Difficult to use
The functionality where the app takes a picture of your passport is badly done. We tried a dozen different times with each of our passports and it keeps complaining that “there is a problem with the picture”. No, mate, there is a problem with the app!
The app decides when to take the picture (it doesn’t wait for the user to press the button) and then complains about the picture. We could not see any problem with the pictures of our passports. We hope it all works out well.
The app decides when to take the picture (it doesn’t wait for the user to press the button) and then complains about the picture. We could not see any problem with the pictures of our passports. We hope it all works out well.
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Failed repeatedly
The worst travel app ever designed. It kept crashing each time, which requires starting over in a 8-step process. Apparently the government would prefer that no one travel to the UK.
Why charge Canadian
Not serving the king now?
Near impossible get app to accept photo of passport.
They specify that the photo of your passport you upload cannot be reflective, shiny or have bright spots, etc. Apparently the developers didn’t realize that the page in the passport is laminated with a reflective, shiny plastic that, um, when photographed is shiny and reflective. Tried all kinds of different lighting with no luck. And no, they don’t accept scans, which would be foolproof. Sigh.
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Easy process
Saw in reviews that they charged in USD and that has since been changed. Charged in CAD as of oct 2026. App worked great and quick approval.
App works but payment screen was slow
On iOS 27.0.1. The app worked good up until the point that payment was required. Then it was stuck on a white page showing four credit card logos for about five minutes before it continued. There was no OK button or anything but it eventually kept going and I was able to pay with Apple Pay. I read older reviews saying that Canadians were being charged in US dollars, and that is now fixed. I was charged in Canadian dollars.
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App keeps crashing and force quits
App keeps crashing on the page that asks if my passport has a biometric chip. This forces the app to force quit and reset all my progress including my responses to the questionnaires and email verification process. I had to restart the process 3 times and it’s still crashing. Mind you, the app is freshly installed so it is up to date.
Honestly, for an application that asks for all of my personal information, I would expect the app to work seamlessly. I don’t feel confident about using this app.
Honestly, for an application that asks for all of my personal information, I would expect the app to work seamlessly. I don’t feel confident about using this app.
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Works great
I’m guessing the current lower ranking was previous version. App walks you through the steps, it’s straightforward. I did it for my whole family for upcoming trip. Approved in no time.
Easy to get through and quick approval.
Happy I found this app through the gov.uk website. Almost paid $280 for two people through a 3rd party website that looked like the official UK website. I only paid $39 CAD per person on this official UK Gov app! Within one minute of paying I got an email with the approval. Highly recommend.
Horrendous app, wouldn’t accept payment, search this on reddit
Was traveling around Europe and forgot about this when booking. So was surprised when was informed by airline that I had to fill this out. First, the app doesn’t save so if you get through the painstaking steps (pictures/scans of your passport and yourself will take multiple tries) and you can’t proceed or such, you have to start all over. Try doing so in a busy airport lol. But the clinker is this wouldn’t accept payment even after trying 2 credit cards, a debit card and even linking Applepay, which I’d never used. Then went on reddit and saw dozens if not hundreds of people saying the same, going back years, with no definite resolution. Didn’t feel like trying online so just cancelled all my London reservations, which could luckily do without major cost . Remember the luggage search on an unplanned layover in Heathrow years before (where I couldn’t even leave the airport), and figured this horrendous app would be just the beginning of a bureaucratic set of challenges if not nightmares. Decided to extend stay in the city I was visiting, which had none of these hurdles.
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Worked Perfectly
Easy to use and no problems. I’m from Canada and it was $39.00 charged in CAD. Feels a bit steep but it’s good for 2 years at least!
Rápido
Todo excelente
Horrible camera scanning
Impossible to take a quality photo with the app there is no zoom or auto focus. Can’t use photos from library either
Fast and easy process
Process was very fast and smooth. Saw a few feedback about charging Canadians USD. That’s been changed. I was charged CAD.
Official App - Works Great
Took about 5 minutes to go through and finish the process. I received my approval instantly (I believe it was an automated approval).
This is the only official app for this, not a third party. No issues, paid with Apple Pay, and now I can delete and remove the app for another 2 years.
This is the only official app for this, not a third party. No issues, paid with Apple Pay, and now I can delete and remove the app for another 2 years.
Everything is working
The app works as expected, apply pay works
Easy
Straightforward and simple to use. Zero issues, from app download to approval email was 10 minutes
Terrible
Slow, clunky, inefficient
A standalone UK app is stupidity beyond belief
This would maybe be acceptable if it was for all of Europe, but the UK requiring you to download an entire app for this purpose is just the dumbest thing I can imagine.
On top of that, it’s a user experience nightmare. I can tell this was made without design or research assistance.
On top of that, it’s a user experience nightmare. I can tell this was made without design or research assistance.
Needs work
Glitchy and confusing even for a Gen-Z who uses technology constantly.
