Good for miles not so much for everything else
Response from developer
Thank you for sharing your feedback. We understand how frustrating it can be when funds or disputes take longer than expected, and we appreciate you bringing these concerns to our attention. We’d encourage you to contact United MileagePlus® Debit Card Services at 1-800-507-0476 so our team can review your specific situation and help address any outstanding issues. We’re glad you’re enjoying the miles-earning benefits of the card and hope we can provide a better overall experience going forward.
Meh
Response from developer
Thank you for sharing your feedback! We’re glad to hear you’re enjoying the program so far. We’re always looking for ways to expand functionality and make the experience even better, and linking to services like Venmo is great input that we’ll take into consideration as we continue to improve the program.
Cumbersome and needs improvements
THE BAD:
The app does not show you how many miles you’ve received per transaction. Doesn’t show it in the app; and it doesn’t even give you total for the month on the bank statement!! You have to literally calculate each transaction for yourself, then add it up to see if you received the miles. Which is extremely hard to do because the miles take DAYS to be adding to the miles tracker. So there no way to know what or if you’ve actually received mikes from all your qualified tractions.
THIS NEEDS TO CHANG!!! Show what we’ve earned per transaction in the app AND on the statements.
Response from developer
We’re sorry to hear about your experience and appreciate your feedback. Your input helps us continue to improve. For account assistance or questions about miles earned, please contact United MileagePlus® Debit Card Services at 1-800-507-0476.
Terrible app
Response from developer
Sorry to hear you’ve had difficulty signing in and updating the app — that’s not the experience we want for our members. Please reach out to United MileagePlus® Debit Card Services at 1-800-507-0476, and our team can walk you through getting back into your account.
Stopped Earning Miles 5/26 No Support
Response from developer
We’re sorry to hear about your experience and understand how stressful this must be, especially with a large transfer. ACH transfers can sometimes be held for review or verification, but your funds should not be lost. The next best step is to contact the United MileagePlus® Debit Card Services team at 1-800-507-0476. They can locate your transfer, confirm its status, and escalate if needed. The team is ready to assist and help resolve this.
