Accessability concerns
There are accessibility issues with this app if you are using VoiceOver. For example, many times things will repeat two or three times as you’re going through the app, there are several unlabeled buttons in the mood journal, and I think there are also some buttons that cannot be activated independently when you use voiceover. The app could be a very good mental health tool but with the accessibility bugs it can be more of a stressor than a help sometimes.
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disappointed:/
unfortunately it’s one of those apps that cash in on your mental health by asking you to pay for it, the best and most effective aides/strategies for dealing with mental health in the app are of course needed to be bought. i came to this app expecting some help with my depression but i needed to “subscribe” in order for that to happen.
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Seems broken
Can’t get past the introduction, app just seems not functional.
Don’t help the researchers for this app
I was asked to help researchers by using the app and was never paid. They basically got free data for their glitchy app. Don’t use if directed by a research team. They DO NOT pay you!
Glitch
It’s a great app, but unfortuantly half the time I try to make an entry, I get a blank screen
No Customer Service
Tried to reach out to resolve a billing issue - have never heard back. Seems like there’s no way to reach anyone & once they have your money - they’re happy to be unreachable.
Bugged to the point of being unusable
Can’t use most of the app. Blank screens, connection error messages, inescapable loops of “tap-to-open-the-thing-to-try-to-open-it-get-notification-tap-ok-return-to-thing-tap-the-thing-to-try-to-open-it…” Frustrating. Trying to use this app almost always makes me feel worse, not better. Maybe the content is good. I wouldn’t know.
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Tedious and Useless
The only part that made me feel better was when I deleted it.
Intrusive, glib, and disregards input
This app is not designed for people who have problems that exist outside their own thoughts. It’s definitely not trauma-informed, and has no way to support people who try the exposure therapy it recommends. It doesn’t even have a way to determine what kinds of things a person is avoiding, yet still recommends exposure therapy.
The responses from the program are not help and disregard user’s answers.
I’m trying to live gracefully with a painful, degenerative illness.
This app is NOT:
-Trauma informed
-Considerate of people with disabilities or living with other extreme circumstances such as abuse, civil unrest, or poverty.
-Designed to give an appropriate response to input. Regardless of how you respond, it gives unhelpful prompts assuming your emotions are based on a “thought error.” Claims (sans source) that the majority of all low moods are based on thought errors. Based on what peer reviewed studies?
This app does:
-Make fun of you for having a low mood. It’s response to me feeling low today because I received devastating medical news was, “Did you call out of work today and stare at a piece of corn on the floor?” Then implored me to find the thought error on which my mood is based after I answered twice that my low mood is NOT based on a thought error.
-Continue sending prompts after I deleted the app.
The responses from the program are not help and disregard user’s answers.
I’m trying to live gracefully with a painful, degenerative illness.
This app is NOT:
-Trauma informed
-Considerate of people with disabilities or living with other extreme circumstances such as abuse, civil unrest, or poverty.
-Designed to give an appropriate response to input. Regardless of how you respond, it gives unhelpful prompts assuming your emotions are based on a “thought error.” Claims (sans source) that the majority of all low moods are based on thought errors. Based on what peer reviewed studies?
This app does:
-Make fun of you for having a low mood. It’s response to me feeling low today because I received devastating medical news was, “Did you call out of work today and stare at a piece of corn on the floor?” Then implored me to find the thought error on which my mood is based after I answered twice that my low mood is NOT based on a thought error.
-Continue sending prompts after I deleted the app.
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No support
I loved the app but couldn’t access the sessions due to a glitch. I reached out to App support twice via email, the App Store, and on their social media page. No response. Download only if you really like throwing away $99.
No contact support whatsoever!!!!
I like the layout and how this app is supposed to guide you through CBT. I paid for the premium subscription to access all features and was really excited to get started! But there were a few app issues I would run into (like not being able to proceed to the next module after finishing the one). I emailed the support email multiple times with no replies for assistance with the issue. So after 2 weeks I canceled my subscription and deleted the app. Shame.
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So so helpful
This app is really incredible. I don’t have enough good things to say about it. This is the first review I'm writing for an app, that says a lot for me! It’s been helping me tremendously as I navigate through a lot right now. Thank you to everyone who contributed tomaking this happen. I hope many people get to use it and see their days getting better.
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App glitch
I did not finish the introduction part and then the application froze. I’m trying to uninstall and reinstall and will update review with progress.
😔
Honestly the app seems great, good for people with mental problems and also handy for anyone too anxious to go get therapy so they use this app instead but personally I got this app feeling really mentally unwell just wanted some sort of help. So I got this app. I started it and answered all the questions at the begginning and the app telling me how we will get me back once a week. I felt motivated, and hopeful. Well until I saw the cost. As a 13 year old unhappy girl, I just guess I'm disappointed with the fact we have to pay for this mental help, that I can't get any other way because me family brush it off as a "phase". My dad is willing to give me a £15 app store gift cards every so often so I was willing to pay £6 a month. But discoverd that isn't possible. So now I'm annoyed. It really did seem like a grey app too😔
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Charged me a day early
I did a 7 day trial to see how I’d like it. On the seventh day I went to cancel my subscription and I found it had charged me before the day was over. Now I’m out like $60 bucks or whatever it was
Response from developer
Oh no, I'm sorry this happened! Apple is responsible for this charge, but you can still request a refund from them, please see this support article: https://support.apple.com/en-us/HT204084. If Apple denies the refund request, please contact us at support@uplift.app and we will be sure you get your money back!
Mental health....?
I downloaded this app to see if it’s good for my boyfriend, he is going through some stuff right now and I’m not yet sure that it’s depression yet but it won’t hurt to try. As soon as I sign up and everything, I was asked to subscribe....? For one no, i just wanted positivity in his life when he thinks there isn’t any. Also shouldn’t mental health help be free...? Could be just me but I think it should. I’m so disappointed in this world!
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Response from developer
Oh no, I'm sorry you had a bad experience! There is a premium version of UpLift, which helps support our small team and keeps our operations afloat. If you scroll down on the paywall, there is a "Not now" option - which will allow you to skip the subscription. Many tools and resources are available for free. Please reach out to us to talk about options if you'd like to try the premium version and have financial hardship. As far as other mental health options being free, unfortunately that is not the case in the United States. However, you can often access mental health services through your insurance. You can also find free or reduced options through county mental health centers, student therapists at universities, and through religious or charitable organizations. Support groups and group therapy can also be good options. The "Find Support" section in the Tools tab of UpLift can help you get more ideas.
Advertised as free, still required payment info
Title says it all. Let me try the app without being forced to give you money!!
Worthless “trial”
Signed up 2 days ago for the free 7 day trial but all the features are still locked. I’ve deleted and redownloaded, signed out and signed back in, cancelled subscription and then resigned up. Nothing. Either it’s a major tech glitch or a worthless scammy trial, but either case isn’t good. What’s the point of a 7 day trial if you can’t even test out the app except for a dumb “mood journal”?
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Response from developer
This sounds like a bug! Please email us at support@uplift.app and we can help you through this and extend your trial.
This app can be deceitful - and I want my $70 back
I have been trying things to improve my mental health because I’ve been struggling. I tried this app on top of seeing a therapist.
I did the free trial, really hoping to be able to see in that time if this would be useful for me. If it was, I’d have no hesitation in paying for it.
The first day, it asked me a few very brief questions. Then a day or two later, I got a push notification to answer a few more questions. It was again brief, and the little slides it had me read were fine, but nothing that couldn’t be found elsewhere easily for free.
Then it said that it’s best to wait a few days before “meeting” again. I would have preferred to get into it more, sooner, knowing the clock was ticking on my free trial. I agreed to have the app check in with me in 2 days.
However, the app never checked in again. And when I realized it, and decided the app wasn’t worth my $$, it was on the very day my 7 day trial ended, and I had been charged $70.
I have no real understanding of what I’m paying for because so far it just seems like some mental health tips you could find with a quick google search. If there is more, this app did a terrible job of illustrating that in the 7 day period.
If the app is going to suggest taking days off in between sessions, then the trial period needs to last longer to give people a real understanding of what they are paying for.
And it might have been a fluke, but the fact that the app never “checked in” just makes me feel like I got a bit conned.
I did the free trial, really hoping to be able to see in that time if this would be useful for me. If it was, I’d have no hesitation in paying for it.
The first day, it asked me a few very brief questions. Then a day or two later, I got a push notification to answer a few more questions. It was again brief, and the little slides it had me read were fine, but nothing that couldn’t be found elsewhere easily for free.
Then it said that it’s best to wait a few days before “meeting” again. I would have preferred to get into it more, sooner, knowing the clock was ticking on my free trial. I agreed to have the app check in with me in 2 days.
However, the app never checked in again. And when I realized it, and decided the app wasn’t worth my $$, it was on the very day my 7 day trial ended, and I had been charged $70.
I have no real understanding of what I’m paying for because so far it just seems like some mental health tips you could find with a quick google search. If there is more, this app did a terrible job of illustrating that in the 7 day period.
If the app is going to suggest taking days off in between sessions, then the trial period needs to last longer to give people a real understanding of what they are paying for.
And it might have been a fluke, but the fact that the app never “checked in” just makes me feel like I got a bit conned.
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Response from developer
Thank you so much for your comments. That is definitely a fluke that the app never checked in with you! Please reach out to us at support@uplift.app and we'll be able to investigate this further and make sure you receive a refund.
Does not work at all.
I could not login this morning, it did not recognize my login credentials through Apple although I have a year subscription for $70. Then I found an screen that let me ‘restore purchases’ and that let me at least see some screens, but all my data was lost, the setting screen is a white block with no content (had to force close) and all other content is locked. For what I am paying this is really unacceptable. I have less access than someone who is using the free option.
I will update my review once this is addressed.
I will update my review once this is addressed.
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