX.IS consolidates all your into a single, user-friendly platform, providing a consistent experience across various devices and ticket sources. We value your input. If you have any suggestions for improving TX.IS, please share them with our customer support team at hello@tx.is. We'll be happy to consider your feedback for future updates.
Broken qr
Response from developer
Hi, we're sorry to hear you're experiencing crashes when trying to enlarge the QR code. This issue affected a small set of devices and has been fixed, so please make sure you have the most recent version installed from the App Store. We also want to mention that the QR code is designed to display at an optimal size for quick and efficient scanning at the venue. Enlarging it isn't necessary and can sometimes slow down the entry process for everyone. If you're still experiencing crashes after updating, please contact us at hello@tx.is with your device details so we can investigate further. We want to ensure you have a smooth entry experience.
Useless
Response from developer
We're really sorry to hear your experience with the app. We understand how frustrating that must have been. We're happy to share that over 67,000 people entered the Sidemen Charity Match using the app, with very few reported issues. This suggests any ongoing issues might be related to an outdated app. If you are still experiencing issues then please double check that the latest version is installed. If you're still experiencing crashes after updating, please reach out to us at hello@tx.is. We'd be happy to help you troubleshoot and resolve any lingering problems.
Tap to Zoom
Response from developer
Thank you for your feedback. We're sorry to hear of your experience app, which is not the level of service we aim to deliver. This issue affected a limited number of devices and operating system combinations, and we've since released an update that resolves this problem. Please ensure you're using the latest version of the app from the App Store. If you continue to experience any issues after updating, please contact us at hello@tx.is with your device and operating system details. We want to make sure the app works smoothly for you.
App not user friendly or necessary
Response from developer
Thank you for the feedback. TX.IS is a single platform that delivers tickets for many ticket agents and venues to both Apple and Android phones. It combines quick access to tickets directly from the first screen, with simple and secure ticket transfer and the ability to connect with friends. The app has also been optimised to provide fast entry into the venue. We think this is a very useful set of features, and hope you were able to take advantage of them when attending an event. If you have any suggestions to improve the app, then it would be great to hear from you. Just email our customer support team on hello@tx.is and we can consider them for the next update.
Doesn’t work
Response from developer
Thanks for getting in contact and sorry to hear of the problem. For assistance, please email our support team on hello@tx.is with details of the problem and we will provide will get back to you.
App doesn’t work
Response from developer
Thank you for the feedback and sorry to hear of your experience. The TX.IS app works across multiple ticket platforms and venues, so requires it's own log in. This should have been made clear in the ticket emails you received, with our support team also available to assist if required. If you received information that said the email and password from the website works, then we'd be grateful if you could forward this to our support team on hello@tx.is. We can then investigate this and ensure it's corrected.
Worked well
Response from developer
That's great to hear! Thanks for the review.
Crashed at the turnstile so I couldn’t get in!
Utterly useless. Do not use unless to have to.
Response from developer
Thank you for the feedback. We are very to sorry to hear of your experience. Thousands of people have used the app in the last week, but we haven't heard of this problem before (and the servers weren't overloaded) - which makes your feedback all the more important to us. We would like to get a better understanding of what happened by asking a couple of questions. If you are happy to do this, please can email us on hello@tx.is
