USA to India gifting
I am beyond happy with this company. The plant that I ordered for my friend in India, arrived BEAUTIFULLY wrapped well preserved. I am ordering more plants now!!!
Poor service post order
I have order product on 19th July 2026 for the same day after seen the quality and that point of time there is no detail of delivery timeline which is very disappointing, after 2-3 days it’s showing 24th July 2026, now on 25th July 2026 it’s still showing order delivery 24th july 2026 😂😂 I think they are gonna delivery in past !!! No customer support post order, auto generated msgs only !! Pathetic customer service!! Not gonna order anything from them again
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Health is where the plant is
All the plants i purchased at ugaoo were healthy especially the monstera which grew well and became the show stopper. A special mention to the small money plant i purchased which crept from one end of my balcony to other end and bunches of branches trailed giving a tropical forest look to the balcony garden
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Very good experience
Purchased Bamboo Areca Plant with small planter, looks amazing. Gives blissful vibes. Very good service.
Best Gardening Brand
Very good shopping experience
Good plants
Good plants
Nice service
Okay
How can we trust you will be deliver ?
Only payment option there and no cash on delivery but we can buy in amazon
Worst customer service
I am experiencing a complete lack of communication options. I cannot reach customer support or the delivery driver, nor is there a feature to add delivery instructions.
Problematic app
The app doesn’t let me update my profile data. Checkout page and payment page has issue. No scan QR code for payment is there.
Gift
Great experience
No customer support
Every one giving commitments for replacement what didn’t provide actually
Discounts or credit applied to app is not seen on checkout webview and no option to add
I have ordered multiple timed but this time I observed the issue. I apply credit in order summary or even apply a coupon. I click on Checkout and it redirects to webview and asks to login again. I login again and all credit is gone. And there is no option to apply again. I apply as a coupon as shown in app, it says invalid. I have canceled ordering. This feels like a scam. And I checked my previous order, no coupons or credit applied.
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They are just frauds
I had ordered products from their app but they delivered only 1 item and rest of the order was not delivered. Nobody responds on the chat service neither do they receive calls . It is already more than 4 days and they haven’t even processed the refund . It is better not to order from them .
Service
Bad service not responding any & courier service is third class
Uday Menon
Good App , easy to handle , comfort to choose plant and pots that matches our interior . Our search for good plants & fertiliser ends here
HORRIBLE HORRIBLE
Dead on Arrival" Ordered several indoor plants worth Rs 3000. After three weeks of delay, they arrived nearly dead - brown leaves, dried soil, and roots damaged beyond recovery. Customer service ignored my complaints and photos of the dead plants. Complete waste of money with zero accountability.
"Misrepresented Products" Purchased what was advertised as a "Large Red Aglaonema" for Rs 1200. Received a tiny plant barely 4 inches tall that looked nothing like the website images. When confronted about false advertising, they claimed "plants are natural products that vary." Pure bait and switch tactics.
"Ghost Customer Service" My order of gardening supplies arrived with broken pots and wrong soil mix. Tried reaching them through every channel - calls, emails, website chat, social media. Complete radio silence for weeks. Finally got a response saying "return window closed" though I had complained on day one. Shameful service.
"Premium Prices, Budget Quality" Spent Rs 4500 on their "premium plants collection." Received basic varieties available at local nurseries for one-third the price. The plants were poorly maintained, had pest issues, and the packaging was careless. They charge luxury prices for below-average products.
"No Refund Policy in Practice" Their website boasts a "100% refund for damaged goods" but it's completely false. Received a broken monstera with torn leaves. Despite sending immediate photos and following their refund process, they kept giving excuses and eventually stopped responding. Total lack of business ethics.
"Misrepresented Products" Purchased what was advertised as a "Large Red Aglaonema" for Rs 1200. Received a tiny plant barely 4 inches tall that looked nothing like the website images. When confronted about false advertising, they claimed "plants are natural products that vary." Pure bait and switch tactics.
"Ghost Customer Service" My order of gardening supplies arrived with broken pots and wrong soil mix. Tried reaching them through every channel - calls, emails, website chat, social media. Complete radio silence for weeks. Finally got a response saying "return window closed" though I had complained on day one. Shameful service.
"Premium Prices, Budget Quality" Spent Rs 4500 on their "premium plants collection." Received basic varieties available at local nurseries for one-third the price. The plants were poorly maintained, had pest issues, and the packaging was careless. They charge luxury prices for below-average products.
"No Refund Policy in Practice" Their website boasts a "100% refund for damaged goods" but it's completely false. Received a broken monstera with torn leaves. Despite sending immediate photos and following their refund process, they kept giving excuses and eventually stopped responding. Total lack of business ethics.
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Poor and pathetic
Immensely poor and pathetic app, pathetic user interface, costly product and bad customer service. Poor and pathetic!!
Pleasantly surprised
Its amazing how green n fresh the plants arrived despite the package and temperature. I ordered Brazilian wood and it was so picture perfect that I ordered for more. Thank you Ugaoo. U are a plant lovers saviour.
Fraud company with worst business practices.
I ordered planters not a few empty pots. They tricked me and took more than ₹ 3000/-. The small clay pots delivered are broken. It’s a fraud company.
