Worst app for what it is meant todo
Rob, I really hope you take these comment to the company so they will maybe one day fix them and stop ripping everyone off when you respond to everyone, this app is trash and the RAM app is just as bad. Almost 4 years of it working less then 50% of the time. Why does it take several minutes todo a function on my truck??? Or it just fails all together? I’ve owned ford and GM and their apps are light years above your trash app. Ford let’s you set a time for your truck to remote start. The RAM app is just as bad, my vehicle info hasn’t updated in a full year on that app(yes I’ve left a 1 start review there too) And then when 3g got discontinued, I know have an adapter that anyone can just take out and know you cant track my truck??? Then what I lost my vehicle You use T-Mobile/sprint which is a terrible network to use, maybe that’s why your app is trash and doesn’t respond. No I won’t email you, I’ve call and emailed several times before and everything has got worse. Maybe hire someone from fords app team to redesign your app so it works
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Response from developer
Greetings, sorry for the unpleasant experience you had with our app. This is definitely not the experience we want our customers to have. Please know you can contact us at 1-855-792-4241 if you ever need help with your 3g/4g adapter. ~Rob
Needs to be fixed/updated
The app over all is nice but 1 super annoying issue that I seem to not be able to find a fix for or hasn’t been updated yet. When I open the app i immediately get a “Device Not Compatible” message. I have an iPhone 14 pro that is updated to the latest iOS and the uconnect app is also updated to the latest version. I have gotten the same message since I’ve had this app for about a year. I can login fine and everything works fine but as soon as I close the app, it logs me out and I get that same message again and then have to log back in. It’s incredibly annoying to have to constantly log back in. Please fix this issue. Also, update the load time of commands. 60 seconds feels like FOREVER.
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All good until your car is stolen
My 2020 dodge Durango was stolen. I reported it to Uconnect, they disabled me from being able to view the vehicle location on my end to track it themselves. They only track for 14 days and then tell you at that point it’s a total loss. They couldn’t get a connection to my vehicle until the 13th day! And even then there is a 30 minute lag time between when they receive the area of the vehicle and they call the police so of course by the time the police gets there the car is gone! On the 14th day I gained access to be able to track it myself and had to call the police stations myself to give them the location at that point because my police report was made 2 weeks prior some of the police didn’t want to assist! I wasted 2 weeks trying to get my car back no thanks to them! If your car is stolen your better off tracking it yourself vs letting them do it they don’t care!! I was even told my tracker was in my engine and if it was started without the key it wouldn’t be trackable which I found later was a complete lie!!
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Response from developer
Hi Niya, we apologize for any inconvenience and misinformation that you may have been subject too. Our team would always be happy to help and look into your current situations. If you would like any support, please follow up with us via email at socialmedia.uconnect@fcagroup.com. ~Rob
Horrible system
Don’t waste your money. I love my TRX but dealing with the Uconnect subscription process has been horrible. The dealer was as lost as I was and I’ve gotten no satisfaction from the Uconnect people who keep telling me it’s my fault. And the numerous apps required keep getting replaced. I feel like I ended with 8 or 9 apps and none worked. Dodge’s entire electronic system is the worst that I have ever had. Tons of glitches and no one to help. I’ll never buy another Dodge for this reason alone. I wish I could rip it out and use another service altogether. If I could give 0 stars, I would. By the way, my subscription started almost a month ago and the dealer can’t fix the needed upgraded system for another 2 week. So I’m paying for a service that I do not receive. They said that I could apply for a refund by asking the dealer to send unidentified paperwork to Uconnect. I’m sure the dealer will have no idea what I’m talking about. And why should I have to apply for this? What a huge rip off.
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2021 ram 6.7
Works well… couple of things that could be improved. First it’s 25 dollars a month for the service, for that amount of money it needs to be more feature rich… basically for that amount you get vehicle locator, auto start, lock, unlock, sound horn and you can send locations from your phone to the truck if it’s Nav equipped you can also see some vehicle things like air and fuel level….
Some things that should be added… (BTW most of these items come standard on the FORD app if you have a ford truck and it’s completely free for life) so if we are paying this app should have more features than theirs….FCA pay attention ……
1. When you park and lock your truck you should be able to enable the truck to send you notifications if the alarm is tripped or if the truck moves.
2. If you are able to autostart from your phone you should be able to set the climate control temps as well…
3. Need to add more vehicle info … DPF fluid level, miles till empty, fuel filter status..
4. Sirius XM service should be included … ( I agreed to the 25 bucks because I thought it included XM radio it doesn’t) … that’s redic
5. Maybe set it up so through the app you can get priority service appointments instead of having to wait weeks….
Again most of these things I didn’t think of on my own your competitor already had them and it’s totally free for the life of the vehicle ….
Some things that should be added… (BTW most of these items come standard on the FORD app if you have a ford truck and it’s completely free for life) so if we are paying this app should have more features than theirs….FCA pay attention ……
1. When you park and lock your truck you should be able to enable the truck to send you notifications if the alarm is tripped or if the truck moves.
2. If you are able to autostart from your phone you should be able to set the climate control temps as well…
3. Need to add more vehicle info … DPF fluid level, miles till empty, fuel filter status..
4. Sirius XM service should be included … ( I agreed to the 25 bucks because I thought it included XM radio it doesn’t) … that’s redic
5. Maybe set it up so through the app you can get priority service appointments instead of having to wait weeks….
Again most of these things I didn’t think of on my own your competitor already had them and it’s totally free for the life of the vehicle ….
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Response from developer
Thank you for your honest feedback. We will make sure to document accordingly. Please know you can contact us by email at socialmedia.uconnect@fcagroup.com , if you ever need help with your app in the future. ~Rob
