Valet left my car unlocked
I was leaving a hotel in DC where my family had stayed for a few days. Set a ring around the hotel. I was notified my car was leaving the area. Called the police. They parked the car. I was able lock it and arm the security system using the app. Called the police to tell them the exact location. Took an uber to my car. Chases a bunch of 12 year olds away from it. Was getting in to drive it back to the hotel. The police finally showed up. If it wasn’t for this system I would have been stuck in a city with my family with no way of getting home 1200 miles away. I had just put it in my car a few weeks before with a compustar alarm. Best money I’ve ever spent.
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Was great, now horrible app.
We’ve had drone on our cars for years but that’s gonna change soon. The app is so bad and the subscriptions are hard to pay and manage. Not happy with the lack of support from Drone and overall feel like the service has really gone down fast.
Muy bueno
4.5
App does not work! Crashes.
The app used to work perfectly, but for almost a month now it has continuously crashed immediately upon opening. I’ve updated my phone, deleted and reinstalled the app multiple times, updated the app last night to their newest update and tried every basic troubleshooting step recommended, but nothing has fixed the issue.
What makes this even more frustrating is that I’ve been a paying subscriber and the customer support experience has been extremely disappointing. Responses take several days at a time, turning what should be a simple support issue into weeks of back-and-forth with no resolution. At this point, it honestly feels like there isn’t a dedicated app support team available to properly address technical issues like this.
I’ve been patient and have given support plenty of time to resolve the problem, but after nearly a month of paying for an app I cannot even open, I’m left with no choice but to cancel my membership.
I really hope the company improves both the stability of the app and its customer support, because I enjoyed using it when it actually worked.
What makes this even more frustrating is that I’ve been a paying subscriber and the customer support experience has been extremely disappointing. Responses take several days at a time, turning what should be a simple support issue into weeks of back-and-forth with no resolution. At this point, it honestly feels like there isn’t a dedicated app support team available to properly address technical issues like this.
I’ve been patient and have given support plenty of time to resolve the problem, but after nearly a month of paying for an app I cannot even open, I’m left with no choice but to cancel my membership.
I really hope the company improves both the stability of the app and its customer support, because I enjoyed using it when it actually worked.
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Notification sounds?
The best part about this alarm system was the fact that your phone sends you a notification when the alarm is triggered. I updated the app yesterday (Aug 25th) now I don't get notification sounds. I get the notifications still, but no sound and no vibration. What's the point? These updates seem to hurt the apps more than they help! If it's not broken, don't "fix" it!
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