ZipBy User Reviews

Customer Experience

Positive experience18.7% of reviews
Neutral1.4% of reviews
Negative experience79.9% of reviews

~ Based on 289 written reviews from the US App Store.

Is ZipBy Safe?

ZipBy appears mostly safe based on user ratings. AppsHunter Safety Score for ZipBy is 80/100.

This assessment is based on 548 user ratings, with an App Store average of 4/5.

Safety Analysis

73.4% of ratings point to a safe experience
3.1% of ratings suggest some concerns
23.5% of ratings point to a risky experience

~ Based on 548 App Store ratings for ZipBy.

Is ZipBy Legit?

ZipBy appears legitimate, with a few gaps. AppsHunter Legitimacy Score for ZipBy is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great app on the go

My go to app …. Easy plus I get discounts on parking around town with this app . Thanks ….

Worst ever

Nothing matches. Zone code. Lot code. Both different.
You’ve got one job. Figure it out

Antiquated

Cell phone signal required in the parking garage to open this in the specific parking garage does not have it. Once the app is opened then it does not allow auto fill of my credit card information so I have to enter it manually like it’s 1996.

Pouya

Too expensive

Trash app

You can't believe that this is the app we are using in 2026.

Terrible tech

Terrible tech

Bad UX

I was forced to move to this app because EasyPark no longer works. Easy Park was bad but usable. ZipBy is bad and less usable.

Don’t use for rental car!

I created an account for parking while on vacation using a rental vehicle. Big mistake. The rental car was saved in my account and I was just charged for parking months later for someone else using that vehicle. The CSR at ZipBy practically chastised me for not removing the car from my account. To add insult to injury, I have to take my issue to Easy Lot, who own the parking lots. Very frustrating. Moving forward, I will choose parking structures that don’t require using this app.
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Door thing doesn’t work

Tells you having a default card is required to open the door. Doesn’t work even with a card registered in the app. Absolute trash of an app.

No button for time extension

No extending Buton for more time

More expensive than the physical kiosks

Registration was not quick and easy. The parking sign said Apple Pay is an option on this app but registration still requires a credit card input and you cannot skip the step. The worst part is that this app charges around 50 cents convenience fee and if you use the physical kiosks, it doesn’t. So physical kiosks are cheaper.
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Faulty app fails to send alert and timer top up option

I took my baby nephew to the Vancouver Aquarium lot#62 in Zone#3696. I tried multiple cards to purchase parking, however the machine wouldn’t accept any of my cards. I had to purchase through Zipby. They charged me more, but I was managing with an infant and needed to get out of the rain. So I paid the extra charge for one hour with Zipby. Fully trusting the Zipby app to send me an alert when the parking was about to expire. After viewing a few exhibits with the baby. I opened the app to check if I needed to add more time. However, the ticket purchase or time was nowhere to be found on the app. The app did not show the purchase or an option to add more time. In a panic I cut the visit short, but my nephew needed a diaper change. I quickly changed his diaper and we rushed out to the car to find a parking fine for $70 and if not paid immediately it would go up to $130. After spending $100+ just to visit the Aquarium for less than an hour I also have to pay $130 additional because ZipBy broke customer trust. The app was set to send and alert to notify me to avoid this happening. The app was supposed to allow me to find the ticket purchase and add more time. I will never use Zipby app ever again, and I will be disputing the fine.
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It’s like they make it difficult to do anything on purpose

The app can’t do autofill, it can’t split the auto filled card number into their four fields. There is no SSO. No password security validation. And main issue - no way to pay for the car parked. There is no instructions and the UI isn’t helpful. Just a useless convoluted mess of an app.

Sad ap

Takes forever to figure out lies that you can use interact , and ive gotten tickets after ive supposedly paid my parking -IT SUCKS .

It’s good

Ya

Bad app

Solo funciona con celulares Canadienses, mi celular no es Canadiense y con un VPN de Canada funcionó.

Infuriatingly over-complex

I just want to park and get on
with my day. Who has time to sit in a parking garage, having no other way to pay but by downloading an app that REQUIRES creating a username, REQUIRES adding vehicle details, REQUIRES adding payment info! Make that optional and add a one-time pay-and-go option on web - no app & user registration! Ridiculous! I will avoid these lots intentionally!
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Terrible like I knew it would be

Dumb app doesn’t even work can’t even add a credit card what in the 3rd party even is this stupid thing

Useful app

Really good

No one wants a whole app for parking

to download a whole app to park once is ridiculous. paybyphone has at least a website, i don’t want want to download an app to park once