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Urban Plates

Urban Plates

Order Ahead & Delivery

21 ratings
99 reviews
With Ads
🍔 Food & Drink
Free
With Ads

Details

  • Released
  • Updated
  • October 7, 2020
  • July 24, 2026

Features

Developer

UrbanPlates
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About

Easily order delicious, craveable food made with quality ingredients for pickup, curbside, dine-in, or delivery. Save favorite orders for quick reordering and skip the line when dining in.

✓Easy ordering and payment
✓Order pickup, curbside, dine-in, delivery
✓Skip the line
✓Save previous orders
✓Explore and sort menu items
Show original description

What users say

Summarized from real user reviews of Urban Plates. Based on 21 reviews and a 2.7/5 average, it highlights the 5 positives and 14 negatives reviewers mention most about this Food & Drink app.

Positive things

  • 👍Great food quality
  • 👍Plate Pass is a good value
  • 👍Some users find ordering easy
  • 👍App can be user-friendly when working
  • 👍Good for direct restaurant support

Negative things

  • 🐛App is frequently unusable
  • 🐛Payment processing errors
  • 🐛Gift card redemption issues
  • 🐛Slow loading times
  • 🐛Frequent crashes and freezes
  • 🐛Poor UI/UX design
  • 🐛Order history not saved
  • 🐛Cannot modify orders
  • 🐛Inconsistent Plate Pass discounts
  • 🐛Lack of customer support
  • 🐛Forced to call in orders
  • 🐛App forgets user information
  • 🐛Difficult to use for dine-in
  • 🐛Inconsistent delivery times
See all reviews

What's New in Urban Plates

4.22.0

July 24, 2026

- A refreshed, modern look across the entire ordering flow - More intuitive navigation and item customization - Performance improvements

More

User reviews

Most RecentHighest RatedLowest Rated

Payment and Bugs

The payment page and system is inoperable. There are also tons of loading bugs throughout the rest of the app. I won’t be able to purchase any longer if this isn’t fixed.
ericmcollinsericmcollins

Can’t pay

Would give zero if I could. I have tried every iteration/version of this app over 15 years and NEVER lets me pay. I always have to call it in and pay in store. Every time I try the app looks different and I get hopeful then when I get to that part NEVER works.
PeplluverPeplluver

Needs Work

Please add option to add other sides than chips or fries to sandwich/wraps!
88Infinity88Infinity

Flawed App & Possible Scam

App cannot remember plate pass number despite paying a $5/mo membership. Often forces me to pay full price. App functionality disintegrates when I try and input my plate pass number. Even trying to create a new membership with my order fails AND loses my entire entered order.
OverTaxedOverTaxed

Response from developer

We're really sorry for the trouble, a membership issue like this is especially frustrating when you're paying for it monthly. We've released several updates recently with a number of fixes, so please make sure you're on the latest version. In the meantime, try logging out and back into your account as a quick troubleshooting step. If the issue persists, please reach out to us directly at support@urbanplates.com and our team will make sure this gets resolved for you.

App stopped working

App glitched and failed to process the order after I submitted payment. Had to reorder. Deleted the app because I might as well order from the website which works well.
Zach PolinZach Polin

Response from developer

We're sorry to hear this — and we understand it is incredibly frustrating and not the experience we want for our Guests. We've released several updates recently that addressed a number of app issues, and we'd love for you to give it another try. If you ever do, we hope it's a much smoother experience. And if you ever need help, we're always here at support@urbanplates.com.

See 94 more reviews

User experience

🐞

Reported Bugs

100 issues

App glitches and fails to process orders

Bug

App cannot remember Plate Pass number

Bug

App functionality disintegrates when inputting Plate Pass number

Bug

App loses entire entered order when creating new membership

Bug

App prompts users to accept cookies on every new page

Bug

App will not display gift card number for staff

Bug

Gift card balance lookup fails

Bug

App stops working

Bug

App glitched and failed to process order after payment

Bug

App is clunky

Bug

Online orders serviced poorly in person

Bug

App is UNUSABLE

Bug

App never works

Bug

App is slow loading

Bug

App requires frequent restarts

Bug

App cannot save CCV number

Bug

App is not location aware

Bug

App prevents autofill of memorized text

Bug

Credit card entry rejected due to spaces

Bug

Cart is empty when returning later

Bug

Selecting location deletes cart

Bug

App is unstable, works one day, unusable the next

Bug

App remembers nothing

Bug

Errors processing payment

Bug

Add to order is grayed out

Bug

Frequently crashes, fails to load

Bug

App won't let user get to order screen, stuck loading

Bug

App still charging after membership cancellation

Bug

App rejects payment if pickup time is too soon

Bug

App is very slow

Bug

App doesn't apply Plate Pass discount

Bug

App pulls up subscribe option for existing members

Bug

App not capturing and displaying order history

Bug

Billing total is wrong

Bug

App is terribly frustrating, times out

Bug

App crashes at final step

Bug

App fails to reorder previous orders

Bug

Pickup order time set to tomorrow

Bug

Cannot checkout on dine-in

Bug

Plate Pass discount not applied at checkout

Bug

Charged for meal, but order didn't go through

Bug

No confirmation email

Bug

App shows order didn't go through

Bug

App not applying Plate Pass to online orders

Bug

App won't apply Plate Pass discount

Bug

App pulls up subscribe option for existing members

Bug

App doesn't let you input card payment

Bug

App is unable to confirm payment

Bug

App gives instructions to call for pickup that are false

Bug

App doesn't ever work well

Bug

App gives server error message

Bug

App is delayed

Bug

Status bar for mobile dine-in order doesn't move

Bug

App gives 'Oops! Something went wrong! Please try again later!' when trying to purchase Plate Pass

Bug

App freezes and erases order

Bug

Website is worse than app

Bug

App session expired and wiped order

Bug

App cleared whole order after forgetting password

Bug

App times out after filling out questions

Bug

App doesn't save information

Bug

App doesn't let you auto fill passwords or credit cards

Bug

Take Out option not working

Bug

Items on store menu not available in app menu

Bug

App is slow, buggy and unreliable

Bug

Cannot change order from take out to dine-in without starting over

Bug

No auto complete on credit card screen

Bug

Cannot get payment method to be saved

Bug

App doesn't work

Bug

App forces download and doesn't work well

Bug

App is half baked

Bug

App broken, asks for zip code and gives server error

Bug

App is totally non-functional, freezes after zip code update

Bug

App doesn't find all locations on the map

Bug

App loses everything when an error occurs

Bug

App stopped letting user input payment information

Bug

App has popup ads

Bug

App doesn't take payment services like Apple Pay

Bug

App text entry fields don't auto-fill payment info

Bug

App fails to send password reset email

Bug

App doesn't work after update, cannot log in due to server error

Bug

App crashes constantly

Bug

App does not save previous orders

Bug

App cannot input gift card information

Bug

App fails at last step, doesn't take payment

Bug

Kids menu steak doesn't allow choosing doneness

Bug

App crashes when selecting delivery address

Bug

App is useless when paying by gift card

Bug

App not communicating with server to save information

Bug

App unable to accept credit card

Bug

App has false advertising for Plate Pass meals

Bug

App contact option goes to Mail app

Bug

App does not allow deletions or substitutions

Bug

App creates 404 errors when creating accounts

Bug

App order would not go through

Bug

App is missing Apple Pay

Bug

App is super slow

Bug

App has no auto fill

Bug

App has no error correction

Bug

App has terrible UI

Bug

App is unusable due to server error on login

Bug
✨

Requested Features

13 requests

Add Apple Pay option

Feature

Add other sides than chips/fries

Feature

Improve gift card functionality (partial payments)

Feature

Add tech support contact

Feature

Enable autofill for payment details

Feature

Add option to modify orders

Feature

Bring back notifications for food readiness

Feature

Add social login (Facebook/Apple)

Feature

Allow customization of menu items (deletions/substitutions)

Feature

Implement reward points system

Feature

Add option to customize steak doneness

Feature

Allow gift card payment option

Feature

Improve UI for order button and bread selection

Feature

FAQ

What can I do with the Urban Plates app?

The app allows you to easily order food ahead for pickup, curbside service, dine-in, or delivery. You can also save your favorite orders for quick reordering and skip the line when ordering in-restaurant.

How do I pay for my order?

The app offers easy ordering and payment options. Specific payment methods accepted are not detailed in the description, but it is designed for a seamless transaction process.

Is the app free to use?

Yes, the app is free to download and use. There are no mentions of in-app purchases or ads, indicating a free service for ordering.

What kind of food can I order?

You can order clean, craveable food made from quality ingredients. The app allows you to explore and sort through menu items to find what you're looking for.

Can I reorder past meals easily?

Yes, a key feature of the app is the ability to save previous orders. This allows for quick and convenient reordering of your favorite meals.