App doesn’t work anymore
The app worked well through 2025. This year it stopped working. It didn’t add my coffee bean pound bag orders to the rewards balance. I had to keep trying to ask management in Santa Monica and email headquarters to help. They were unable to help and I never received email response back. I downloaded what appears to be a refreshed app, but get repeated error messages when I try to order. The app cannot pull up any locations.
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Please allow location confirmation for reorders!
I accidentally ordered to the wrong location because when you select reorder, it goes to the last location not based on current location and it doesn’t give you a chance to choose the store location. Please at least add the ability to confirm the location before confirming the order.
Other than that the app has improved a lot.
Other than that the app has improved a lot.
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Auto Tip
I do not like having to adjust or remove the auto tip on transactions - not user friendly. Deceptive as well if users are not paying close attention to the pay confirm page.. please fix ASAP as I have tipped multiple times now with not knowing, not cool
Tip rip off
Listen a month ago they raise their prices and the same time created a default setting for tips and I have accidentally added probably $25 worth of tips and when I complained they said nothing they’re gonna leave it that way. Look be honest take that default setting for tips off.
App is just ok
I love their food and teas/coffees in Pasadena. The pickup is easy. The downtown LA location is not near as good or consistent. The app is just ok. I’ve been a customer for over five years and haven’t earned anything with the rewards program. Also, they can sometimes have issues with DoorDash.
