Amazing Support team
The Support team is incredible. They always go above and beyond for the customers. They genuinely care about their customers. Shout out to Rachelle and Lawrence. You guys are amazing.
Annulation à 2 reprises
À chaque transport réservé, le conducteur a annulé la course à 5 minutes d’avance. Après, impossible d’en réserver un nouveau. Tres très décevant, surtout quand c’est réservé à l’avance!
Excellent service
Took first ride today with Uride and service was excellent and good price too. Highly recommended.
Mostly Good
Cheaper than cabs either nicer cars. But the time examinations is always wrong lol
Useful, but….
While this has been a great service, there has been a weird trend where i pre-book a ride and my driver has shown up 10-15 minutes earlier than expected. Usually I’m still in the shower or getting dressed at that point and have to rush myself, or risk a frustrated driver.
Other than that weirdness, the service is great.
Other than that weirdness, the service is great.
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Customer
Trash , ETA almost always wrong
0 STAR LOL
Disappointing!!! prices are not upfront and scam they do hidden charges and unfairness. When u book it says a specific price then on the ride they add additional charges
sexual assault
i don’t know who the driver was but it was a fat indian in a car and he touched me and id like for him to be removed immediately i was 15 at the time
Fictional eta’s
Booked a ride home from the bar, was told they’d be there in six minutes. Five minutes later they’re still six minutes away. Said they were two minutes away for over 20 minutes but was still trying to find a driver. Booked a car on another app, they said a driver was on the way and gave a real eta. Deleted this app, will never use again.
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Never available
I’ve tried a few times to book this never a car available .
Unreliable
24 prebooked, driver cancelled 5 min to time. Had to go with a real cab, this is not a reliable service.
Horrible experience
Was forced to use Uride in Belleville and Uber wasn’t available. We requested a ride an after 15 minutes of waiting they cancelled and we had to take a taxi. We tried again to get back to the hotel and waited 13 minutes, and then saw the driver pull up. We were paying our bills at the time and about a minute later, we watched the driver leave. Then I was charged for the ride. Possible redeeming quality about Uride was that their support was excellent and refunded the ride right away.
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Somewhat reliable
stop raising the prices you’re just a cab company now stop trying to copy Uber
Get more accurate on your timing to pick up
Once you are in the car, it’s fine but when you click on a ride and the estimated 3 minutes turns into 20 minutes, you know they are just throwing a number out there. Two days in a row, it has been like that. The driver mentioned that some new software is being used.
Rides arrived too late
Waited about 20min for ride! It’s not even rush hour! Could do better than this! If I took bus would have been faster!
Always Good customer service and affordable fare
Always prompt customer service. The driver are all polite and helpful so far. Great app and great team!
Reliable, friendly, safe
Always use URide - my go to when I need a ride. Safe, reliable and friendly
No point in offering this service
The service in Thunder Bay is laughable. It takes 30 minutes to get paired to a driver just for them to cancel on you.
No stops
It’s not possible to add a stop on the route. Driver demanded cash to make a 30 second stop which was on the way.
Fast and Fair Resolution
Had an issue with a cancelled ride recently, but Uride’s customer support handled it quickly and professionally. They responded fast, understood the situation, and refunded the charges without any hassle. Really appreciated how smoothly everything was resolved.
