SCAM
Spruce is a scam. I hired them to do a cleaning and they completely skipped almost all of it. I even sent them photos of proof and they just pass you around to a different person every time you email them. I never got my money back or the cleaning done.
Poor Communication and Unreliable Scheduling
I used this company because they were convenient and recommended through my apartment community. Unfortunately, my experience was extremely disappointing.
I had a confirmed cleaning appointment and requested an additional service. At no point was I warned that making a change could result in my entire appointment being canceled. Had I known that, I never would have requested the add-on.
The cancellation left me scrambling after I had already rearranged my schedule and paid for dog daycare because pets must be out of the home during cleaning. Customer service offered no reasonable solution and simply told me my original appointment could not be restored.
The biggest issue isn’t that they couldn’t accommodate the extra service—it’s the lack of transparency. Customers deserve to know that requesting a modification could cost them their confirmed appointment. Based on this experience, I can’t recommend this company.
I had a confirmed cleaning appointment and requested an additional service. At no point was I warned that making a change could result in my entire appointment being canceled. Had I known that, I never would have requested the add-on.
The cancellation left me scrambling after I had already rearranged my schedule and paid for dog daycare because pets must be out of the home during cleaning. Customer service offered no reasonable solution and simply told me my original appointment could not be restored.
The biggest issue isn’t that they couldn’t accommodate the extra service—it’s the lack of transparency. Customers deserve to know that requesting a modification could cost them their confirmed appointment. Based on this experience, I can’t recommend this company.
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Think twice before letting them clean your home.
From uncleaned units to theft. This company is dishonest and I warn anyone from using their app and services.
The app doesn’t work
The app doesn’t work, I put in my login information, and I’m getting an error message
Horrible move out cleaning
I booked Spruce move out cleaning service for my 2 bed/bath apartment. I had the hope that it will lower the burden of cleaning before move out during a busy season. Unfortunately the quality of the service was not satisfactory at all. Dust left in various places, hair left in cabinets and drawers and parts of shelves not cleaned at all. Additionally I received a text message during the cleaning that they were not able to remove certain stains- spoiler alert, took me 5 minutes and I was able to fix that parts. In total I spend 1.5 hours cleaning on my own after the service to bring the apartment in an exceptional status. To spruce, at least I was able to get a partial refund after complains with pictures. I definitely would not recommend this company to any of my friends or family.
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