Worst Service till now I have seen
Extremely frustrating experience with Urban Ladder. I placed an order and paid more than 120,000, but later I was informed that the product I purchased was out of stock. It has now been more than 10 day:
no resolution.
To resolve the issue, I tried every possible communication channel - customer care calls, emails, chat through the app, and even a video call with their support team. I have called more than 10 times an hours just following up.
The biggest issue is that there is no cancellation option in their website or mobile app, which forces customers to depend completely on customer support.
What makes the situation worse is that every support channel provides a different answer. One person says the order will be updated, another says I need to cancel it myself, and another asks me to place a ne instructions keep changing depending on who you speak with.
Their current process is that I must:
• Place a new order first
• Share the new order ID with them
• Call them again to cancel the original order
• Then wait 7 business days for the refund
This entire situation happened because Urban Ladder sold a product that was not available in stock, yet the customer is expected to spend hours chasing support to resolve it.
For an order value of t120k+, the service and management processes are extremely disappointing. Poor inventory management, confusing procedures, and very inefficient customer service.
no resolution.
To resolve the issue, I tried every possible communication channel - customer care calls, emails, chat through the app, and even a video call with their support team. I have called more than 10 times an hours just following up.
The biggest issue is that there is no cancellation option in their website or mobile app, which forces customers to depend completely on customer support.
What makes the situation worse is that every support channel provides a different answer. One person says the order will be updated, another says I need to cancel it myself, and another asks me to place a ne instructions keep changing depending on who you speak with.
Their current process is that I must:
• Place a new order first
• Share the new order ID with them
• Call them again to cancel the original order
• Then wait 7 business days for the refund
This entire situation happened because Urban Ladder sold a product that was not available in stock, yet the customer is expected to spend hours chasing support to resolve it.
For an order value of t120k+, the service and management processes are extremely disappointing. Poor inventory management, confusing procedures, and very inefficient customer service.
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Seamless Furniture Shopping Experience
The Urban Ladder app is intuitive and well-designed, making the entire furniture-buying journey smooth and effortless. Clear product details, elegant visuals, and a clean layout make browsing easy and decision-making stress-free. The experience feels premium, reliable, and thoughtfully put together.
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Magnificent experience
One of the best apps for furniture, décor & home interiors
This app is an absolute game-changer for anyone looking to design or upgrade their home. From premium furniture to stylish décor and complete interior solutions, everything is thoughtfully curated and beautifully presented.
The user interface is clean, smooth, and very intuitive, making browsing effortless even for first-time users. Categories are well organized, product images are high-quality, and the detailed descriptions help you understand materials, finishes, dimensions, and design suitability clearly—something many interior apps fail to do.
What truly stands out is the variety and design sensibility. Whether you’re looking for modern, minimal, luxury, or timeless interior pieces, the app offers options that feel current and well-designed rather than mass-produced. It genuinely feels like browsing a professional interior studio, not just an online store.
The interior solutions and customization options are a big plus. The app makes it easy to visualize how furniture and décor fit together, which is extremely helpful when planning an entire space rather than buying individual items. Pricing is transparent, and the value for quality feels justified.
Performance-wise, the app is fast, stable, and well-optimized, with smooth navigation and quick loading times. Customer support and order tracking are also easy to access, which adds a lot of confidence when making high-value purchases.
Overall, this app sets a high standard for furniture and interior platforms. It’s perfect for homeowners, interior enthusiasts, and even professionals looking for reliable, stylish solutions. Highly recommended for anyone serious about elevating their living space.
👏 Truly impressive experience from start to finish.
This app is an absolute game-changer for anyone looking to design or upgrade their home. From premium furniture to stylish décor and complete interior solutions, everything is thoughtfully curated and beautifully presented.
The user interface is clean, smooth, and very intuitive, making browsing effortless even for first-time users. Categories are well organized, product images are high-quality, and the detailed descriptions help you understand materials, finishes, dimensions, and design suitability clearly—something many interior apps fail to do.
What truly stands out is the variety and design sensibility. Whether you’re looking for modern, minimal, luxury, or timeless interior pieces, the app offers options that feel current and well-designed rather than mass-produced. It genuinely feels like browsing a professional interior studio, not just an online store.
The interior solutions and customization options are a big plus. The app makes it easy to visualize how furniture and décor fit together, which is extremely helpful when planning an entire space rather than buying individual items. Pricing is transparent, and the value for quality feels justified.
Performance-wise, the app is fast, stable, and well-optimized, with smooth navigation and quick loading times. Customer support and order tracking are also easy to access, which adds a lot of confidence when making high-value purchases.
Overall, this app sets a high standard for furniture and interior platforms. It’s perfect for homeowners, interior enthusiasts, and even professionals looking for reliable, stylish solutions. Highly recommended for anyone serious about elevating their living space.
👏 Truly impressive experience from start to finish.
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Response from developer
Hi Ronnie, Greetings from Urban Ladder! Thank you for your wonderful feedback and kind words. We’re delighted to know you had such a great experience with our app, products, and services. Your appreciation truly motivates our team to keep delivering thoughtfully designed furniture and seamless experiences.
Vague Product Delivery Timelines
Some products are given 1.5-2 months delivery time, and then nobody shows up on the delivery day. When enquired about the same, customer care says that the product did not pass the quality check, so they did not deliver the product. On being asked when can I expect it, the customer care says it may take upto another 25-30 days, that too not a sure shot time. The company should stop taking orders for such products if they cannot fulfil the deliveries. Avoid this app if possible.
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Pathetic sofa and Customer service
I bought sofa from 3 months ago and sofa leg was tilt because installation not done properly and when carpenter removed the cloths from bottom of the sofa then we are shock sofa leg was inserting in plywood piece, do not buy sofa from brand need to call customer care for many times their service was pathetic. I raised the complaint still sofa not picked up and sales executive not responding your calls, really frustrating to call again and again.
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Pathetic delivery and application experience
Products aren’t bad. Prices are slightly above the usual prices. Return and cancellation policies are very very bad. Delivery experience in Mumbai has been the most pathetic. Delivery guys will call you on last minute and don’t reschedule or consider your request. Follow ups needed for installation and delivery are insane. They take more than 20-25 days after ordering to complete your request. Better to get from local vendors.
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Bad Experience
Urban ladder is a delivery company because they just deliver and forget about the product. I ordered an Office Table and it is very uncomfortable to use. the Chair doesn’t go inside. If your point is just getting delivered to customer is your work done, then there will be many better options compared to you. Will ensure this to be my last order from Urban Ladder. Very poor customer experience. Not done.
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Very poor product quality and extremely bad Customer experience
I have bought a online sofa from urban ladder , at first they delayed the delivery by weeks and didn’t inform then I received the sofa in very shape which cannot be repaired. I complaint about it then they agreed to pick the sofa without providing the temporary sofa as I have already disposed my old sofa. I need to follow up to pick the sofa despite that they didn’t pick it on the committed date.I got the replaced sofa with broken frame and legs. It’s pathetic to talk to the customer care and escalation team as they take week time to get back without any resolution. I strongly suggest not to buy anything from Urban ladder as it’s a mental harassment and will end up Wasting time in following up with them.
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Response from developer
Hi, Greetings from Urban Ladder! We apologize for the inconvenience caused. Please share the order ID with us or the registered phone number so that we can check and assist you accordingly. We await your response.
Horrible platform to buy anything
I had ordered a sofa of 28K, first of all it’s just a three seater sofa but I thought the quality would be premium that’s why they are charging this much and I ordered which was the biggest mistake ever.
After ordering the sofa on April 6th my delivery was continuously delayed for 20days. I had paid entire amount while ordering. After tons of follow ups I only heard one response that sofa is already sent out to vendor and we can’t do much but wait for the delivery. Everyday I got the response stating it will be delivered in 24hrs, 48hrs etc etc..
when asked for cancellation and refund they straight told we don’t have a cancellation policy so you must wait for the delivery.
They don’t have any helpline number only way to reach to customer support is through app chat box which is only open on weekdays 9to6 and everytime you get a new support person and you have to repeat the entire story thousands of times.
After waiting for more than a month finally I received my sofa. And guess what the sofa is not at all worth 28k, and it’s damaged!!!
I’m so furious, upset and disappointed with urban ladder. They took so much of money, time, efforts, follow ups and still wasn’t able fulfill their responsibility.
Very bad and useless platform please don’t order anything from them. Better go for IKEA. They have better products, prices and definitely they respect their customer.
If my sofa is not returned I’m straight going to consumer court. That’s the only option left coz customer support is useless they aren’t gonna do anything about it!!!!
After ordering the sofa on April 6th my delivery was continuously delayed for 20days. I had paid entire amount while ordering. After tons of follow ups I only heard one response that sofa is already sent out to vendor and we can’t do much but wait for the delivery. Everyday I got the response stating it will be delivered in 24hrs, 48hrs etc etc..
when asked for cancellation and refund they straight told we don’t have a cancellation policy so you must wait for the delivery.
They don’t have any helpline number only way to reach to customer support is through app chat box which is only open on weekdays 9to6 and everytime you get a new support person and you have to repeat the entire story thousands of times.
After waiting for more than a month finally I received my sofa. And guess what the sofa is not at all worth 28k, and it’s damaged!!!
I’m so furious, upset and disappointed with urban ladder. They took so much of money, time, efforts, follow ups and still wasn’t able fulfill their responsibility.
Very bad and useless platform please don’t order anything from them. Better go for IKEA. They have better products, prices and definitely they respect their customer.
If my sofa is not returned I’m straight going to consumer court. That’s the only option left coz customer support is useless they aren’t gonna do anything about it!!!!
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Response from developer
Hi Surekha, Greetings from Urban Ladder! We apologize for the inconvenience caused. Please share the order ID with us or the registered phone number so that we can check and assist you accordingly. We await your response.
Disappointing Purchase Experience – No Returns or Exchanges
I purchased a single-seat recliner from Urban Ladder after seeing it online. Since it wasn’t available in-store, I relied on the salesperson to place the order. However, upon delivery, the color appears faded and different from the online images, and the comfort is not as expected. There is no option for return or exchange, which is very disappointing. I recommend not buying any furniture if it’s not available to see in the store.
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Bought solid wood dining table
Quality of service and product is superb, using table since two years, still solid.
Bought a product and got sagging issue in 6 months
We bought a sofa which can be converted in to bed and with in 6 months the sofa got sagging issue and it was confirmed by urban ladder technician who visited to our house and confirmed it and shared the report to the higher authority now they are saying the vendor is denying regarding this and they stopped updating us regarding this which we followed up for the 25 days i would recommend to go see the product and buy in local shop so that you will get long term instead of buying in urban ladder with lack of service
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Pathetic service
I got a centre table on October 30th, with a drawer that was damaged. Since that date, for the last 45 days, I’m trying to get the drawer replaced. They are not able to manage their vendor, nor the delivery partner Delhivery. How stupid is it that the entire centre table was delivered without asking for any proof, and for delivering the drawer (which they only had sent damaged), they are asking for Urbanladder’s stamp? How would the customer have the stamp? If not the stamp, they are asking for Aadhaar card. So I’m just stupid enough to give over my Aadhaar details to any courier boy? You may have good products, but you cannot harass your customers.
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Response from developer
Hi Pranavawasthi, Greetings from Urban Ladder! We apologize the inconvenience caused. Rest assured, we are here to help you. Please share the order ID or your registered email ID with us to assist you accordingly. We await your response.
Pathetic Delivery and Customer Care
I would never recommend Urban Ladder for anything. They have the worst customer care, the worst delivery co ordinator and the worst delivery folks. They will cause you lot of mental harassment and will never deliver or install on time. When they say installation within 48 hours, it includes your 48 hours continuous follow up with them, else they won’t install. And customer care is the worst for Urban Ladder in all parameters. I haven’t even seen such a customer care. They do not even know the meaning of customer and care!
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Fraudulent company, flawed processes
How can you deduct more money than you are showing to the customer? This is a fraudulent practice. And why is there no option for the customer to cancel an order if policies allow for it? Lastly if you are going to shut down entire call centre operations for 2 whole days, ensure that the customer is not inconvenienced. How can you blame the customer for not cancelling an order before shipment when that option is not provided to the customer and the call centre is shut down for 2 whole days. Barring going to the warehouse to physically stop the shipment, I don’t know what else I could have done.
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Response from developer
Hi, Greetings from Urban Ladder! We apologize for the inconvenience caused. Please share with us the order ID or your registered phone number, we shall check and assist you accordingly. We look forward to hearing from you soon.
Worst decision to purchase from this site
These urban ladder guys are thieves.. There is no after sale service at all.. They will be having whole list of reasons prepared to exclude your product from warranty..My dyson coffe table and tv unit shine vanished away and they don’t even provide service for correction. My product was under warranty however they had so many reasons ready to escape. Same with the lawson chair purchased. It broke in few months. Only 60 kg person cannot even sit there. I tried connect and the reason they said was you did not sit properly. Dont fall in the good looking products. The aftersale service is zero.
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Response from developer
Hi, Greetings from Urban Ladder! We're extremely sorry for the inconvenience caused and we are gutted when we do not meet expectations. Could you please share with us the order ID or your registered phone number so that we can check and assist you accordingly?
Horrible service
There is no response even after following up since a week now. The product quality is a big zero and service rating is in negative. Never have I encountered such a big enterprise give pathetic service and an indifferent staff. No conformation as to when the furniture will be dismantled. Suffered a huge penalty by landlord due to such poor service!!!! Would never recommend anyone to buy from this company. A local furniturewala does better than this. Very disgruntled customer !!!!!!!
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Order only if you have 2-3 months timeline
They will call you and provide you the best experience before purchase. But they forget that you exist immediately after the purchase. I purchased a bed on 11 May. It’s June 21 now, yet they are not able to commit on a delivery date. Sometimes they say operational issues. Other times they say manufacturing delays at the end of the manufacturer. No one is giving a clear response. Reading other reviews, I feel even if the bed gets delivered in a few days, it’s installation will take a lot more time. Highly unprofessional from such a big company owned by Mukesh Ambani
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Response from developer
Hi Mitul, Greetings from Urban Ladder! We're extremely sorry to hear this and it is never our intention to render an ordeal. Rest assured, we will have the concerns resolved to your satisfaction. Please share with us the order details or registered phone number to further assist you.
Worst Experience
There is no ETA of the product being delivered. The installation team never comes in 48hrs , they have their own ETA which would be mostly 96hrs. Post that every time I have ordered I have received damaged product and it takes forever to get a response from the customer service. Overall it takes around 1-1.5 months to get a product delivered from here. Hence I had the worst experience for both my orders placed from Urban ladder
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Poor quality products and pathetically service
The products we purchased from Urban Ladder started rotting in just one year and since it was past warranty the company started charging high amounts for repair. When consulted with other carpenter for the issue they also highlighted the wood work was poor in the original product. Also charging exorbitantly for technician to visit.
Would not recommend to purchase from Urban Ladder if you want to avoid post purchase hassles.
Would not recommend to purchase from Urban Ladder if you want to avoid post purchase hassles.
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