Predatory user interface, double confirm trap
The app has two separate 'Confirm' pages. If you hit the first one and pocket your phone, it doesn’t process. Got a ticket because of this deceptive layout.” Easy park denied my appeal because I didn’thave proof of payment. I even sent them the text message from when I got to the lot to meet my girlfriend where I saw her in line to use her the machine and I said “use the apps to pay, I do it’s easier than waiting in line.
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Really good app
I like using it around the city and even in whistler … easy to use and I get discounts .. I love the way it opens the gates automatically at pacific centre then just emails me the receipt … so cool.
Terrible App
This is genuinely the worst app I have ever had the displeasure of being forced to use in my life. The UI is terrible and confusing, it is constantly glitching, it never works properly, and it seems like the developers have no desire to fix it as these problems seem to have existed for years. I am dumbfounded at the fact that it has existed for as long as it has and that parking companies continue to use it for their spaces. If a developer sees this, PLEASE fix your app I am sure you have the capital and manpower to do it.
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Not great
I haven’t actually paid for parking with it yet, but when entering vehicle license plates, the states aren’t quite in alphabetical order. (Many of the states beginning with M are below O. It’s just weird.) Also, perhaps the graphics are a little soft and low-resolution?
Alarm: “Your Parking Is About To Expire!”
Then on the actual app: “You have 11 hours of paid parking left plus 6hrs free overnight.”
Which is it?!
Completely unreliable warnings seem designed to always extract extra payment. Other frustrations with this app are less specific to this individual company; probably inherent in the parasitic, predatory nature of paid parking, especially in urban centers like Vancouver. Still more convenient than walking to the lot when time is about to expire?
Which is it?!
Completely unreliable warnings seem designed to always extract extra payment. Other frustrations with this app are less specific to this individual company; probably inherent in the parasitic, predatory nature of paid parking, especially in urban centers like Vancouver. Still more convenient than walking to the lot when time is about to expire?
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Didn’t work and then got very poor customer service
I downloaded the app. Used it to pay for parking but got a ticket anyway. Phoned the ZipBy customer service line and was basically told ‘too bad, deal with it yourself’.
Addendum
Juan (a rep of ZipBy) got involved on my behalf with the parking authority who gave me the parking ticket. Eventually (about 2 and a half weeks later) it resolved and the ticket was cancelled.
Addendum
Juan (a rep of ZipBy) got involved on my behalf with the parking authority who gave me the parking ticket. Eventually (about 2 and a half weeks later) it resolved and the ticket was cancelled.
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Absolute scam
They add a $3 “ZipBy Convenience fee” when you pay a parking ticket. Just pay on the website instead and avoid their convenience fee. Are Indian scammers running this app?!
EDIT: what a disappointing response… Whatever happened to the customer is always right? I have decades of software engineering experience, so don’t give me the “supporting this feature involves additional technology and operating costs”, especially not in the AI age. You saw a place where you thought you can charge extra, so you added a “convenience fee” knowing that most people won’t pay attention. But it’s actually an inconvenience. I paid the fine on the easypark website and I didn’t even need to create an account, unlike your app where you inconvenienced me to create an account. Even if I pay tickets often I can create an account on the website too, so there is 0 value add from ZipBy in this case.
Paying a parking ticket is always an annoyance. Perhaps that’s not the best time to think about charging your customers additional fees.
EDIT: what a disappointing response… Whatever happened to the customer is always right? I have decades of software engineering experience, so don’t give me the “supporting this feature involves additional technology and operating costs”, especially not in the AI age. You saw a place where you thought you can charge extra, so you added a “convenience fee” knowing that most people won’t pay attention. But it’s actually an inconvenience. I paid the fine on the easypark website and I didn’t even need to create an account, unlike your app where you inconvenienced me to create an account. Even if I pay tickets often I can create an account on the website too, so there is 0 value add from ZipBy in this case.
Paying a parking ticket is always an annoyance. Perhaps that’s not the best time to think about charging your customers additional fees.
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Terrible app
Badly designed app. Also charged a convenience fee for using the app to pay an easy park ticket, which was the only option on the ticket to pay. And then the app redirected to a website to pay so didn’t even use the app, so why a convenience fee for the inconvenience??? Crazy!
Didn’t work and then got very poor customer service
I downloaded the app. Used it to pay for parking but got a ticket anyway. Phoned the ZipBy customer service line and was basically told ‘too bad, deal with it yourself’.
Great app on the go
My go to app …. Easy plus I get discounts on parking around town with this app . Thanks ….
Worst ever
Nothing matches. Zone code. Lot code. Both different.
You’ve got one job. Figure it out
You’ve got one job. Figure it out
Antiquated
Cell phone signal required in the parking garage to open this in the specific parking garage does not have it. Once the app is opened then it does not allow auto fill of my credit card information so I have to enter it manually like it’s 1996.
Pouya
Too expensive
Trash app
You can't believe that this is the app we are using in 2026.
Terrible tech
Terrible tech
Bad UX
I was forced to move to this app because EasyPark no longer works. Easy Park was bad but usable. ZipBy is bad and less usable.
Don’t use for rental car!
I created an account for parking while on vacation using a rental vehicle. Big mistake. The rental car was saved in my account and I was just charged for parking months later for someone else using that vehicle. The CSR at ZipBy practically chastised me for not removing the car from my account. To add insult to injury, I have to take my issue to Easy Lot, who own the parking lots. Very frustrating. Moving forward, I will choose parking structures that don’t require using this app.
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Door thing doesn’t work
Tells you having a default card is required to open the door. Doesn’t work even with a card registered in the app. Absolute trash of an app.
No button for time extension
No extending Buton for more time
More expensive than the physical kiosks
Registration was not quick and easy. The parking sign said Apple Pay is an option on this app but registration still requires a credit card input and you cannot skip the step. The worst part is that this app charges around 50 cents convenience fee and if you use the physical kiosks, it doesn’t. So physical kiosks are cheaper.
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