Tracking me on 3rd party sites
Really CR? I thought you were above that.
A must-have for home maintenance sticklers
Great app that gives tons of insight into home maintenance and lots of to dos that you might not have thought of. The ability to store item information and receipts is great and love the customizability for to do items. It’s a little rough around the edges with some glitches here and there but overall works pretty well and I find it super handy!
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Inadequate Support
A liked the functionality and options of this app until I ran into a problem. I was trying to add a custom item to the kitchen category. Surprisingly, a microwave is not a part of their pre-set. A custom item canNOT be added - no picture, no details. I wrote to customer support, got an answer that they knew about the issue and were working on it. It’s been a month already, nothing happened. To my follow up email, I got a rude answer that they would let me know when it’s fixed. So, for now, I am not motivated to keep adding items as their picture upload doesn’t work even for the pre-set items. That prevents me from adding critical information about the appliances.
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So close
I really want to go all in with this app but I wish I could fully customize items. I cannot find a way to delete or modify the starting tasks that may not be relevant to my exact item. For example my generator requires a monthly maintenance run but the default task is every 3 months and cannot be changed.
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Response from developer
Thank you for the suggestion! We are always looking to improve, so i've passed on your comment about editing our pre-set items to our production team.In the meantime, we do have a 'custom item' feature, where you can create an item and customize it as needed. If you have any other features you'd like to see or have any questions about using our custom item feature please feel free to reach out to upkept@cr.consumer.org.
Misleading
I downloaded this app with a referral from my homeowners insurance company with an enticement of “3 months free trial”. The app is helpful and teaches me things to do that I would not have thought about, however, I only got through the 1st month when they started charging me. There have also been some opportunities to speak with the developers through virtual chat sessions, however, I signed up for 2 of these and no one shows up and they get cancelled. So while this is a very helpful app, I’m not sure what to think of the company and developers.
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Response from developer
Hi there, We're so sorry for the inconveniences our app has caused you. Please email upkept@cr.consumer.org with your feedback. We promise to straighten out the issues you have experienced as soon as possible. Thank you
