Universe Thermostat User Reviews

Top reviews

Horrible

Unreliable. No connectivity when you need it. Forced to use it due to condo equipment but I’d never choose this myself.

Not working

App doesn’t work properly. Never able to adjust temperature using app. Registering the device is a lengthy process and after registering successfully, app will work couple of days and then will stop working.

Useless, Malfunctions and no support

The thermostat malfunctions along with the app, very poor quality thermostat and app. The thermostat gives incorrect temperature and humidity readings. No customer service support, they do not respond to any requests. I have been trying to reach them for the last few years since my condo was built, no response.
Show more

Unreliable

It’s unreliable and very poorly designed. It’s ages behind Nest Thermostat both in hardware and software

Useless app for a useless service

Servers are horrible and controls never work.
Go bankrupt.

App always down

The thermostat servers are constantly down and thus app does not work leaving us without the ability to control our HVAC units.

Useless app

No instructions on how to register an account, and all controls are locked behind a user/password. I hoped the app would be easier to program the thermostat than the unit itself but both are fantastically unintuitive. Would rate 0/5 if possible.

Better but not good enough

Better than before but still not good enough.
It’s incredibly hard to register your thermostat in the system.