Garbage
What a horrible app. Couldn’t get into the garage where our car was - kept getting error messages…luckily someone took pity and let us in the building. Crazy that an app can keep you away from your vehicle…then it doesn’t have service to work because OH WE ARE UNDERGROUND IN A PARKING GARAGE. Brilliant.
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Only by the hour
It seems that you can only add parking by the hour. You can add 10 minutes but the cost is the same as if you added 1 hour.
Good
Needs a prompt if you don’t finish the purchase
Just park somewhere else
Really, I can’t express strongly enough how off-putting it is from a user experience perspective, and I can only imagine how bad things are under the hood when it comes to things like payment processing and security. It’s shameful on the part of everyone involved in the development and procurement of this software. Please consider doing better, a competent team could fix the UI/UX in a week or two. This feedback has also been shared with parking services that use this software to collect payment.
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Poor design beta software charge twice
This app feels like unfinished beta software being used in a real paid parking system.
The navigation is ridiculous. Once you enter certain session screens, it is not even obvious how to return to the main screen. Basic navigation should never be this confusing in an app that people are using while trying to enter or exit a garage.
The interface is also not properly optimized for newer iPhones. On my iPhone, the Dynamic Island area interferes with the top portion of the interface, making the display, navigation controls unresponsive, and buttons feel poorly positioned and sometimes difficult to use.
More seriously, the app allowed two active parking sessions for the same vehicle at the same garage. I entered once in the morning and exited in the evening, but because the gate-selection screen was confusing and I accidentally opened the entry gate instead of the exit gate, the system created another open session. A properly designed parking system should never allow a second active entry session for the same registered vehicle while the first session is still open.
The gate controls are also poorly labeled and easy to misunderstand when you are sitting in a car trying to exit quickly.
For a system being used by expensive garages and major institutions, the iOS app needs a major redesign: proper iPhone screen layout, clear navigation, clear ENTRY/EXIT gate labeling, and basic safeguards against duplicate active sessions.
The navigation is ridiculous. Once you enter certain session screens, it is not even obvious how to return to the main screen. Basic navigation should never be this confusing in an app that people are using while trying to enter or exit a garage.
The interface is also not properly optimized for newer iPhones. On my iPhone, the Dynamic Island area interferes with the top portion of the interface, making the display, navigation controls unresponsive, and buttons feel poorly positioned and sometimes difficult to use.
More seriously, the app allowed two active parking sessions for the same vehicle at the same garage. I entered once in the morning and exited in the evening, but because the gate-selection screen was confusing and I accidentally opened the entry gate instead of the exit gate, the system created another open session. A properly designed parking system should never allow a second active entry session for the same registered vehicle while the first session is still open.
The gate controls are also poorly labeled and easy to misunderstand when you are sitting in a car trying to exit quickly.
For a system being used by expensive garages and major institutions, the iOS app needs a major redesign: proper iPhone screen layout, clear navigation, clear ENTRY/EXIT gate labeling, and basic safeguards against duplicate active sessions.
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No alerts
Went over time - got a ticket - I was expecting an alert on the app that I could extend my time
Horrible service
Horrible app, horrible customer service . Has broken over and over and over again and I’ve only been using it a couple months. Half of the customer support tickets I file don’t go through; half the time it locks me out of the garage for no reason. Genuinely the worst app and the worst support team I’ve ever used in my life. Avoid at all costs
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Crash upon getting the parking price quite
Poorly tested app, it just kept crashing when I tried to get the price of the parking.
Worst App Ever for Parking
They force you make an account and have the worst interface for entering payment method etc. Will never use this again
Predatory user interface, double confirm trap
The app has two separate 'Confirm' pages. If you hit the first one and pocket your phone, it doesn’t process. Got a ticket because of this deceptive layout.” Easy park denied my appeal because I didn’thave proof of payment. I even sent them the text message from when I got to the lot to meet my girlfriend where I saw her in line to use her the machine and I said “use the apps to pay, I do it’s easier than waiting in line.
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Really good app
I like using it around the city and even in whistler … easy to use and I get discounts .. I love the way it opens the gates automatically at pacific centre then just emails me the receipt … so cool.
Terrible App
This is genuinely the worst app I have ever had the displeasure of being forced to use in my life. The UI is terrible and confusing, it is constantly glitching, it never works properly, and it seems like the developers have no desire to fix it as these problems seem to have existed for years. I am dumbfounded at the fact that it has existed for as long as it has and that parking companies continue to use it for their spaces. If a developer sees this, PLEASE fix your app I am sure you have the capital and manpower to do it.
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Not great
I haven’t actually paid for parking with it yet, but when entering vehicle license plates, the states aren’t quite in alphabetical order. (Many of the states beginning with M are below O. It’s just weird.) Also, perhaps the graphics are a little soft and low-resolution?
Alarm: “Your Parking Is About To Expire!”
Then on the actual app: “You have 11 hours of paid parking left plus 6hrs free overnight.”
Which is it?!
Completely unreliable warnings seem designed to always extract extra payment. Other frustrations with this app are less specific to this individual company; probably inherent in the parasitic, predatory nature of paid parking, especially in urban centers like Vancouver. Still more convenient than walking to the lot when time is about to expire?
Which is it?!
Completely unreliable warnings seem designed to always extract extra payment. Other frustrations with this app are less specific to this individual company; probably inherent in the parasitic, predatory nature of paid parking, especially in urban centers like Vancouver. Still more convenient than walking to the lot when time is about to expire?
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Didn’t work and then got very poor customer service
I downloaded the app. Used it to pay for parking but got a ticket anyway. Phoned the ZipBy customer service line and was basically told ‘too bad, deal with it yourself’.
Addendum
Juan (a rep of ZipBy) got involved on my behalf with the parking authority who gave me the parking ticket. Eventually (about 2 and a half weeks later) it resolved and the ticket was cancelled.
Addendum
Juan (a rep of ZipBy) got involved on my behalf with the parking authority who gave me the parking ticket. Eventually (about 2 and a half weeks later) it resolved and the ticket was cancelled.
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Absolute scam
They add a $3 “ZipBy Convenience fee” when you pay a parking ticket. Just pay on the website instead and avoid their convenience fee. Are Indian scammers running this app?!
EDIT: what a disappointing response… Whatever happened to the customer is always right? I have decades of software engineering experience, so don’t give me the “supporting this feature involves additional technology and operating costs”, especially not in the AI age. You saw a place where you thought you can charge extra, so you added a “convenience fee” knowing that most people won’t pay attention. But it’s actually an inconvenience. I paid the fine on the easypark website and I didn’t even need to create an account, unlike your app where you inconvenienced me to create an account. Even if I pay tickets often I can create an account on the website too, so there is 0 value add from ZipBy in this case.
Paying a parking ticket is always an annoyance. Perhaps that’s not the best time to think about charging your customers additional fees.
EDIT: what a disappointing response… Whatever happened to the customer is always right? I have decades of software engineering experience, so don’t give me the “supporting this feature involves additional technology and operating costs”, especially not in the AI age. You saw a place where you thought you can charge extra, so you added a “convenience fee” knowing that most people won’t pay attention. But it’s actually an inconvenience. I paid the fine on the easypark website and I didn’t even need to create an account, unlike your app where you inconvenienced me to create an account. Even if I pay tickets often I can create an account on the website too, so there is 0 value add from ZipBy in this case.
Paying a parking ticket is always an annoyance. Perhaps that’s not the best time to think about charging your customers additional fees.
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Terrible app
Badly designed app. Also charged a convenience fee for using the app to pay an easy park ticket, which was the only option on the ticket to pay. And then the app redirected to a website to pay so didn’t even use the app, so why a convenience fee for the inconvenience??? Crazy!
Didn’t work and then got very poor customer service
I downloaded the app. Used it to pay for parking but got a ticket anyway. Phoned the ZipBy customer service line and was basically told ‘too bad, deal with it yourself’.
Great app on the go
My go to app …. Easy plus I get discounts on parking around town with this app . Thanks ….
Worst ever
Nothing matches. Zone code. Lot code. Both different.
You’ve got one job. Figure it out
You’ve got one job. Figure it out
