Only works half the time
You would hope that your banking app would be reliable but I genuinely think they have a team of 1 or 2 developers running this app and I don’t think they know what they’re doing :/ not trying to be a Karen but it’s kinda frustrating to have your banking app only work every now and then. It also goes down for “maintenance” seemingly multiple times a week. Idk man I feel like yall have the money to make this app run better lol
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Card Management
Left my card behind. Just found out the card management function is not there. Not cool. What happens now that I can’t block my card and someone finds it and makes purchases. I’m out of town and now the app is useless!! Only option is to cancel and I won’t be home for 5weeks now. U got to be kidding me!!
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Outdated
Doesn’t work half the time and is slow. Customer service people are kind but the app itself is pretty poorly constructed.
Major issues for too long
First and foremost the issues with the card management and not being able to lock and unlock your card directly from the app for the past 8 months is ridiculous!!! Can cause people major issues especially if someone is trying to hack card etc! Shouldn’t have to call bank every time you want to lock and unlock the card! Makes me want to leave this bank all together to be honest! Lastly the fact that Zelle is not an option is not ok either! Get with the program!!
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Fix Debit Card Management!!!!!
For MONTHS now we have been unable to turn our debit cards off within the app. This wouldn't be so bad if the phone system wasn't so cumbersome and almost never works as intended.
No reason this shouldn't be fixed already.
No reason this shouldn't be fixed already.
Member to member
I used to be able to send money to family member until they took away members to member from the app!!!.. Please bring back member to member on the app!! So much easier when i am able to send money to family member. We have same bank!!!
Can’t prevent my money from being taken unauthorized.
There had been an issue with the debit card management feature for almost 2 months. I can’t even keep my money safe, or lock it if it gets stolen or something. I have to call and go thru 10 stupid minutes of automated services for anything regarding my card
Zelle
So there is no Zelle feature in this app which makes it really hard to like it. I have customers that do not use cash app etc (they steal from you) and Zelle is direct to accounts. It was ok but now in 2025 unless it’s built in feature you cannot attach your account to the third party main Zelle app and use it like that. My bank is too far to drive to the ATM and deposit my checks or cash every-time. Please make Zelle part of the app features. I do not want to have to switch banks again.
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Can’t login regularly
I’m only able to login about 40% of the time. Most of the time I receive “Authentication has failed”, when nothing has changed with my login.
Very impressed
The app has been great and serves all of my banking needs while on the go. I look forward to all the enhancements in the future.
Love UHCU
This app is very intuitive and easy to use!
Easy
This app makes it easy to manage my accounts!
If it ain’t broke, don’t fix it
When you do transfers within the account, it doesn’t update. Combining them is not helpful at all.
What happened to Face ID
I’m glad I’m in the process of switching to A+, a credit union with real customer service. The crap I had to go through with this place. I’ll be out once all auto pays are switched.
Zero Stars If I Could Give it!
Zero Stars If I Could Give it!
Well they updated this app & broke it.
Now it REFUSES to launch Face ID CONSISTENTLY even though I made sure that it was activated “AGAIN” in the settings after I had to login in again w/the standard user ID & password.
The Face ID seems to work MAYBE once & then it will go back to asking for me to login in again.
As the old saying goes: “If it’s not broke, don’t fix it.!” Leave it alone! All it takes is a couple wrong lines of code & you’ve ruined it!
Well they updated this app & broke it.
Now it REFUSES to launch Face ID CONSISTENTLY even though I made sure that it was activated “AGAIN” in the settings after I had to login in again w/the standard user ID & password.
The Face ID seems to work MAYBE once & then it will go back to asking for me to login in again.
As the old saying goes: “If it’s not broke, don’t fix it.!” Leave it alone! All it takes is a couple wrong lines of code & you’ve ruined it!
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Calls at 2am
Since forever this app can’t handle password changes on a different device. Other devices start throwing invalid password alerts before you can login and change them. Even randomly at 2am so your phone rings.
I’m going to quit UHCU.
I’m going to quit UHCU.
Unable to log in?
I don’t know where to report this other than here but I’m unable to log into my account due to a server error on multiple devices in app and on the website.
Something changed
This app has been fine until the last week or so. The interface is blown up, and it won’t let me transfer money between checking accounts. The drop downs to choose accounts are blank. Clicking the “back” button when viewing transaction history on the top left signs me out completely.
I have an iPhone 12 mini on iOS 16.2
I have an iPhone 12 mini on iOS 16.2
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iPhone update bug
Apple released it’s latest update for iPhone iOS version 16.0.2 (20A380) and it’s causing a login issue for the United Heritage Banking app. The problem is when trying to login to your account from any location, whether it be from home using WiFi or cell service, the app ask for verification to register your device every time you log into your account!
Update: UHCU Devs have since fixed the bug created by iPhone’s latest phone update, thank you for your quick response to the issue!
Update: UHCU Devs have since fixed the bug created by iPhone’s latest phone update, thank you for your quick response to the issue!
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Registering Device Not Working
Like other recent reviews have stated, every time I log into the app I am required to verify a security code via text or call.
Using Face ID requires verifying a security code
Using Touch ID requires verifying a security code
Using a PIN requires verifying a security code
EVERY. SINGLE. TIME.
Using Face ID requires verifying a security code
Using Touch ID requires verifying a security code
Using a PIN requires verifying a security code
EVERY. SINGLE. TIME.
