Late didn’t communicate or reply wrong timing info requested a rating
Came late didn’t call or reply to any messages said he was 15 minutes away came after 40 minutes then asked me to rate him 4.5 which I did. Writing this here to ensure he learns his lesson knowing people can be kind and report.
Buggy App & Worst AI support
Booked a Bathroom Cleaning service where the cleaner damaged my flush pipe. When attempting to request a revisit, the app UI glitched—the "Confirm Booking" button remained permanently greyed out across every available date and time slot.
When I was finally connected to a human agent, the chat instantly disconnected and "parked" the ticket without resolving anything. After endlessly looping me through broken app screens and dropped chats, the automated bot closed my request claiming the service was now "outside the warranty period."
The app UI is broken, support chat disconnects arbitrarily, and tickets are left to expire on purpose to avoid resolving damage caused during services. Fix your support workflow!
When I was finally connected to a human agent, the chat instantly disconnected and "parked" the ticket without resolving anything. After endlessly looping me through broken app screens and dropped chats, the automated bot closed my request claiming the service was now "outside the warranty period."
The app UI is broken, support chat disconnects arbitrarily, and tickets are left to expire on purpose to avoid resolving damage caused during services. Fix your support workflow!
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Application
The app should be more detailed and process should be mention step by step and in detail
Mr. Prabir Barui
Very energetic and cordial professional having high competency performed the job with utmost satisfaction for the job performed. We look forward to get various household services in future.
Ms
I booked hair Botox and the professional charged me extra money stating she had to use a lot of products which was not true, she kept pulling the hair and despite of saying multiple times that it hurts a lot she kept saying she can’t help it. The procedure is 4 hour long and imaging having your hair constantly pulled for 4 hours!!
I have been following up with UC via their chat on the app but they haven’t been able to provide a solution yet.
I have been following up with UC via their chat on the app but they haven’t been able to provide a solution yet.
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Professional
Used this service for the first time. The help was on time and hardworking. I would book her again and use this service.
App glitch
app should be updated
So helpful
So convenient!!
جميل
البرنامج جميل ومتعاونين وكل اللي ايي من عندهم يكون بيرفكت
professional
Good gb no
Avoid and save yourself the trouble
Truly appalling customer service and terrible tech. The amount of time you’ll waste trying to get a basic issue resolved is ridiculous.
UC services
Urban company had good professionals but the company needs to up their work culture. It has happened 2 times now that the professionals have cancelled their job with out intimation, leaving me to keep following up or look for a reschedule. Please don’t take bookings if you can’t provide the service. Period!!
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Employee happiness and satisfaction is questionable.
Urban company employees are not happy with the salary/wages they are getting. They try to make some money from the UC clients. Only UC employee’s satisfaction can lead to UC customer’s satisfaction. Please take care of your employees.
Bad Experience
I booked a helper last night to help me as I am moving out at 11:30 am.. She did not show up! I tried calling and texting till noon but no response. Then,I contact support through online chat and the chatbot asked me to either reschedule or cancel!! First and last time trying!
Pathetic Maid experience and worse customer support and handling by urban company
I had an extremely disappointing experience with Urban Company’s maid service. The maid was scheduled to arrive at 10:56 AM, but when I called her around the scheduled time, she clearly stated that she would not be coming to my house. This left me stranded and forced me to contact customer support for assistance. What made the situation worse was the poor handling by the customer care team. Despite repeatedly requesting a phone call to explain the issue properly, the support team refused to call and kept ending the chat without providing any resolution. I had to continuously follow up through the chat process for nearly 45 minutes before any action was taken. Eventually, after sustained pressure on customer support, the maid arrived approximately 45 minutes late. Unfortunately, the service itself was also below expectations. The maid worked very slowly, causing further inconvenience and frustration. Overall, both the maid service and customer support experience were pathetic. I felt genuinely harassed by the lack of accountability, poor communication, and ineffective customer service. What is most disappointing is that I have been a loyal Urban Company customer for the past 7 years and have used several of their services. However, this experience has completely eroded my trust in the company. Based on this experience, I do not intend to use Urban Company services again and cannot recommend them to others.
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Pathetic service being offered since past few months
What started as a salon service provider has turned into a money making machine with no regard for the customers time. Since last 3 months my monthly salon service is cancelled by their professional on account of being late for more than an hr, they provide a slot for early morning, charge me a premium fees and the professional cancels and with customers consent, the AI bot reschedules. There is no customer interaction available, no option only apart from chat, neither the professional nor anyone else is even sorry for the delay’s that are being caused. I was a constant with them since their launch but looking at the pathetic services that they are offering i will switch back to traditional or any other service provider
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Problematic app and cust support
App always hang and not very intuitive and user friendly.
Wanted to cancel my subscription and was asked questions then led to the chat which was handled by 3 different people at different times. All 3 asked the same qn - give a reason why i want to cancel… which ive already answered thru the app. First person attended to me handed me to someone else. Then the 2nd person after asking me somethings, ghosted me and then suddenly a third person, attended to me and asked me again the same things.. and then offered me credits so that i dont cancel. Dude… i just want to cancel because from the very start my reason was… service no longer required. Haiss..
Wanted to cancel my subscription and was asked questions then led to the chat which was handled by 3 different people at different times. All 3 asked the same qn - give a reason why i want to cancel… which ive already answered thru the app. First person attended to me handed me to someone else. Then the 2nd person after asking me somethings, ghosted me and then suddenly a third person, attended to me and asked me again the same things.. and then offered me credits so that i dont cancel. Dude… i just want to cancel because from the very start my reason was… service no longer required. Haiss..
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supper technician
he technician came to my house, did a very brief/incomplete wash on one unit, and then stopped. He claimed the aircons were "too dirty" and demanded a Chemical Wash for all 4 units, quoting over $400 through the company.
He then tried to solicit an illegal off-platform deal, telling me: "If you let me do it privately on a weekend evening, I will only charge you $250 cash. I will make the company refund your current $84+ payment." After saying this, he just walked out and left.
It is clear he didn't want to do his job and was only interested in poaching clients for his private business. This is a complete scam and a serious breach of trust. I have already complained to customer service and demand a full refund immediately. Urban Company needs to investigate this rogue technician!
He then tried to solicit an illegal off-platform deal, telling me: "If you let me do it privately on a weekend evening, I will only charge you $250 cash. I will make the company refund your current $84+ payment." After saying this, he just walked out and left.
It is clear he didn't want to do his job and was only interested in poaching clients for his private business. This is a complete scam and a serious breach of trust. I have already complained to customer service and demand a full refund immediately. Urban Company needs to investigate this rogue technician!
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Excellent
I’m absolutely in awe of your company. It’s so easy to get things done. Very pleased with your services. Thank you.
The broke but they don’t pay
They broke a table and they will not refund me. Be aware! And don’t trust them!
