UniFi Reviews: Is It Legit?

Customer Experience

Positive experience47.4% of reviews
Neutral10.9% of reviews
Negative experience41.7% of reviews

~ Based on 768 written reviews from the US App Store.

What users say about UniFi

Is UniFi Safe?

UniFi appears safe based on user ratings. AppsHunter Safety Score for UniFi is 94/100.

This assessment is based on 25,467 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.4% of ratings point to a safe experience
1.8% of ratings suggest some concerns
5.8% of ratings point to a risky experience

~ Based on 24,566 App Store ratings for UniFi.

Is UniFi Legit?

UniFi appears to be a legitimate app. AppsHunter Legitimacy Score for UniFi is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Easy and good

Good system and easy to navigate.

Duo support

Great app, but it really needs an update for the new iPhone Duo. Currently, it’s not optimized and leaves blank space on the screen instead of using the full 7.6-inch display. Will update my rating to 5 stars once Duo support is added.

Keeps begging for feedback

Don’t bother me asking for feedback. 1 star reviews result.

Notifications Missing

Notifications and their settings completely gone in iOS, App does not even show up in the list of Apps for notifications to even allow them to come through. I see Protect and Store but not Network or the “UniFi” app it is missing from the list.

Icon filtering system not working.

Unable to search icons. Have to browse through all to get the one you want.

Impressive work

This app does a lot more anticipated. You should definitely use it. It’s way better than using the web.

Missing statuses in App

Last update removed ability to see offline and blocked clients from the app. Still there in the web UI, Why?

Simplified Sophistication

Download. Login. Intuitive adoption. Configure. Manage.

Going backwards

The new version feels like a step backwards. Management was easy and at your fingertips. Now this version seems like they don’t want you to use the app for managing your network. Why take features away that have been useful?

Good app

Good app.

Please fix the bottom menu. Keep it visible always. Stop collapsing it.

Still No Wake on LAN? Even Cheap Routers Have Had It for Decades.

The UniFi Network app still lacks a basic Wake on LAN button, despite years of community requests. Even inexpensive consumer routers have offered this feature for decades.

UniFi already identifies each device’s IP address, MAC address and switch port, yet there’s no simple way to wake a sleeping computer from its device page.

For a professional networking ecosystem at this price point, this is a baffling omission. Please implement native Wake on LAN support.
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Loosing features

Every updates takes something good. Now when I go to a device and then clients section I cannot long press to reconnect a device. I do that many times a day and need to but now can’t

Also alerts haven’t worked in a long time for notifications on phone. This app isn’t even listed in notifications so what is going on unifi people?
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Loosing features

Every updates takes something good. Now when I go to a device and then clients section I cannot long press to reconnect a device. I do that many times a day and need to but now can’t

Also device offline alerts haven’t worked in a long time

Add plug on/off support back

Why did you remove the ability to turn on/off the Unifi plug in the app? I have no way to control it unless I login to a web browser.

Topology is never getting fixed

Even after their “major overhaul” 11.0 update, they somehow still can’t manage to address the problem with Topology not display correctly on the app, which has been the case for at least a year now I believe. It shows just fine when accessing the UniFi server from a web browser, so I don’t really understand why they can’t address this. I have reported it on their community forums and I know I am not the only one to be experiencing this. When I saw the release notes for 11.0 I was hopeful that they had finally gotten round to it, but alas no. Please fix this!
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DONT ASK ME FOR FEEDBACK WHILE IM WORKING!

DONT ASK ME FOR FEEDBACK WHILE IM WORKING! DONT ASK ME FOR FEEDBACK WHILE IM WORKING! DONT ASK ME FOR FEEDBACK WHILE IM WORKING! DONT ASK ME FOR FEEDBACK WHILE IM WORKING! DONT ASK ME FOR FEEDBACK WHILE IM WORKING! DONT ASK ME FOR FEEDBACK WHILE IM WORKING! DONT ASK ME FOR FEEDBACK WHILE IM WORKING!
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Great app

It’s easy to use, user friendly, and very customizable! Absolutely love it!

Great when it works

I’m an MSP and I have many DMP’s and even pay for the unifi cloud service. This is super handy to use to get things up and running but man it is touch and go. Currently, when trying to add an access point the app crashes. In the past that would mean there is an update. App Store doesn’t show one so in this case, usually, I just delete the app and reinstall. But nope, still crashes. This proprietary equipment is loosing its appeal pretty quick because I’m out time now having to work around what I pay to work when I need it.🤦
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breaks Cmd+Tab

there’s an incredibly frustrating and long-standing bug in this app. If it’s open, cmd+tab stops working. The app is grabbing the shortcut somehow. Extra painful since any time i’m using it, i’m usually switching apps back and forth with web or terminal to debug something.

Homeowner

Worst router I have ever had. Doesn’t work in all rooms of the house. Doesn’t work outside. In fact, it often doesn’t work at all.