Worse with every update
I do not understand how an app continues to get worse with every update, ESPECIALLY for a credit union based in a city with tech companies out the wazoo. Mobile deposit have never been stellar but with this latest version, no matter what I try, dark surface, manual picture, flat as flat can be, it will either not recognize the front numbers, says the sizes don’t match when taking a pic of the back of the check, and clearly the same AI that rejected it the first time is also doing the review, thus again rejecting. So now I have to drive an hour to the local coop branch to deposit in person.
And don’t do an auto response about how sorry the developer is and to call UFCU. Get the flipping app done right!
And don’t do an auto response about how sorry the developer is and to call UFCU. Get the flipping app done right!
Show more
Response from developer
Thank you for your feedback. We apologize for the difficulties you experienced with our new application. We are looking into this issue. For further assistance, please contact us at 512-467-8080. Thanks!
Please go back to the old app!!
Update: This app is easy to use now and I like the new login feature of using face ID. They have also gotten the online deposit back to where it works…but I still miss not having canned reports showing what was spent by category and what was deposited by category.
Old review from when they first changed:
This new app is terrible! It is harder to use, the mobile deposit is SO VERY DIFFICULT, and it is not esthetically pleasing at all. Just last night and today I tried to use the mobile deposit. Last night it gave me an error saying it wasn’t able to take a deposit. Today it was ready but golly what a hassle! I tried it with the default manual setting and couldn’t get it to work so I went to auto. It took pictures that were blurry and gave error messages I didn’t understand. It also kept taking pictures after it took the picture of the check with the countdown. The old app is SO FAR SUPERIOR FOR THE USER!!! Please go back!
Old review from when they first changed:
This new app is terrible! It is harder to use, the mobile deposit is SO VERY DIFFICULT, and it is not esthetically pleasing at all. Just last night and today I tried to use the mobile deposit. Last night it gave me an error saying it wasn’t able to take a deposit. Today it was ready but golly what a hassle! I tried it with the default manual setting and couldn’t get it to work so I went to auto. It took pictures that were blurry and gave error messages I didn’t understand. It also kept taking pictures after it took the picture of the check with the countdown. The old app is SO FAR SUPERIOR FOR THE USER!!! Please go back!
Show more
Response from developer
Thank you for your feedback. We apologize for the difficulties you experienced with our new application. Please contact us at 512-467-8080 if you need anything further?
App Used to work for me about a year ago
Haven’t been able to log in for almost a year and a half. One day, the app randomly booted my log in information and face ID. I went to reset my password since I had forgotten it and relied on the app’s auto saving/face id function to access my account. What followed was not being able to continue using the app despite numerous attempts to delete and reinstall it, the same error message displaying every time I entered the correct log in data to try to accessing mobile banking. Upon changing over to another iPhone and redownloading this app, I was still unable to log in. Logged in twice every month to pay my 2 loans with ufcu via safari on ufcu’s website because of the app’s improper function. Very inconvenient. When the app worked for me, it was just fine, no complaints; I haven’t been able to login for A YEAR and the same message displays to this day despite entering the proper login info…. Absurd.
Show more
Response from developer
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at 512-467-8080.
Get a real developer.
This thing essentially wasn’t tested. That’s the big thing you need to know, if nothing else.
The UI looks like something from 1998, except without the robustness of information you got in tools of that era. It’s unintuitive and merely ugly.
It’s prone to bugs that would have come out in even casual testing. For instance, right now when I open the app a dialog box shows up saying “Error not found in listing”.
Well that’s useless. Why even tell me that?
Each time I try to write my password the box shows up again, interrupting me, and blocking me from writing. Best yet, it resets what I’ve written so when I try to write the password it starts over.
In other words, some unexplained error is allowed to shut down your use of the app. You get no explanations. You get nothing.
Whatever bottom dollar, no name company you farmed this out to, find someone else. There are CS students who do better work.
Pitiful. One star is too high a rating.
The UI looks like something from 1998, except without the robustness of information you got in tools of that era. It’s unintuitive and merely ugly.
It’s prone to bugs that would have come out in even casual testing. For instance, right now when I open the app a dialog box shows up saying “Error not found in listing”.
Well that’s useless. Why even tell me that?
Each time I try to write my password the box shows up again, interrupting me, and blocking me from writing. Best yet, it resets what I’ve written so when I try to write the password it starts over.
In other words, some unexplained error is allowed to shut down your use of the app. You get no explanations. You get nothing.
Whatever bottom dollar, no name company you farmed this out to, find someone else. There are CS students who do better work.
Pitiful. One star is too high a rating.
Show more
Still doesn’t work
I’m writing a follow up review to one I wrote a few weeks ago which UFCU actually responded to claiming that the mobile deposit feature had been fixed with the new update. It has absolutely not been fixed, as a matter of fact it has gotten even worse. The app will allow me to take a front picture of the check, revert from landscape to portrait and then freeze: not allowing me to photograph the back of the check. If it does revert back to landscape, half the screen is black! So even if I am able to take a photo I get error message after error message over and over and over. I have been trying to deposit my check for over a week now!! I have tried changing the settings on my phone and I have tried multiple times. It’s 2023!! This is a horrible glitch to have happen repeatedly and is affecting my already sad financial situation so negatively. I don’t live in Texas anymore so I NEED mobile deposit and I love(d) UFCU but this is dealbreaking. I will be looking for another financial institution.
Show more
Response from developer
We sincerely apologize for the troubles you've had with the app. The check deposit issue has been corrected with IOS 16.2 update. Please contact us at 512-467-8080 if you need any assistance. We look forward to speaking with you soon!
