Can’t pay
Needs Work
Flawed App & Possible Scam
Response from developer
We're really sorry for the trouble, a membership issue like this is especially frustrating when you're paying for it monthly. We've released several updates recently with a number of fixes, so please make sure you're on the latest version. In the meantime, try logging out and back into your account as a quick troubleshooting step. If the issue persists, please reach out to us directly at support@urbanplates.com and our team will make sure this gets resolved for you.
App stopped working
Response from developer
We're sorry to hear this — and we understand it is incredibly frustrating and not the experience we want for our Guests. We've released several updates recently that addressed a number of app issues, and we'd love for you to give it another try. If you ever do, we hope it's a much smoother experience. And if you ever need help, we're always here at support@urbanplates.com.
Gift Card Scam - Still Terrible
Can now use ONE partial gift card at a time. Additionally, if you’re in store and have the gift card saved to your payment methods. It is impossible to use that to pay. Additionally the App will not display the gift card number for staff to help. If you try to lookup a gift card balance it brings it up in an external site / browser. Well, it tries to. It failed every time I tried.
Beyond this. The app prompts users to accept cookies on EVERY SINGLE NEW PAGE.
I wanted to like urban plates but they consistently fail to support their customers or provide an enjoyable experience.
Original review:
Unable to redeem gift cards if they cannot cover a whole meal. Have a $10 gift card and a credit card on file? Want to use your gift card value up and pay the remainder on your credit card like any sane or competent application? Nope! Urban Plates does not let you do this!
Beyond that the app is clunky and online orders are always serviced poorly in person.
Response from developer
Thank you for your feedback. This is a known issue with gift card payments, and we understand how frustrating that experience is. A fix was already in progress and is rolling out, starting today, on iOS and Android. In the meantime, please reach out to us at support@urbanplates.com so we can make this right for you. We appreciate you taking the time to share this with us.
