Major issues for too long
First and foremost the issues with the card management and not being able to lock and unlock your card directly from the app for the past 8 months is ridiculous!!! Can cause people major issues especially if someone is trying to hack card etc! Shouldn’t have to call bank every time you want to lock and unlock the card! Makes me want to leave this bank all together to be honest! Lastly the fact that Zelle is not an option is not ok either! Get with the program!!
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Fix Debit Card Management!!!!!
For MONTHS now we have been unable to turn our debit cards off within the app. This wouldn't be so bad if the phone system wasn't so cumbersome and almost never works as intended.
No reason this shouldn't be fixed already.
No reason this shouldn't be fixed already.
Member to member
I used to be able to send money to family member until they took away members to member from the app!!!.. Please bring back member to member on the app!! So much easier when i am able to send money to family member. We have same bank!!!
Can’t prevent my money from being taken unauthorized.
There had been an issue with the debit card management feature for almost 2 months. I can’t even keep my money safe, or lock it if it gets stolen or something. I have to call and go thru 10 stupid minutes of automated services for anything regarding my card
Zelle
So there is no Zelle feature in this app which makes it really hard to like it. I have customers that do not use cash app etc (they steal from you) and Zelle is direct to accounts. It was ok but now in 2025 unless it’s built in feature you cannot attach your account to the third party main Zelle app and use it like that. My bank is too far to drive to the ATM and deposit my checks or cash every-time. Please make Zelle part of the app features. I do not want to have to switch banks again.
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