App works great!
5 Stars and it looks like most agree with me. This app is reliable and adds convenience to my bus commute every day. It’s easy to use to pay my bus fare and I don’t have to pay extra to see when my bus is going to arrive like that other transit app. Are bus riders just lazy when it comes to reviews? Feels like I’m the only one taking the time.
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Response from developer
Thank you for your feedback! We think Umo is pretty awesome, too! -The Umo Team
Can’t use it to pay for more than one person
I have the app and loaded the wallet with enough money for myself and my wife. We get on the bus and i scan the app. I go to scan it again and the bus driver says you can only use it for one person. I was surprised; what’s the point of not implementing such an obvious feature to be able to use it for your family members or friends? My wife didn’t have the app and we didn’t have another form of payment so the bus driver kindly let her ride for free - but the app developers would have sooner had her stay behind I guess.
Paying for more than one passenger is an obvious feature which would make this app so much more useful for travellers who might only have a data plan on one phone for instance! Why isn’t it implemented?
Paying for more than one passenger is an obvious feature which would make this app so much more useful for travellers who might only have a data plan on one phone for instance! Why isn’t it implemented?
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Continues to under impress and screw me up
UPDATE Only use for passes as forced by transit. One area it is use twice and it’s an auto day pass. Well, I was on a trip with three buses. The first one charged, the second said transfer, the third one charged me and MY BALANCE BECAME NEGATIVE. That should be a transfer, they were all one trip and minutes between buses. Even if it was charged, it should have been an auto day pass, nope. This and many things shows UMO’s bugs, but UMO HAS NO SUPPORT for their bugs. I’ve lost money a few times for overcharging and they pass the buck to the useless transit agency.
Not much of a company. Routing is simple and basic and not useful. Trying to look at routes and a schedule, nope.
UPDATE. KEEPS LOGGING ME OUT. PHONE DOENET SAVE PASSWORD, so I can miss my bus because of this junk.
Update. I’m forced to use this app for passes. Then it is so convoluted and unintuitive and janky. Buy a day pass? No, I have a balance right there. Nope. Add a card (already have one on there). Then I can. Then I scan it and it charges me a full fare even with a pass.
Don’t trust the app, figure out details and maybe buy passes anywhere else. And phone the transit company to get full answers, the app won’t give you the real story.
I’m at the bus stop. Apple had told me the bus is coming. Umo says I have to wait and hour, then the bus pulls up in front of me. Useless. Trying the Transit app, mixed reviews there I have heard. From missed buses, no listing of buses that just drove by me, or are right in front of me. Cost me a lot of money and time when the app wouldn’t show me the bus that was coming by in 15 minutes or 4 minutes, last bus of the day. Just very unreliable. You have money in your ‘wallet’ and the bus won’t take it when you scan. I show the driver and he has no clue and he let me on free. A Bus driver also asked me about the bus that didn’t show in the app and shook his head and said grab a paper map. This app is making many functional features. Today again, app didn’t show me a certain bus that was arriving in a few minutes and I was already there 5 minutes. You can’t look at the schedule and decide yourself as they think they know better. Daily frustration. Logs you out as you get on the bus and the driver is staring at you holding up the bus. This poor app affects all riders. You would think they would figure this out. I guess BC Transit was the Guinea Pig. Hey BC Transit, get a better app/service. So much frustration and money wasted, go get the paper map!!!
Not much of a company. Routing is simple and basic and not useful. Trying to look at routes and a schedule, nope.
UPDATE. KEEPS LOGGING ME OUT. PHONE DOENET SAVE PASSWORD, so I can miss my bus because of this junk.
Update. I’m forced to use this app for passes. Then it is so convoluted and unintuitive and janky. Buy a day pass? No, I have a balance right there. Nope. Add a card (already have one on there). Then I can. Then I scan it and it charges me a full fare even with a pass.
Don’t trust the app, figure out details and maybe buy passes anywhere else. And phone the transit company to get full answers, the app won’t give you the real story.
I’m at the bus stop. Apple had told me the bus is coming. Umo says I have to wait and hour, then the bus pulls up in front of me. Useless. Trying the Transit app, mixed reviews there I have heard. From missed buses, no listing of buses that just drove by me, or are right in front of me. Cost me a lot of money and time when the app wouldn’t show me the bus that was coming by in 15 minutes or 4 minutes, last bus of the day. Just very unreliable. You have money in your ‘wallet’ and the bus won’t take it when you scan. I show the driver and he has no clue and he let me on free. A Bus driver also asked me about the bus that didn’t show in the app and shook his head and said grab a paper map. This app is making many functional features. Today again, app didn’t show me a certain bus that was arriving in a few minutes and I was already there 5 minutes. You can’t look at the schedule and decide yourself as they think they know better. Daily frustration. Logs you out as you get on the bus and the driver is staring at you holding up the bus. This poor app affects all riders. You would think they would figure this out. I guess BC Transit was the Guinea Pig. Hey BC Transit, get a better app/service. So much frustration and money wasted, go get the paper map!!!
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Works
Easy , simple , works
Hard to scan
Hard to scan
Phones dead
Why does the physical card have to cancel when I make the phone card what if my phone is dead
Review
Helps finding the bus routes and sometimes it helps getting a bus pass faster.
Great app terrible bus service
100 % of the time the bus is delayed especially capmetro austin so the tracking doesn’t work for nothing
The QR code works easily. So convenient. Easy to use. User friendly. Don’t have to fish out a card.
I love this Umo App. Thank you Umo.
They got rid of the bus ETA timer
Because they got rid of the ETA tracker for busses, now you can’t tell if it got there early and you missed it, or if it’s not in service at all.
Just because your bus drivers can’t stick to a schedule and end up being late does not give you the right to remove mastic features.
Just because your bus drivers can’t stick to a schedule and end up being late does not give you the right to remove mastic features.
UMO APP
Super app, thanks
Stole my funds
The app forced me to create an account today to continue using the app, so I did. I had close to $30 pre-loaded on my account and it never once required a log-in. As soon as I create my account though? “No money or passes for ‘…’”. Excuse me? Immediate chargeback because this is outrageous. Don’t play with people’s money.
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Great but Autopay doesn’t work anymore
Great but Autopay doesn’t work anymore
Amazing!
Honestly this pass is amazing it’s not hard to do at all and the app helps you if you’re confused or anything. I totally recommend getting this if you take the bus!
Faulty App
My IOS software is sufficient. There is indeed an issue with the login and create new user functionality. Any mention on other comments about their IOS software is irrelevant as it is now shown it is not an IOS software issue. Contacting the transit department about this is useless as they are not the developers of this app. The only solution is to purchase a card and delete the UMO app if it isn’t working for you. Hopefully the developers will see a need to fix this bug for users who regularly take public transit.
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Response from developer
Thank you for your feedback. We are sorry that you are experiencing this issue. We will be releasing an app update soon that should improve login issues. If you'd like additional assistance, please contact your local transit agency at: https://support.umomobility.com/hc/articles/1500001596982
Terrible app and service
Absolutely not usable. They have now lost my wallet that I just reloaded. There is no way to contact anybody to find out it gets
reinstated.
reinstated.
NYNA
No shots fired.
Review
I accidentally put money on a different city bus company in a state i do not live in & I am not able to transfer money back to the bus routes in my district
Issues with the app
I’ve been purchasing the 30 day pass for over a year now and have rarely had any issues that I have not been able to fix in under an hour. Though recently it has been telling me that when I try to sign in it says that an internal server has occured. From what I understand it is a problem within the system but everyone else I’ve asked that also uses the app has not had this problem.
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Worst trip planner
If your trip uses more than 1 bus snd the buses don’t conveniently meet up in a timely manner Umo will tell you to take the shorter ride and then walk the difficult long part instead of suggesting you take a shorter ride and walk to catch the bus which is going to take you most of the way
Support is ridiculous! The people are kind and friendly however the tools the support staff are provided with is lacking
Support is ridiculous! The people are kind and friendly however the tools the support staff are provided with is lacking
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