Horrible move out cleaning
I booked Spruce move out cleaning service for my 2 bed/bath apartment. I had the hope that it will lower the burden of cleaning before move out during a busy season. Unfortunately the quality of the service was not satisfactory at all. Dust left in various places, hair left in cabinets and drawers and parts of shelves not cleaned at all. Additionally I received a text message during the cleaning that they were not able to remove certain stains- spoiler alert, took me 5 minutes and I was able to fix that parts. In total I spend 1.5 hours cleaning on my own after the service to bring the apartment in an exceptional status. To spruce, at least I was able to get a partial refund after complains with pictures. I definitely would not recommend this company to any of my friends or family.
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Truly the worst
They never show up when they’re supposed to, they never do a complete job, the communication sucks. I had a particularly useless cleaning recently - showed up 4 hours late and lied about when they showed up, stayed an hour for a premium cleaning, still had dust everywhere and my curtains hanging off the wall, etc, etc and they wouldn’t refund me, they gave me a $20 credit. I’ve used them for routine cleanings and every time I’m disappointed. I finally cancelled my subscription.
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This service is hot garbage
Showed up 4 hours past the agreed upon window when nobody was home, waited 15 minutes then cancelled. Then customer service couldn’t have been worse handling the situation. Should have far better customer service at this price point.
SCAMMER ALERT
If yall are looking to hire the Spruce app to clean your home, don’t do it. I paid $200 for a deep clean and the cleaning people did not clean my house whatsoever. They left my floors sticky, they didn’t wipe down my countertops, and didn’t perform half the services the claim to provide. The only thing they did was clean the toilets. I had to come home and do an additional hour of cleaning just for my home to feel clean. Not only are their maids lazy, they are negligent. They left my door unlocked and left all my windows open. When I came home the apartment smelled like musty cigarettes. I don’t smoke, so clearly the maids were participating in activities other than cleaning my house. They left my home musty, hot and unsecured. When I complained, Spruce offered me $25 even though I provided pictures of the unclean home and they agreed the home was not clean. DO NOT HIRE SPRUCE MAIDS IF YOU WANT A CLEAN HOME. They price gouge and leave your home vulnerable to intruders.
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Quality work
Always quality service. But, Anyelin from Spruce went above and beyond..thank you!
