Love this restaurant❣️❣️❣️
I must eat here 3 times a week. It’s fabulous. The staff is so nice. It’s fast and healthy. Get the plate pass. It’s so worth the extra 20% off. 5 stars for Urban Plates
Very slow
So slow that it’s faster to order in person at the register. Very disappointing.
Healthy and Delicious
Urban Plates is my favorite restaurant where I can eat food that is organic, healthy, delicious, yet affordable.
Thank you for all you do 🙏
Thank you for all you do 🙏
Healthy & Delicious!
Our family loves eating here! All the food is fresh, delicious, and perfectly cooked. With the plate pass, you can’t get a better meal for the price! The service is always kind and friendly. So many reasons this place is a family fave.
Perfect Food
Perfect service and Hospitality
Crummy app
People who work in the Carlsbad store are awesome, very friendly. However, have not seen a worse app in many years. There is always something wrong with the app, almost like the developers never use the app and try to eat/order at Urban Plates. Other than that, big fan of the restaurant.
Great Spot
The Mission Valley Location has become one of my regular favorites. Easy in-house dining. Great for ordering online and picking up to go. The plate pass has been a tremendous bonus, it even works at the bar.
Love the food, hate the app
A great restaurant, but this app makes ordering take forever, especially when it crashes and makes you start over. Frustrating! Why can’t they just use a web based program like Toast?
Amazing place. Terrible app.
Use Claude to fix ur location updates. Cannot believe this doesn’t work.
Steak with pepper corn sauce
Awful , dry and stringy steak
Time
Need to be a little smoother in the app
App sucks ; food is great!
App is always sluggish
Excellent service and delicious food
Urban Plates food is so delicious but the manager at the Sunnyvale location goes above and beyond for great customer service. He makes everyone feel welcome and appreciated and always greets you with a warm smile and everything seems well organized and efficient. Very impressive
Mango tart is the best !
Our family loves this place. We’ve been coming here for years. It’s healthy, fresh, home-cooked style food that we all enjoy. It’s my go to for a dessert to bring to a party - the mango tart is to die for. Everyone loves it & it’s a beautiful presentation!!
Like Home Cooking without Cooking
Convenient
Excellent Service
Great Selections
Nice Size Portions
Our Favorite Go To Restaurant
Easy Take Out As Well
Thank You Alex
Your Staff Is Amazing
Best Regards
Starla ⭐️⭐️⭐️⭐️⭐️
Excellent Service
Great Selections
Nice Size Portions
Our Favorite Go To Restaurant
Easy Take Out As Well
Thank You Alex
Your Staff Is Amazing
Best Regards
Starla ⭐️⭐️⭐️⭐️⭐️
Mostly good
The app works pretty well for selecting food, but the checkout process frequently fails at the payment step because the pickup time changed by one minute. This is just bad UX.
Slow app, confusing
Took over 15mins just to place order. Then to find out item isn’t available. Has to spend another 5 mins to find another dish to check out.
Good food
The food is very good and fresh and the service, prompt and courteous. I do wish there was more variety in the menu, in particular I would love to see a turkey burger!
It’s our weekly place
We love UP and it’s our fav goto. We have been going almost weekly for many years now. They know our name when we walk in even. It’s consistantly fresh, healthy and orderly. The app and plate pass make it so easy to press a few buttons and go.
Delivery fail
They Outsourced delivery to DoorDash
DoorDash cancelled delivery
They did nothing about it. Food sitting there cold, no refund no delivery
Just order via DoorDash and don’t do their plate pass nonsense
DoorDash cancelled delivery
They did nothing about it. Food sitting there cold, no refund no delivery
Just order via DoorDash and don’t do their plate pass nonsense
