Excellent on-line banking
I’ve been a member of Velocity Credit Union for over 40 years and am always impressed with their customer service. This app is just one of many examples of how great they are. The current version provides everything thing needed for electronic banking and management of my financial portfolio. The IT team have hit a home run again!!!
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Needs a new IT Department
This is the worst bank app I have ever used. It use to work fine until they updated it. Now I cannot even take a pic of a check to deposit w/o going to full screen mode whatever that means. There is no full screen mode in the app. The real kicker is the way that they force you to change by making the app NOT WORK. No notification. No warning. No explanation. Just make the customer figure it out! This is the second time this month that they did this. Maybe they are so big now they don't care if you bank with them or not. I heard UFCU app was better
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No real security!!
Update: I already tried the steps listed in the developer response. They do not work! Maybe it’s because they have a very limited and outdated list of cell carriers to choose from? (Virgin mobile no longer does business in the USA and neither of my carriers is on the list)
Original: Customers are no longer allowed to know the balances of their accounts without having work for it. Nor will they ever be notified how much is debited or credited when it occurs.
The most anyone is told in the useless notifications is that a debit/credit over $X (the # set) happened recently to the account with the last two digits XX, or that the balance for account ending in XX is over/under/exactly $X. You will also never get the non-information in texts as requested, only push notices that you cannot keep and refer back to. We already have to memorize our member number; we should not have to also memorize five (or more) other longer numbers!!
The app and notifications used to be useful. Whoever designed the “improvements” must be addicted to tinder (or other dating apps) because we now have to swipe a lot in order to see our accounts - they are no longer just there on the Home Screen/first screen immediately after logging in. Velocity seems to be trying to make us work for our information and wants us to keep logging in all day every day to find out anything.
Calls to them are useless because they will not let us talk to tech support. The first tier “customer support” insists on being an intermediary.
If I have to do that much work EVERY DAY to know what is in my accounts, I will just put that work into finding another credit union that actually cares and will text to me daily balance notifications and immediate notifications when someone is taking money from me!
Original: Customers are no longer allowed to know the balances of their accounts without having work for it. Nor will they ever be notified how much is debited or credited when it occurs.
The most anyone is told in the useless notifications is that a debit/credit over $X (the # set) happened recently to the account with the last two digits XX, or that the balance for account ending in XX is over/under/exactly $X. You will also never get the non-information in texts as requested, only push notices that you cannot keep and refer back to. We already have to memorize our member number; we should not have to also memorize five (or more) other longer numbers!!
The app and notifications used to be useful. Whoever designed the “improvements” must be addicted to tinder (or other dating apps) because we now have to swipe a lot in order to see our accounts - they are no longer just there on the Home Screen/first screen immediately after logging in. Velocity seems to be trying to make us work for our information and wants us to keep logging in all day every day to find out anything.
Calls to them are useless because they will not let us talk to tech support. The first tier “customer support” insists on being an intermediary.
If I have to do that much work EVERY DAY to know what is in my accounts, I will just put that work into finding another credit union that actually cares and will text to me daily balance notifications and immediate notifications when someone is taking money from me!
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Stuck on loading accounts
Deleted over and over and still cannot get this app to load. Why can’t this just work. Please fix the update.
No real security!!
Customers are no longer allowed to know the balances of their accounts without having work for it. Nor will they ever be notified how much is debited or credited when it occurs.
The most anyone is told in the useless notifications is that a debit/credit over $X (the # set) happened recently to the account with the last two digits XX, or that the balance for account ending in XX is over/under/exactly $X. You will also never get the non-information in texts as requested, only push notices that you cannot keep and refer back to. We already have to memorize our member number; we should not have to also memorize five (or more) other longer numbers!!
The app and notifications used to be useful. Whoever designed the “improvements” must be addicted to tinder (or other dating apps) because we now have to swipe a lot in order to see our accounts - they are no longer just there on the Home Screen/first screen immediately after logging in. Velocity seems to be trying to make us work for our information and wants us to keep logging in all day every day to find out anything.
Calls to them are useless because they will not let us talk to tech support. The first tier “customer support” insists on being an intermediary.
If I have to do that much work EVERY DAY to know what is in my accounts, I will just put that work into finding another credit union that actually cares and will text to me daily balance notifications and immediate notifications when someone is taking money from me!
The most anyone is told in the useless notifications is that a debit/credit over $X (the # set) happened recently to the account with the last two digits XX, or that the balance for account ending in XX is over/under/exactly $X. You will also never get the non-information in texts as requested, only push notices that you cannot keep and refer back to. We already have to memorize our member number; we should not have to also memorize five (or more) other longer numbers!!
The app and notifications used to be useful. Whoever designed the “improvements” must be addicted to tinder (or other dating apps) because we now have to swipe a lot in order to see our accounts - they are no longer just there on the Home Screen/first screen immediately after logging in. Velocity seems to be trying to make us work for our information and wants us to keep logging in all day every day to find out anything.
Calls to them are useless because they will not let us talk to tech support. The first tier “customer support” insists on being an intermediary.
If I have to do that much work EVERY DAY to know what is in my accounts, I will just put that work into finding another credit union that actually cares and will text to me daily balance notifications and immediate notifications when someone is taking money from me!
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