Worst app for what it is meant todo
Rob, I really hope you take these comment to the company so they will maybe one day fix them and stop ripping everyone off when you respond to everyone, this app is trash and the RAM app is just as bad. Almost 4 years of it working less then 50% of the time. Why does it take several minutes todo a function on my truck??? Or it just fails all together? I’ve owned ford and GM and their apps are light years above your trash app. Ford let’s you set a time for your truck to remote start. The RAM app is just as bad, my vehicle info hasn’t updated in a full year on that app(yes I’ve left a 1 start review there too) And then when 3g got discontinued, I know have an adapter that anyone can just take out and know you cant track my truck??? Then what I lost my vehicle You use T-Mobile/sprint which is a terrible network to use, maybe that’s why your app is trash and doesn’t respond. No I won’t email you, I’ve call and emailed several times before and everything has got worse. Maybe hire someone from fords app team to redesign your app so it works
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Response from developer
Greetings, sorry for the unpleasant experience you had with our app. This is definitely not the experience we want our customers to have. Please know you can contact us at 1-855-792-4241 if you ever need help with your 3g/4g adapter. ~Rob
Needs to be fixed/updated
The app over all is nice but 1 super annoying issue that I seem to not be able to find a fix for or hasn’t been updated yet. When I open the app i immediately get a “Device Not Compatible” message. I have an iPhone 14 pro that is updated to the latest iOS and the uconnect app is also updated to the latest version. I have gotten the same message since I’ve had this app for about a year. I can login fine and everything works fine but as soon as I close the app, it logs me out and I get that same message again and then have to log back in. It’s incredibly annoying to have to constantly log back in. Please fix this issue. Also, update the load time of commands. 60 seconds feels like FOREVER.
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All good until your car is stolen
My 2020 dodge Durango was stolen. I reported it to Uconnect, they disabled me from being able to view the vehicle location on my end to track it themselves. They only track for 14 days and then tell you at that point it’s a total loss. They couldn’t get a connection to my vehicle until the 13th day! And even then there is a 30 minute lag time between when they receive the area of the vehicle and they call the police so of course by the time the police gets there the car is gone! On the 14th day I gained access to be able to track it myself and had to call the police stations myself to give them the location at that point because my police report was made 2 weeks prior some of the police didn’t want to assist! I wasted 2 weeks trying to get my car back no thanks to them! If your car is stolen your better off tracking it yourself vs letting them do it they don’t care!! I was even told my tracker was in my engine and if it was started without the key it wouldn’t be trackable which I found later was a complete lie!!
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Response from developer
Hi Niya, we apologize for any inconvenience and misinformation that you may have been subject too. Our team would always be happy to help and look into your current situations. If you would like any support, please follow up with us via email at socialmedia.uconnect@fcagroup.com. ~Rob
Horrible system
Don’t waste your money. I love my TRX but dealing with the Uconnect subscription process has been horrible. The dealer was as lost as I was and I’ve gotten no satisfaction from the Uconnect people who keep telling me it’s my fault. And the numerous apps required keep getting replaced. I feel like I ended with 8 or 9 apps and none worked. Dodge’s entire electronic system is the worst that I have ever had. Tons of glitches and no one to help. I’ll never buy another Dodge for this reason alone. I wish I could rip it out and use another service altogether. If I could give 0 stars, I would. By the way, my subscription started almost a month ago and the dealer can’t fix the needed upgraded system for another 2 week. So I’m paying for a service that I do not receive. They said that I could apply for a refund by asking the dealer to send unidentified paperwork to Uconnect. I’m sure the dealer will have no idea what I’m talking about. And why should I have to apply for this? What a huge rip off.
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2021 ram 6.7
Works well… couple of things that could be improved. First it’s 25 dollars a month for the service, for that amount of money it needs to be more feature rich… basically for that amount you get vehicle locator, auto start, lock, unlock, sound horn and you can send locations from your phone to the truck if it’s Nav equipped you can also see some vehicle things like air and fuel level….
Some things that should be added… (BTW most of these items come standard on the FORD app if you have a ford truck and it’s completely free for life) so if we are paying this app should have more features than theirs….FCA pay attention ……
1. When you park and lock your truck you should be able to enable the truck to send you notifications if the alarm is tripped or if the truck moves.
2. If you are able to autostart from your phone you should be able to set the climate control temps as well…
3. Need to add more vehicle info … DPF fluid level, miles till empty, fuel filter status..
4. Sirius XM service should be included … ( I agreed to the 25 bucks because I thought it included XM radio it doesn’t) … that’s redic
5. Maybe set it up so through the app you can get priority service appointments instead of having to wait weeks….
Again most of these things I didn’t think of on my own your competitor already had them and it’s totally free for the life of the vehicle ….
Some things that should be added… (BTW most of these items come standard on the FORD app if you have a ford truck and it’s completely free for life) so if we are paying this app should have more features than theirs….FCA pay attention ……
1. When you park and lock your truck you should be able to enable the truck to send you notifications if the alarm is tripped or if the truck moves.
2. If you are able to autostart from your phone you should be able to set the climate control temps as well…
3. Need to add more vehicle info … DPF fluid level, miles till empty, fuel filter status..
4. Sirius XM service should be included … ( I agreed to the 25 bucks because I thought it included XM radio it doesn’t) … that’s redic
5. Maybe set it up so through the app you can get priority service appointments instead of having to wait weeks….
Again most of these things I didn’t think of on my own your competitor already had them and it’s totally free for the life of the vehicle ….
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Response from developer
Thank you for your honest feedback. We will make sure to document accordingly. Please know you can contact us by email at socialmedia.uconnect@fcagroup.com , if you ever need help with your app in the future. ~Rob
Good app
I love the app. It is very useful with letting me start vehicle, locking/unlocking doors, and showing info on vehicle.
A few things I do think could be better is the fact that you can’t turn on/off or control temps of A/C or heat to either cool down or heat up the interior when remote starting before getting to vehicle. Also, when I send a location to vehicle, it says it has been received, but sometimes it doesn’t never show up in vehicle, and I can send the location at least 10 mins before getting back to vehicle. I end up having to physically input address in system upon entering vehicle most times. And sometimes after a few minutes in the car, the address may then pop up about a new location after I’m already en route. Sometimes it doesn’t come up at all.
Overall, very useful app.
A few things I do think could be better is the fact that you can’t turn on/off or control temps of A/C or heat to either cool down or heat up the interior when remote starting before getting to vehicle. Also, when I send a location to vehicle, it says it has been received, but sometimes it doesn’t never show up in vehicle, and I can send the location at least 10 mins before getting back to vehicle. I end up having to physically input address in system upon entering vehicle most times. And sometimes after a few minutes in the car, the address may then pop up about a new location after I’m already en route. Sometimes it doesn’t come up at all.
Overall, very useful app.
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Just ok. Feels pretty “basic”
Bought a 2021 Wrangler with the 8.4’ UConnect screen and got a year of this apps functionality included.
The Pros: It will (eventually) start your car, lock or unlock your doors, or honk the horn and flash the lights (vehicle finder). I say eventually because it takes on average about 39-45sec to do so. Granted it’s gotta travel from the app to the server to the satellite to your vehicle so I guess that’s actually pretty good. It’ll give a basic rundown of your vehicles health, fuel level, etc.
The Cons: It’s not cheap. We renewed the service as my wife like to start the car from her phone and it’s $130 for a year. So for a little over $10/mo we get this futuristic function.
I’m honestly on the fence as to if it’s worth the extra cost.
The Pros: It will (eventually) start your car, lock or unlock your doors, or honk the horn and flash the lights (vehicle finder). I say eventually because it takes on average about 39-45sec to do so. Granted it’s gotta travel from the app to the server to the satellite to your vehicle so I guess that’s actually pretty good. It’ll give a basic rundown of your vehicles health, fuel level, etc.
The Cons: It’s not cheap. We renewed the service as my wife like to start the car from her phone and it’s $130 for a year. So for a little over $10/mo we get this futuristic function.
I’m honestly on the fence as to if it’s worth the extra cost.
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Why can’t they make this app work right?
We have used this app for the last 2 years, we have a 2016 Challenger.
It has Never worked 100%, very slow to send lock and unlock commands.
The vehicle location is hit and miss, it only works when it wants to.
I have sent have a dozen emails to the tech dept, they simply ask for more info, I provide that, but it’s still an ongoing problem.
I have sent them screenshots, even showing that the car is up to date on the software.
The app is even worse now, it’s shows my car as being a Dually, two rear tires on each side.
The outer tires show one has pressure and the other 3 are flat. This is not the case.
The vehicle health report used to show about a dozen systems checked, that’s down to only 6 now. The health report used to come on the same day every month, now sometimes it doesn’t appear for several months or we get 5 reports in one month.
I honestly think they owe us ALL a refund, this is a costly monthly service, but we don’t get what we are paying for.
We hate to get rid of it, the remote lock/unlock is the main reason we keep it, it works most of the time, hopefully it won’t let us down when we really need it.
Another issue is the gas level never goes above 73% even when the car is full, this used to work fine, not anymore, VERY FRUSTRATED.
It has Never worked 100%, very slow to send lock and unlock commands.
The vehicle location is hit and miss, it only works when it wants to.
I have sent have a dozen emails to the tech dept, they simply ask for more info, I provide that, but it’s still an ongoing problem.
I have sent them screenshots, even showing that the car is up to date on the software.
The app is even worse now, it’s shows my car as being a Dually, two rear tires on each side.
The outer tires show one has pressure and the other 3 are flat. This is not the case.
The vehicle health report used to show about a dozen systems checked, that’s down to only 6 now. The health report used to come on the same day every month, now sometimes it doesn’t appear for several months or we get 5 reports in one month.
I honestly think they owe us ALL a refund, this is a costly monthly service, but we don’t get what we are paying for.
We hate to get rid of it, the remote lock/unlock is the main reason we keep it, it works most of the time, hopefully it won’t let us down when we really need it.
Another issue is the gas level never goes above 73% even when the car is full, this used to work fine, not anymore, VERY FRUSTRATED.
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Almost a year this app hasn’t worked…. TRASH
This app hasn’t worked since the summer of 2021 for me and I’ve called customer support we made a test call in Oct or Nov to make sure my car could be located and it could we remote started it after the call and it worked 2 hrs later it wasn’t working again and hasn’t worked since and I’m tired of calling customer support for it to keep happening and this is t the first time this has happened. I want a refund or fix your app and reimburse me for the time lost paying for a year and it hasn’t worked for more then half of it. It was -20 this morning after work woulda been nice to have this working. As a matter of fact I haven’t gotten a car health report in the app it email for 19 months!!!!!! Fix this app and maybe I’ll re-subscribe until then thanks for a year off nothing.
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Not working correctly iPhone 13 Pro Max
First off I just spent $260 for a year subscription for guardian on my 2018 Ram 2500. First off upon starting the app it states that my device not compatible, is says “ensure the most recent official iOS release is installed on my device”. Second, Face ID doesn’t work, when I check to enable it is states, “please enable Face ID in my phone settings”, they are enabled. Third, because Face ID doesn’t work I have to re-login every time I open the app, this gets really old after awhile. For all the money we have to pay to have these features that RELY on the app you would think it would work properly, very dissatisfied and wished I would have tested the app before I just spent so much money. Please update the APP asap so I can actually use what I paid for!
3/4/22 - With the most recent update version 3.5.7 I am pleased to announce that nothing has changed. All the same issues I was having before.
3/4/22 - With the most recent update version 3.5.7 I am pleased to announce that nothing has changed. All the same issues I was having before.
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Switching wireless service - loss of apps
I’m not impressed with the switching of wireless services that affect the Uconnect systems with my dodge ram truck. The loss of the applications that existed with the previous service, I hope was of value to you economically as a corporation. But for me it makes me want to seriously consider NOT purchasing another Dodge with or run with Uconnect system. You had OnStar beat. Now you have lost your advantage. Your technician that helped me today was excellent and understanding of my frustration. Your warning about the loss of service with the switch Did not spell out what services we’re going to be deleted with this switch of carriers. It said if we didn’t switch we were going to lose functionality, not what some us considered essential and worthy of inclusion of services we once enjoyed. 2017 Dodge Big Horn.
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Be careful buying this CRAP!!
I bought a Jeep because of the Uconnect system and features. Well today I and all other 2016 Jeep Cherokee owners along with Chrysler 200 owners are left out in the cold. Uconnect decided at the beginning of the year to just give up on these two vehicles and all of its owners for an adapter to run off of 4G. These two vehicles along with many others had 3G in its radio head units that were shut down. They developed an adapter for all other vehicles except these two. So yes remote start, vehicle locating, and all other features are deactivated and they didn’t even bother to tell you until after it was done. No explanation and no notification. Thanks Jeep and Uconnect! You just lost my business. Of all of the vehicles and as much money as you make you can take care of two vehicles in your lineup??? That’s pathetic!!! So much for spending money on that forever warranty to keep this vehicle for a long time. Off to buy something new and I promise you it WON’T be in the Chrysler family.
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Response from developer
We understand your frustration and we have documented your comments in our system for review. ~ Jivona
App Doesn’t Work Often
Originally I got this app, my credit card expiration date changed and being human I forgot to go in and change it. First, never received an email or anything from UConnect stating my credit card expired, just shut off my subscription completely. Second, I fixed the solution and app was working for a while, then within the last 2 weeks I try to auto start from the app and it’s been in spin cycle for about 3 minutes then says failed.
I wouldn’t have an issue if we didn’t have to pay for the app, however, I have family members in my household who have different systems (Chevy Mylink) and they can start their cars from their phone within 2 minutes and never crashes. I tried uninstalling and reinstalling the app, there is no updates as of today so not sure what the issue is. Just looking out for my safety and safety of other jeep/dodge/ram drivers who may need it to unlock, lock, locate their vehicle, or automatic start it.
Please look into app redesign and bugs
I wouldn’t have an issue if we didn’t have to pay for the app, however, I have family members in my household who have different systems (Chevy Mylink) and they can start their cars from their phone within 2 minutes and never crashes. I tried uninstalling and reinstalling the app, there is no updates as of today so not sure what the issue is. Just looking out for my safety and safety of other jeep/dodge/ram drivers who may need it to unlock, lock, locate their vehicle, or automatic start it.
Please look into app redesign and bugs
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Response from developer
This is not something we like to see. Our team would like the opportunity to learn more about your experience. Feel free to email us at socialmedia.uconnect@fcagroup.com with “ATTN: Uconnect/GC2017Owner” in the subject line.~ Jivona
Trash
Devs should retire to a garbage pickup job to make up for the trash they keep putting out.
You have to be embarrassed and have to realize how bad this is for people to use. Please keep your response to yourself and just cancel the app and never program anything again. The world shouldn’t have to deal with this type of product that we pay money for…and you’re going to say I have a trial that expires that I have to pay for Thai afterwards lolololol.
This is the worst most pathetic attempt at anything and if I was this bad at my job I’d quit and never go back. Stop doing this and just pay someone good from another company. Hide your pride for your customers and ask for help. I’m embarrassed to have this product and you should be embarrassed to have this job.
Just so everyone understands, this is the rant of a person who paid a lot for their car to have the experience ruined and destroyed by garbage product and effort.
You have to be embarrassed and have to realize how bad this is for people to use. Please keep your response to yourself and just cancel the app and never program anything again. The world shouldn’t have to deal with this type of product that we pay money for…and you’re going to say I have a trial that expires that I have to pay for Thai afterwards lolololol.
This is the worst most pathetic attempt at anything and if I was this bad at my job I’d quit and never go back. Stop doing this and just pay someone good from another company. Hide your pride for your customers and ask for help. I’m embarrassed to have this product and you should be embarrassed to have this job.
Just so everyone understands, this is the rant of a person who paid a lot for their car to have the experience ruined and destroyed by garbage product and effort.
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Please do better and fix
I was very very much in love with this app due to the fact that i could start my Durango from a far distance. It is especially helpful in the winter time because i can start my truck before clocking out on the cold windy chilly nights and my windows be defrosted by the time i make it outside. Now my truck won’t even start, lock, or unlock from the app. Not to mention i was also provided the work device with my subscription and since I’ve had it it only worked well for the first week or so before it completely just stop working . Despite that this app doesn’t really do all it says it would i am a simple person and was very happy with the ability to use the basic commands but now i can’t even do that. Please fix this or I’ll just find another app of better quality that’ll actually do what it says it does. If fixed I’ll change my rating
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Response from developer
Can you give us more information at socialmedia.uconnect@fcagroup.com with “ATTN: Uconnect/Samey1988” in the subject line so we can investigate this further. Within this email, please include your VIN. To learn more about Uconnect's privacy policy, please visit http://bit.ly/31W8RYD ~ Jivona
Terrible service!!!
Terrible service, before they sell you their product you can get through waiting no more than 5 minutes, but after they receive money from you, you will wait for an answer to your call for hours !! Moreover, from January 1, 2022, you need a special adapter because T-mobile no longer distributes 3G, but you will find out after purchasing a subscription, you will have to wait a week !! they didn’t tell me when selling it, they said that everything would work in 30 minutes, although they knew what year my car was !! but after that there is no guarantee that it will work properly !!! I have Jeep Grand Cherokee 2015 limited, but even when you find that it does not work on your car, they will deduct money from you for allegedly using their services, on what basis do they want to deduct money from me because the service was not provided for more than one day !! ! Terrible service, employees lie in order to sell the product.
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Not good. Ford pass better and free.
Just all around not good. Ford pass much better.
Commands take way too long to receive or it fails. GPS won’t update while moving and even once it’s parked it takes forever to receive command to update. If your cars off it won’t update until you turn it back on and few minutes after you shut it off. Right before your trial is about to expire or membership is going to expire, expect a daily call from them for about 2 weeks trying to convince you to purchase. Monthly health reports aren’t monthly. It’s random. Went a few months without one. Then any update the stereo needs has to be done at the dealer. The ford connects to your home wifi and updates the unit on its own.
They also say Alexa can use these features, that’s a lie. Alexa app never connects and commands fail. There’s nothing good to say about this app and features. Love the car. Hate the guardian Uconnect.
After purchasing a 45k grand Cherokee they still want you to pay over $360 for these super slow or non working features.
I’m not sure where these positive ratings are coming from Because any real owner who uses this app and car daily knows it isn’t worth the money and time.
Commands take way too long to receive or it fails. GPS won’t update while moving and even once it’s parked it takes forever to receive command to update. If your cars off it won’t update until you turn it back on and few minutes after you shut it off. Right before your trial is about to expire or membership is going to expire, expect a daily call from them for about 2 weeks trying to convince you to purchase. Monthly health reports aren’t monthly. It’s random. Went a few months without one. Then any update the stereo needs has to be done at the dealer. The ford connects to your home wifi and updates the unit on its own.
They also say Alexa can use these features, that’s a lie. Alexa app never connects and commands fail. There’s nothing good to say about this app and features. Love the car. Hate the guardian Uconnect.
After purchasing a 45k grand Cherokee they still want you to pay over $360 for these super slow or non working features.
I’m not sure where these positive ratings are coming from Because any real owner who uses this app and car daily knows it isn’t worth the money and time.
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Response from developer
Have you had the chance to push the Assist button inside the vehicle to activate your subscription? Please know, you must have an active subscription and a connected vehicle to utilize the mobile app features. If you have both and still unable to access the app, shoot us an email to socialmedia.uconnect@fcagroup.com. ~ Jivona
Joke
I can not believe you have to pay for this service. My first year was free and I called several times with issues with the app liking directly to my Rebel for the vehicle maintainer screen and never fixed. I live in Minnesota and appreciate the remote start and wanted to get it work, but wanted make sure all the features I would have to pay for worked before I bought. Company made me pay for the app before they would help me and answer my questions. So like a fool I bought it and still continued to have the same problem I had when it was free, company has given me a run around for almost 2 months. App will not link maintenance items to my truck and no one can seem figure anythjbg out. Bottom line…this app is an overpriced joke!!! My wife’s Ford app works like a charm all the time. No issues for the last 4 years!!! And best of all it’s free!!!! Mopar, please consider your vendor for these services or this may be the last Ram I buy!! Technology is important in todays vehicles and this an epic fail
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Great
First vehicle to have an app for — 2021 Durango.. the app constantly gives me notifications that my fuel levels is less than an eighth when it’s FULL-full.. usually between full & halfway it sends me this notification. And I see the urgency of knowing this but it’s back to back notifications as the vehicle sits there.. with three-quarter tank full.
Also, auto start doesn’t always work. Alaska is cold I understand the precautions of cold weather.. but a month ago I started noticing that it would say “received” but I get into my car and it never started. I appreciate the convenience, but I take the time to plug in my vehicle at night and keep the fuel level neural, get oil changes, but it seems a bit wanky. I recommend the application to others but I would appreciate knowing the remote start wasn’t received if it’s not.. an error notification would be greatly appreciated when it’s not actually received 😕
I used to rely on myself to start my car, then auto start from a key fob… seeing the lights turn on.. seems like now I am not trusting it more than walking outside in -15° to start it myself.
This application has great potential but it needs more communication with the user. Thank you!!
Also, auto start doesn’t always work. Alaska is cold I understand the precautions of cold weather.. but a month ago I started noticing that it would say “received” but I get into my car and it never started. I appreciate the convenience, but I take the time to plug in my vehicle at night and keep the fuel level neural, get oil changes, but it seems a bit wanky. I recommend the application to others but I would appreciate knowing the remote start wasn’t received if it’s not.. an error notification would be greatly appreciated when it’s not actually received 😕
I used to rely on myself to start my car, then auto start from a key fob… seeing the lights turn on.. seems like now I am not trusting it more than walking outside in -15° to start it myself.
This application has great potential but it needs more communication with the user. Thank you!!
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I have used it many times it’s a great thing
Keep up with your maintenance when your spouse doesn’t pay attention to those things tire pressure forget watch side of the mall you parked your car out remind you to get gas lock your dogs inside the car by mistake remote start it from anywhere…Laying in bed at night and can’t remember if you lock the car.. Lock it with the app your key fob may not reach to your driveway but this will reach from two states over lots of benefits.. The only thing that I would say needs improvement is the speed in which the app reacts sometime a lock or unlock command or a vehicle OK takes a long time or returns with no response or failed I don’t know if we need to upgrade the servers or the speed or watt but when it functions fast it’s great
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Response from developer
We're thrilled to hear it! Thanks so much for your kind words. Your review is appreciated! ~ Jivona
