Cumbersome and needs improvements
THE BAD:
The app does not show you how many miles you’ve received per transaction. Doesn’t show it in the app; and it doesn’t even give you total for the month on the bank statement!! You have to literally calculate each transaction for yourself, then add it up to see if you received the miles. Which is extremely hard to do because the miles take DAYS to be adding to the miles tracker. So there no way to know what or if you’ve actually received mikes from all your qualified tractions.
THIS NEEDS TO CHANG!!! Show what we’ve earned per transaction in the app AND on the statements.
Response from developer
We’re sorry to hear about your experience and appreciate your feedback. Your input helps us continue to improve. For account assistance or questions about miles earned, please contact United MileagePlus® Debit Card Services at 1-800-507-0476.
Terrible app
Response from developer
Sorry to hear you’ve had difficulty signing in and updating the app — that’s not the experience we want for our members. Please reach out to United MileagePlus® Debit Card Services at 1-800-507-0476, and our team can walk you through getting back into your account.
Stopped Earning Miles 5/26 No Support
Response from developer
We’re sorry to hear about your experience and understand how stressful this must be, especially with a large transfer. ACH transfers can sometimes be held for review or verification, but your funds should not be lost. The next best step is to contact the United MileagePlus® Debit Card Services team at 1-800-507-0476. They can locate your transfer, confirm its status, and escalate if needed. The team is ready to assist and help resolve this.
Love the app and rewards!
Response from developer
Thanks so much for the great feedback! We’re thrilled to hear you’re enjoying the card so far. Wishing you safe travels this summer and lots of great rewards along the way. Thanks for being part of the United Airlines MileagePlus® Debit Card family!
No Apple Pay
Response from developer
Thank you for your feedback, we’re glad to hear you’ve been getting good use out of the card, though we understand how frustrating the transfer limitations can be. We appreciate you bringing this to our attention. For further assistance, please contact United Airlines MileagePlus® Debit Card Services at 1-800-507-0476 so our team can review your experience and help address your concerns.
