Door thing doesn’t work
Tells you having a default card is required to open the door. Doesn’t work even with a card registered in the app. Absolute trash of an app.
No button for time extension
No extending Buton for more time
More expensive than the physical kiosks
Registration was not quick and easy. The parking sign said Apple Pay is an option on this app but registration still requires a credit card input and you cannot skip the step. The worst part is that this app charges around 50 cents convenience fee and if you use the physical kiosks, it doesn’t. So physical kiosks are cheaper.
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Faulty app fails to send alert and timer top up option
I took my baby nephew to the Vancouver Aquarium lot#62 in Zone#3696. I tried multiple cards to purchase parking, however the machine wouldn’t accept any of my cards. I had to purchase through Zipby. They charged me more, but I was managing with an infant and needed to get out of the rain. So I paid the extra charge for one hour with Zipby. Fully trusting the Zipby app to send me an alert when the parking was about to expire. After viewing a few exhibits with the baby. I opened the app to check if I needed to add more time. However, the ticket purchase or time was nowhere to be found on the app. The app did not show the purchase or an option to add more time. In a panic I cut the visit short, but my nephew needed a diaper change. I quickly changed his diaper and we rushed out to the car to find a parking fine for $70 and if not paid immediately it would go up to $130. After spending $100+ just to visit the Aquarium for less than an hour I also have to pay $130 additional because ZipBy broke customer trust. The app was set to send and alert to notify me to avoid this happening. The app was supposed to allow me to find the ticket purchase and add more time. I will never use Zipby app ever again, and I will be disputing the fine.
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It’s like they make it difficult to do anything on purpose
The app can’t do autofill, it can’t split the auto filled card number into their four fields. There is no SSO. No password security validation. And main issue - no way to pay for the car parked. There is no instructions and the UI isn’t helpful. Just a useless convoluted mess of an app.
