Uber Reviews: Is It Legit?

Customer Experience

Positive experience68.5% of reviews
Neutral3.0% of reviews
Negative experience28.5% of reviews

~ Based on 20,035 written reviews from the US App Store.

What users say about Uber

Is Uber Safe?

Uber - Rides, Eats, Hotels appears safe based on user ratings. AppsHunter Safety Score for Uber is 98/100.

This assessment is based on 17,199,698 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.8% of ratings point to a safe experience
0.9% of ratings suggest some concerns
1.4% of ratings point to a risky experience

~ Based on 17,191,803 App Store ratings for Uber.

Is Uber Legit?

Uber - Rides, Eats, Hotels appears to be a legitimate app. AppsHunter Legitimacy Score for Uber is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

iPhone Duo support

App not updated for iPhone Duo screen support. Will give 5* when updated.

!!!

BEST UBER DRIVER EVER !

Le Code que je devais donner au chauffeur PAS évident on a recommencé à 3 reprises

Rendre cette facon de faire soit le code a fournir plus facile pour le chauffeur et pour le client

Shady and stole my money

Hello,
I order my food at 7:45pm and at 9pm after the 3rd driver was waiting for my food I called taco maya and they stated the food was stolen and they told each driver. Uber offered a free cancellation so I did that and ordered food with taco maya directly and had to drive to pick it up my self. I finally ate 3 hour later. The next day uber charged me for the food. They credited partial as a credit and I had to use the chat and they were not able to give me money back to my account or even provide additional credits for this fiasco. So I got robbed twice, first my food, then uber lied about the free cancellation feee and robbed me again and lied. Due to horrible experience and even worst communication with customer service I am waiting for my money to be sent back to my account as I don’t want credits. Don’t use uber other platforms are cheaper and not as shady.
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The best driver

The best driver

Confidence

I am confident that I am not being taken advantage of, I have used Uber in my travels and never felt uncomfortable, I am pleased to have Uber availability.

First trip

It was my first time using Uber travelling to hospital for an eye injection so pretty nervous , Simon arrived a little early but used the spare time to explain exactly how to use the app for my return trip which was excellent , a really nice chap who was so helpful, I now feel confident about using the app and getting home safely afterwards Thankyou Simon 😊
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Puma Austin rides

So far I have not had a bad experience using uber as a matter in fact i met great ppl

Very nice work

Keep up the great job

Garbage

Not reliable, price gouging, lets you down when you need it most, evil

Mark

My driver was excellent . Really nice guy, car was very clean. He made my journey a pleasure.

Way too slow

Ordered an uber over 20 mins ago. Waited for a driver that was 9 mins away. 9 mins later the driver was still at the same location. Got another uber and he had a passenger, then he took a wrong turn and 3 mins became 8. what was supposed to be a 10 mins ride has now been over 30 wait and I am still not even in the car.
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Horrible

I will never use uber again I pay almost 40$ for a ride 10 mins down the road! They make me wait 38 minutes to tell me my driver is 20 minutes away! Now I am late! Yesterday just cancelled after 30 mins due to no drivers and didn’t refund me! Now talking me 10 days for a refund! Lyft would never, I will be using Lyft exclusively from not on and cancelling my uber one!
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Awesome driver!

Safe and pleasant driver!

Too expensive for mediocre service

This has nothing to do with the drivers, but im cancelling my uber subscription and gonna stop using this app. You have consistently charged me very high prices only to have drivers from the furthest distance handle my requests and ive tried endlessly to accomadate this by ordering earlier and earlier- but no matter what this service gets me to my destinations very late due to “high demand” even though i see SO many ubers in my area roaming or dropping off customers that coulda handled me.

Im not paying 55$ to 100$ for a trip that has me far too late for a service that has consistently netted me the furthest away drivers ever to the point that i could wake up at 5:00 am and STILL be late for work. This is insane. The drivers are perfectly fine no issuses with them this is strictly an issue with the platform/service.

This isnt right, yall need to fix your situation. But ya probably wont since it seems like this service is focused on giving the drivers so little for what they do whilst scamming the HELL out of passengers.
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Great trip!!

Our driver was lovely and very helpful. Best driver ever thank you

Uber has gotten inaccurate wait times

I believe the app is broken. It never tells you accurate arrival or pick up time before paying.and the drivers just rotate you like s ping-pong ball. It used to be accurate on telling you how much time before it oichd you up. Now they only send your requests to cars 15 to 20 mins away.

Great ride!

Very friendly and professional!

Percent driver

Perfect service, definitely recommend

Ride to work.

He was polite and on time.