Late Pre-booking
Not sure if it's a driver issue but I pre-booked a driver to the airport 5 hours before I wanted to be picked up. About 10 mins before I was supposed to be picked up the ETA was about a half hour later than what I had booked for. Not really sure why I would pre-book a ride if it doesn't show up at the time I ask for. Very frustrating and I might be late for that flight
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Garbage
Long wait times left me stranded many times
Less pay to drivers
They never pays good to their drivers. They take more than 55% of the money
Worst service
I am using the app because its the only option for Peterborough, i have to wait 1 hour for my driver to pick me up after i book the ride. I have to be at work 30 min ago and I am late whenever I book the ride. And the drivers, it clearly shows that the driver is standing at a fix position after accepting a ride just relaxing at a place. While he has accepted the ride. I hope uber or lyft enter the city.
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Amazing Support team
The Support team is incredible. They always go above and beyond for the customers. They genuinely care about their customers. Shout out to Rachelle and Lawrence. You guys are amazing.
