Worst Service till now I have seen
Extremely frustrating experience with Urban Ladder. I placed an order and paid more than 120,000, but later I was informed that the product I purchased was out of stock. It has now been more than 10 day:
no resolution.
To resolve the issue, I tried every possible communication channel - customer care calls, emails, chat through the app, and even a video call with their support team. I have called more than 10 times an hours just following up.
The biggest issue is that there is no cancellation option in their website or mobile app, which forces customers to depend completely on customer support.
What makes the situation worse is that every support channel provides a different answer. One person says the order will be updated, another says I need to cancel it myself, and another asks me to place a ne instructions keep changing depending on who you speak with.
Their current process is that I must:
• Place a new order first
• Share the new order ID with them
• Call them again to cancel the original order
• Then wait 7 business days for the refund
This entire situation happened because Urban Ladder sold a product that was not available in stock, yet the customer is expected to spend hours chasing support to resolve it.
For an order value of t120k+, the service and management processes are extremely disappointing. Poor inventory management, confusing procedures, and very inefficient customer service.
no resolution.
To resolve the issue, I tried every possible communication channel - customer care calls, emails, chat through the app, and even a video call with their support team. I have called more than 10 times an hours just following up.
The biggest issue is that there is no cancellation option in their website or mobile app, which forces customers to depend completely on customer support.
What makes the situation worse is that every support channel provides a different answer. One person says the order will be updated, another says I need to cancel it myself, and another asks me to place a ne instructions keep changing depending on who you speak with.
Their current process is that I must:
• Place a new order first
• Share the new order ID with them
• Call them again to cancel the original order
• Then wait 7 business days for the refund
This entire situation happened because Urban Ladder sold a product that was not available in stock, yet the customer is expected to spend hours chasing support to resolve it.
For an order value of t120k+, the service and management processes are extremely disappointing. Poor inventory management, confusing procedures, and very inefficient customer service.
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Seamless Furniture Shopping Experience
The Urban Ladder app is intuitive and well-designed, making the entire furniture-buying journey smooth and effortless. Clear product details, elegant visuals, and a clean layout make browsing easy and decision-making stress-free. The experience feels premium, reliable, and thoughtfully put together.
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Magnificent experience
One of the best apps for furniture, décor & home interiors
This app is an absolute game-changer for anyone looking to design or upgrade their home. From premium furniture to stylish décor and complete interior solutions, everything is thoughtfully curated and beautifully presented.
The user interface is clean, smooth, and very intuitive, making browsing effortless even for first-time users. Categories are well organized, product images are high-quality, and the detailed descriptions help you understand materials, finishes, dimensions, and design suitability clearly—something many interior apps fail to do.
What truly stands out is the variety and design sensibility. Whether you’re looking for modern, minimal, luxury, or timeless interior pieces, the app offers options that feel current and well-designed rather than mass-produced. It genuinely feels like browsing a professional interior studio, not just an online store.
The interior solutions and customization options are a big plus. The app makes it easy to visualize how furniture and décor fit together, which is extremely helpful when planning an entire space rather than buying individual items. Pricing is transparent, and the value for quality feels justified.
Performance-wise, the app is fast, stable, and well-optimized, with smooth navigation and quick loading times. Customer support and order tracking are also easy to access, which adds a lot of confidence when making high-value purchases.
Overall, this app sets a high standard for furniture and interior platforms. It’s perfect for homeowners, interior enthusiasts, and even professionals looking for reliable, stylish solutions. Highly recommended for anyone serious about elevating their living space.
👏 Truly impressive experience from start to finish.
This app is an absolute game-changer for anyone looking to design or upgrade their home. From premium furniture to stylish décor and complete interior solutions, everything is thoughtfully curated and beautifully presented.
The user interface is clean, smooth, and very intuitive, making browsing effortless even for first-time users. Categories are well organized, product images are high-quality, and the detailed descriptions help you understand materials, finishes, dimensions, and design suitability clearly—something many interior apps fail to do.
What truly stands out is the variety and design sensibility. Whether you’re looking for modern, minimal, luxury, or timeless interior pieces, the app offers options that feel current and well-designed rather than mass-produced. It genuinely feels like browsing a professional interior studio, not just an online store.
The interior solutions and customization options are a big plus. The app makes it easy to visualize how furniture and décor fit together, which is extremely helpful when planning an entire space rather than buying individual items. Pricing is transparent, and the value for quality feels justified.
Performance-wise, the app is fast, stable, and well-optimized, with smooth navigation and quick loading times. Customer support and order tracking are also easy to access, which adds a lot of confidence when making high-value purchases.
Overall, this app sets a high standard for furniture and interior platforms. It’s perfect for homeowners, interior enthusiasts, and even professionals looking for reliable, stylish solutions. Highly recommended for anyone serious about elevating their living space.
👏 Truly impressive experience from start to finish.
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Response from developer
Hi Ronnie, Greetings from Urban Ladder! Thank you for your wonderful feedback and kind words. We’re delighted to know you had such a great experience with our app, products, and services. Your appreciation truly motivates our team to keep delivering thoughtfully designed furniture and seamless experiences.
Vague Product Delivery Timelines
Some products are given 1.5-2 months delivery time, and then nobody shows up on the delivery day. When enquired about the same, customer care says that the product did not pass the quality check, so they did not deliver the product. On being asked when can I expect it, the customer care says it may take upto another 25-30 days, that too not a sure shot time. The company should stop taking orders for such products if they cannot fulfil the deliveries. Avoid this app if possible.
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Pathetic sofa and Customer service
I bought sofa from 3 months ago and sofa leg was tilt because installation not done properly and when carpenter removed the cloths from bottom of the sofa then we are shock sofa leg was inserting in plywood piece, do not buy sofa from brand need to call customer care for many times their service was pathetic. I raised the complaint still sofa not picked up and sales executive not responding your calls, really frustrating to call again and again.
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