Delivery fail
They Outsourced delivery to DoorDash
DoorDash cancelled delivery
They did nothing about it. Food sitting there cold, no refund no delivery
Just order via DoorDash and don’t do their plate pass nonsense
DoorDash cancelled delivery
They did nothing about it. Food sitting there cold, no refund no delivery
Just order via DoorDash and don’t do their plate pass nonsense
Payment and Bugs
The payment page and system is inoperable. There are also tons of loading bugs throughout the rest of the app. I won’t be able to purchase any longer if this isn’t fixed.
Can’t pay
Would give zero if I could. I have tried every iteration/version of this app over 15 years and NEVER lets me pay. I always have to call it in and pay in store. Every time I try the app looks different and I get hopeful then when I get to that part NEVER works.
Needs Work
Please add option to add other sides than chips or fries to sandwich/wraps!
Flawed App & Possible Scam
App cannot remember plate pass number despite paying a $5/mo membership. Often forces me to pay full price. App functionality disintegrates when I try and input my plate pass number. Even trying to create a new membership with my order fails AND loses my entire entered order.
Response from developer
We're really sorry for the trouble, a membership issue like this is especially frustrating when you're paying for it monthly. We've released several updates recently with a number of fixes, so please make sure you're on the latest version. In the meantime, try logging out and back into your account as a quick troubleshooting step. If the issue persists, please reach out to us directly at support@urbanplates.com and our team will make sure this gets resolved for you.
