Upstart Reviews: Is It Legit?

Customer Experience

Positive experience50.0% of reviews
Neutral2.9% of reviews
Negative experience47.1% of reviews

~ Based on 272 written reviews from the US App Store.

What users say about Upstart

Is Upstart Safe?

Upstart: Personal Loans + More appears safe based on user ratings. AppsHunter Safety Score for Upstart is 98/100.

This assessment is based on 45,746 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.5% of ratings point to a safe experience
0.8% of ratings suggest some concerns
1.7% of ratings point to a risky experience

~ Based on 45,746 App Store ratings for Upstart.

Is Upstart Legit?

Upstart: Personal Loans + More appears to be a legitimate app. AppsHunter Legitimacy Score for Upstart is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

My loan

I have 2 loans from them one is fine but the other for some reason won’t appear on the sight and I can’t track it

Nope doesn’t connect

Kicks out the app when you try and connect to bank

So easy!

I was amazed and how easy it was do get approved online. Everything was integrated and so simple. The best part was that we didn’t have to search locally for notary. At the right time during the online process a zoom call with a Notary popped up and 2min later we were all set! Great experience!!!

Messy and Unhelpful

I am expanding my business and I've always been a sole proprietor, so I did not have business credit and saw a great deal on a private sale of equipment. I had the money in hand but knew I would need it for other odds and ends before we opened. Upstart promised a quick review turnaround, which it then stalled. Though I gave them access to my bank account showing that I had more than double the funds I was requesting and about double going into my account every month, and a modest but not awful credit score, for some reason I was not met with an immediate acceptance so I called them to see what was going on. They told me I would need to somehow produce my university diploma for their "best rate" which is what, 35%? Their phone stuff seems very un knowledgeable and unprofessional and I found this to be laughable as an elder millennial; my grad year starts with "oh." I have never needed anything like this for anything, and my actual diploma was lost in a basement furnace incident years ago. To suddenly need to pull this out of thin air for a $4k loan is insane; I didn't need anything like that for my brand new 2026 truck, but I need it somehow for a Best rate of 35% for $4000? I don't understand how this could be any kind of debt or loan consolidation for anyone at this rate. It is predatory, and the only reason I considered it is because it was a Sunday night and I thought I could get it done fast and easily, and I know I have the means to pay it off easily. Many don't... Which makes this really sketchy.
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Can NOT delete account NOR Info.

I wouldn’t say there’s anything special about this app then another. However upon first use like other apps I was sure I’d be able to delete at the bare minimum my personal from the account whenever I was done. But you can’t, at least I haven’t found a way. You also can’t deactivate or delete your. But you feel “real safe” after they tell you, you can’t close the account but it remains inactive until you use it again. Your information is safe with us. (Like I didn’t know, IF I DON’T OPEN THE APP THE ACCOUNT WILL BE INACTIVE) Really?😂
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Customer service

It is next to impossible to verify phone calls from Upstart. The customer service representatives are not professional. They don’t understand the huge risk and receiving calls from unknown numbers. They don’t understand that verification through email can help and it has been difficult to know what is a real call from Upstart versus fishing. The email details the phone calls nothing appears to match and it is very hard for customers to know the difference.
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Review

To high interest and payments

Read fine print

The rep was amazing and the process was easy buuuut we discussed 15.9% and the actual rate is 25%

Horrible

I looked at all of the requirements and I met every single one and yet they couldn’t approve me for a loan. It’s not making any sense to me.

They are scammers

Let me tell you about them: first they will charge you 36% interest rate. Second, they will charge you $2000 in origination fees for a loan too small. Thirst, they will charge you 36% interest rate on that origination fee they took before the loan. You can pay them for 6 months and the loan never moves. Avoid these scammers at whatever cost possible. They are not hear to help you, they are here to cheat and steal by the exploiting all legal gaps.
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Great

Clear and informative

The best loan company

Excellent customer service and satisfaction. Upstart gave a second chance for me to back on track with my debt.

Great so far but…

It is frustrating that you can not pay ahead of time, your early payment does not count for your next monthly payment on the app.

Siempre en los momentos exactos

La confianza se ganará siempre cuando hay un compromiso en el tiempo de una obligación requerida!!!!!Gracias por el apoyo!!!

Rwj

Loan

Upstart good

Upstart good

Waste of time

They don’t actually help you. Just got a hard inquiry on my credit just to be told no

Life saver

Upstart has been helpful and service is excellent to accommodate financial needs.

Convenient

Fast and convenient!!

Upstarting

Beginning With You is #1 so far
Easy fast correct website is immaculate