Underwhelming
First, my plane was delayed an hour. Because they had to give us a new plane. The new plane was a prop plane had no Wi-Fi.
The response I got was I should’ve downloaded something to listen to or watch while I was on the flight. It’s on a business trip. It’s kind of hoping to get the Wi-Fi. Very unimpressed staff I found were a little bit rude.
The response I got was I should’ve downloaded something to listen to or watch while I was on the flight. It’s on a business trip. It’s kind of hoping to get the Wi-Fi. Very unimpressed staff I found were a little bit rude.
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Not even an airline
App is useless, not half the features on the site. As an airline they cancel connecting flight while I’m in the air. No workers in the airport for Porter either so no one to help. Phone wait times last time I called was “8 hours and 40 minutes” (I wish I was joking). They stranded me in Toronto for 8 hours and offered a $4 voucher, not enough to buy a bottle of water in the airport. If Canadian airlines weren’t such a monopoly with no consequences this company would be sued out of existence. It’s not a bad airline, because it doesn’t do enough to be even qualified as an airline. Period
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Slow
App is slow and lacks the robust features of other airlines.
Porter is awesome
Porter always gets to my destination in the most timely way possible and takes good care of me.
Year of Child Birth Issue & Child Coded as Adult - Porter Support
Unable to check-in grandson as the link provided in Porter’s “Time to Check-in” email will not allow his birth year (drop down only goes up to 2015, his birth year is 2020). App has his correct birth year but has coded him as an adult and won’t allow a boarding pass to be issued. It is now 7 pm and have had a call in to Porter support since approx. 2 pm but have not heard back from them. Makes me wonder how Porter defines “support”.
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