disappointed
this app used to be good but is it's trash. It doesn't show real time info and only one bus line. I tried everything but nothing fixes it. absolute junk
Usage of pass
I dunno why my pass takes so long to the seen by the scanner. Pls fix that
Sneaky
I’m going to start with the positive. It’s really easy and convenient. Now to the cons. If you ride the bis multiple times a day you get an all day pass. However they charge the same price for individual rides. An all day pass is supposed to be less, and it’s not. Which is bothersome when I pay to ride the bus every single time I get on, and I see so many people say they have no money. The bus service wouldn’t have trouble if they paid to begin with. Yet they raised the price on those that do. Then there’s the part where I can’t pay for a second rider. I obviously don’t have a car. My friend was here visiting from NY and I had to pay for every single bus she rode because I couldn’t get a transfer, and I couldn’t get a double scan. So moms who have older kids without phones. You’re screwed.
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Awesome
Puurfect for me
The only reason I give that?
The payment part is good but could be better trying to aim the qr code to a camera. Especially when the device isn’t angled right is difficult to use. If you use on the phone that would work better. On iPhones you could create a Umo card that you could add to the wallet app. Then the rider could set it to auto scan at the terminal when you put it dear to pay for ride.
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Crashed App
App not working
Can you help me?
Can you help me?
Inaccurate Lagging Directions | Feature Poor | App or Card Only
1) Directions on maps showing your position, bus movement and destination are lagging and worse still inaccurate and do not match Google Directions. Double check to be sure it doesn’t take you to the wrong stop.
2) In this day and age, the backward service limit your account to function either as an app only or as a physical card only. Signing up for one invalidates the other. There are situations when i may not have my phone with me or have run out of charge and should be able to use a card from my wallet as backup. Buses no longer accept cash. But i don’t have that option.
3) you are unable to generate and print a receipt for accounting from the feature poor and slow app that takes forever to load even with strong connection.
4) 0 customer support for end user, only corporate clients. Complaints directed at the bus transit system who use UMO results in them stating they are not behind the app.
2) In this day and age, the backward service limit your account to function either as an app only or as a physical card only. Signing up for one invalidates the other. There are situations when i may not have my phone with me or have run out of charge and should be able to use a card from my wallet as backup. Buses no longer accept cash. But i don’t have that option.
3) you are unable to generate and print a receipt for accounting from the feature poor and slow app that takes forever to load even with strong connection.
4) 0 customer support for end user, only corporate clients. Complaints directed at the bus transit system who use UMO results in them stating they are not behind the app.
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Confused
So you can’t pay for other riders with the same app? How do you pay for your kids then? Why isn’t there an option to select how many riders ? What if you need to transfer? Do you select that on your first ride and it’s automatically applied so you’re not charged for two rides? Also some people don’t have smart phones and what if they lose their card? So they are just stranded because you can’t use cash? This should be optional not required.
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Puuurfect
Purrfect
Doesn’t work unless you have data.
The app claims you don’t need data but that’s absolutely a lie. App is completely useless unless you have unlimited high speed data. The app also regularly claims I have no money on my account when I definitely do.
Doesn’t let me log in
Poor functionality across both the app and the websites. Neither lets me create an account, and I am redirected to an ‘unavailable’ page across devices. This problem is beyond the scope of my local transit agency, since that seems to be the standard reply given to every review.
Code needed
The app really needs some reworking. It randomly signs users out when they open up the app, meaning that they must stand awkwardly beside the bus driver. I had it once happen to me when I was the first one on, and I had to sign back in using my number while I tried to stand out of the way for those getting in the bus. This is a frequent issue, and clearly not intended because at times I’ve seen that restarting the app will fix it. Wifi connectivity also does not impact this error. Needs some more back end work.
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No internet connection.
I got this app because I need it to get my university’s bus pass. The problem is that every so often, the app will need me to basically resign in. But I don’t have data all the time. So when I need to use the pass for transit, I can’t if I haven’t signed in recently because it requires internet connection.
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Go Raleigh Bus & All Government
Thankful for the Go Raleigh Bus Drivers being my chauffeur & All Government Officals for serving, protecting, assist one another to keep Ms. Presidenta Netanyahu & fetus safe & We The People & also your selves ! 🙏 for ✌️, ❤️, 🇺🇸 !
Double charge
I just scanned to pay as I do every day and instead of charging me $1.57 it took $3.60 - I need a refund right now
Unable to sign in
My school requires the use of this app. Which makes it particularly unfortunate that I am unable to sign in using any of the methods. “Oops, wrong turn!” Oops, I’m walking an hour twenty in to school….
Reliability & Ease of use
Shows me bus routes, times, and what bus, as well as making getting in the bus a mindless task, really great app! And very informative too! For times.
Time
The app seems pretty good. I’ve use from time to time, the only issue I have is that the time frame on bus arrival is off. I’ve waited at a bus stop for a solid 30 minutes because the time kept changing! Being early to catch the bus is one thing, but waiting 15 minutes or longer for it to show is another. Wish this app was a bit more exact.
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BC Transit’s Worst Mistake
This app made every bus worse. It’s astonishingly bad.
Reliable but missing things
Changing this review to a 5 star review on 9/10/26 because the app now shows the inbound and outbound stops for the route I commonly use. I love this update!
