Messy and Unhelpful
I am expanding my business and I've always been a sole proprietor, so I did not have business credit and saw a great deal on a private sale of equipment. I had the money in hand but knew I would need it for other odds and ends before we opened. Upstart promised a quick review turnaround, which it then stalled. Though I gave them access to my bank account showing that I had more than double the funds I was requesting and about double going into my account every month, and a modest but not awful credit score, for some reason I was not met with an immediate acceptance so I called them to see what was going on. They told me I would need to somehow produce my university diploma for their "best rate" which is what, 35%? Their phone stuff seems very un knowledgeable and unprofessional and I found this to be laughable as an elder millennial; my grad year starts with "oh." I have never needed anything like this for anything, and my actual diploma was lost in a basement furnace incident years ago. To suddenly need to pull this out of thin air for a $4k loan is insane; I didn't need anything like that for my brand new 2026 truck, but I need it somehow for a Best rate of 35% for $4000? I don't understand how this could be any kind of debt or loan consolidation for anyone at this rate. It is predatory, and the only reason I considered it is because it was a Sunday night and I thought I could get it done fast and easily, and I know I have the means to pay it off easily. Many don't... Which makes this really sketchy.
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Can NOT delete account NOR Info.
I wouldn’t say there’s anything special about this app then another. However upon first use like other apps I was sure I’d be able to delete at the bare minimum my personal from the account whenever I was done. But you can’t, at least I haven’t found a way. You also can’t deactivate or delete your. But you feel “real safe” after they tell you, you can’t close the account but it remains inactive until you use it again. Your information is safe with us. (Like I didn’t know, IF I DON’T OPEN THE APP THE ACCOUNT WILL BE INACTIVE) Really?😂
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Customer service
It is next to impossible to verify phone calls from Upstart. The customer service representatives are not professional. They don’t understand the huge risk and receiving calls from unknown numbers. They don’t understand that verification through email can help and it has been difficult to know what is a real call from Upstart versus fishing. The email details the phone calls nothing appears to match and it is very hard for customers to know the difference.
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Review
To high interest and payments
Read fine print
The rep was amazing and the process was easy buuuut we discussed 15.9% and the actual rate is 25%
