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UZURV User Reviews

UZURV: Book your next ride
UZURV: Book your next ride
UZURV HOLDINGS, INC
✈️ Travel

Customer Experience

Positive experience67.2% of reviews
Neutral10.3% of reviews
Negative experience22.4% of reviews

~ Based on 58 written reviews from the US App Store.

What users say

Summarized from real user reviews of UZURV. Based on 1.8K reviews and a 4.8/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Travel app.

Positive things

  • 👍Dependable transportation service
  • 👍Helpful and courteous drivers
  • 👍Easy to use app
  • 👍Convenient scheduling

Negative things

  • 🐛Unreliable service - no-shows and long wait times
  • 🚨Poor customer support
  • 💰Expensive fares
  • 🔒Accessibility issues for visually impaired users

Is UZURV Safe?

UZURV: Book your next ride appears safe based on user ratings. AppsHunter Safety Score for UZURV is 96/100.

This assessment is based on 1,784 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.9% of ratings point to a safe experience
1.7% of ratings suggest some concerns
2.4% of ratings point to a risky experience

~ Based on 1,784 App Store ratings for UZURV.

Is UZURV Legit?

UZURV: Book your next ride appears to be a legitimate app. AppsHunter Legitimacy Score for UZURV is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

A joy every ride

All of my rides have been wonderful. The drivers are polite, helpful, and very courteous. I would recommend anybody to ride with this organization.
Theo‘s thoughts Theo‘s thoughts 

Professional

I’m grateful for this SECURED Transportation Service. I no longer drive and I’m able to get around now. I thank GOD for UZUR
Florence Rogers-SmithFlorence Rogers-Smith

I love this app

I love this app
Angie 4766Angie 4766

No round trips

Sometimes I need to pick up and go right back and there are no round trips
ShlawndaShlawnda

Excellent ordering option

It’s nice to go to a place you’re not ‘on the spot’ to order rides
WilliamfcbisgWilliamfcbisg

Ride

My rides are always on time and the drivers are polite, careful drivers.
$$lava$$lava

Love

Love everything
TimaboydTimaboyd

Crazy drivers

These drivers are crazy
Wsg3rdWsg3rd

Excellent Service

I have used UZURV several times and each time it has been excellent!
Male LesbianMale Lesbian

Response from developer

thanks for rating and review UZURV - it is our honor to provide you service on behalf of your local transit agency.

My review

The service has been great and the drivers are nice.
Cloressa HarrisCloressa Harris

Nice service

Besides being put on the
 spot of not being picked up by their own service.. I feel like they are the best service around’
Juicyme27Juicyme27

UZURV

It’s great. The people are friendly and more or less dependable.
kash127kash127

Ride Service

Able to book the time needed for pickup and usually very close to the time requested. Must drivers are professional and super polite. Some are super helpful and kindhearted.
Grant 1952Grant 1952

Response from developer

Thank you for rating and reviewing UZURV service - we work hard to create a network of drivers to provide you will a high level of service. All of this is possible because of your local transit or transportation program. Thanks again!

President

Excellent riding, comfort and Drivers
Godalmighty1!Godalmighty1!

Customer Review

Good morning, I would just like to say since I’ve started using Usurv for my transportation needs it has been great. The best I’m so happy that this service was created for us.
marksdiamondmarksdiamond

Response from developer

excellent - we are truly honored to provide you service on behalf of your local transit agency.

Disappointed

I love uzurz. I love the drivers, however for the past 2-3 weeks it’s been slow. I’m not sure if they fired people or what. It should be no reason why I schedule a ride and the person is coming almost 30 minutes after. They need to hire all there drivers back asap!!!
JoyceW426JoyceW426

Response from developer

Thanks for your detailed review - we understand how frustrating longer waits can be and are always working on ways to improve our reliability. We apologize for the inconvenience. Thanks for raising your voice with your concerns, it is important to us.

Quick

Quick reliable service I love it
zone18 girlzone18 girl

Good, but…

Pretty easy to use, but please add a feature to track the number of rides used and remaining. Additionally, please include a location-sharing option for riders to send to a friend or family member.
PastelMe26PastelMe26

Response from developer

Thanks for the great feedback, we will send these recommendations to our product design team to consider. Some of the best features for the app come from comments like these, we appreciate the feedback.

Unreliable

Do not use for important appointments!

After waiting for more than an hour, I contacted customer support who told me that they would text me when a driver was available. Never showed up.
$50 for an Uber is unacceptable. Customer support is completely pointless!
Jo BloooooJo Blooooo

Response from developer

We can't tell if this was ment for UZURV, but if so and you have not yet done so, please contact our rider support team so we can learn more about this issue: ridersupport@uzurv.com

UZURV delivers

You can depend on you serve to find a driver. They’ll get you where you need to go in the most pleasant way you’re very dependable and I’m thankful for every ride I get through them.
Margueritemon53Margueritemon53

Response from developer

Thank you for taking the time to rate and review the service you receive from UZURV, we are honored to provide you with rides on behalf of your local transit program.

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