Poor so far
So we’re in 2026 and the app doesn’t default its color scheme to what is set on my device (dark mode)? Also text message links to launch the app are invalid. My phone and email are the same at the business that I go to that uses this platform, I installed this app thinking I could see my past and upcoming appointments… nope… so pretty useless.
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Can’t even create an account
Create account - verify email - verify phone - result? “something went wrong.”
Okayyyy….
Okayyyy….
Closing out
I can’t get an email sent to me for a code or reset my password. I can tried using several emails to create new accounts because I can’t get into mine ever.
The SEARCH features suck
Try to look for a local place (with the city I’m looking for) and they list the furthest places you can imagine. None of them are anywhere near close to me.
Close but not quite.
As a client, I appreciate being able to book online. However, the Vagaro app should allow you to make more than one appointment with the same practitioner in a given use session and not have to restart every time you want to make a new appointment if you’re trying to schedule out.
Also, they should have an integration with Google Calendar so that I can subscribe to my upcoming appointments much like the Jane app and other apps I have used.
Update: the generic reply you sent to be in touch is a waste of both our time.
The developer invited me to contact support, but their response does not clarify whether these features actually exist. I’m requesting two straightforward customer features: the ability to book several appointments on different future dates with the same practitioner in one session, and the ability to automatically add my Vagaro bookings to my personal Google Calendar.
Vagaro’s documentation appears to limit multiple-service booking to the same day, while Google Calendar syncing appears to be intended for businesses.
If customer-facing options exist, they should be clearly accessible within the booking flow.
Also, they should have an integration with Google Calendar so that I can subscribe to my upcoming appointments much like the Jane app and other apps I have used.
Update: the generic reply you sent to be in touch is a waste of both our time.
The developer invited me to contact support, but their response does not clarify whether these features actually exist. I’m requesting two straightforward customer features: the ability to book several appointments on different future dates with the same practitioner in one session, and the ability to automatically add my Vagaro bookings to my personal Google Calendar.
Vagaro’s documentation appears to limit multiple-service booking to the same day, while Google Calendar syncing appears to be intended for businesses.
If customer-facing options exist, they should be clearly accessible within the booking flow.
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Unable to book Appts.
So for some reason I am unable to book classes for the gym I attend. Or it walks me through the process like I am booking yet, nothing shows up under appt. So it makes it seem like I am not attending the gym classes and I am.
The troubleshooting piece is I can go through the process it shows that I booked the classes or checked out with my cart. Yet, if I go back to my cart the classes are still there. It’s like I am stuck in a loop or the app is not refreshing and recording that I booked my classes/appts.
This is causing the gym owner to think I am not attending which I then get unnecessary text messages because of the above. Fix this issue within the app.
The troubleshooting piece is I can go through the process it shows that I booked the classes or checked out with my cart. Yet, if I go back to my cart the classes are still there. It’s like I am stuck in a loop or the app is not refreshing and recording that I booked my classes/appts.
This is causing the gym owner to think I am not attending which I then get unnecessary text messages because of the above. Fix this issue within the app.
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Glitchy
I can’t even use the app because it keeps sending me a code for verification and when I get it I can’t even enter it into the app because then the app just kicks me out. Mind you this app is updated and my phone it should not be doing this at all!
This is a terrible app
It is almost impossible to rebook an appointment with the same provider. And God help you if you have two providers who use Vagaro. Then it is absolutely impossible. Just the most awful app if you are a salon find another app to use because this one is horrible.
Not responsible
My hairstylist did not show up and when I called the costumer service of Vagaro they did nothing for helping me.
Add to Calendar is broken; email support doesn’t work
I’ve used Vagaro for a few years now without issue. However, today after booking an appointment with my stylist, like usual and using the add to Calendar feature, the calendar entry that was created was a week earlier than the actual appointment. I double checked this against Vagaro and confirmed that it was wrong. I’m not sure if this is a one time thing or if the app is broken, and I wasn’t able to reach Vagaro support because the email link in their support was broken.
App used to be fine but now a total dumpster fire.
The button to email support does nothing and no email is listed in the app.
App used to be fine but now a total dumpster fire.
The button to email support does nothing and no email is listed in the app.
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Cannot access appointments
Absolutely garbage app. Can’t access appointments on mobile. Can’t search for services. The only way to use this is through web browser. Complete waste of time trying to use this iOS app. If I could give 0 I would. Only reason I’m on here is cause the barber I go to takes appointments through it. Otherwise I’d never log in again.
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Super Buggy Program
For a scheduling app, accuracy is essential. This app is buggy and/or poorly designed. I am very frustrated with this apps continual errors making me miss appointments or show up to appointments that were never completed.
It’s always glitching
Lack of staff, the app doesn’t work most of the time, I am stuck here as a medspa as it takes forever to move the forms and paperwork.
Horrible booking app
I have tried writing this review a few times. In short the app doesn’t work well, can’t login with any of the login options and it’s hard to even find the services without using their links
Not user friendly at all
Glitches & will just completely crash bringing me back to the home page of my phone. I have an appointment I need to cancel and it says it’s confirmed but won’t appear in my “appointments” tab. Nothing about this app has been beneficial and I have to call them now anyways to cancel so the app is useless.
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Works fine now after latest update
App works as it should after the latest update…
Sucks
I am with Vagaro because of the fundamental things as a massage therapist such as forms, breaks between appointments, etc. The AI assistant they give you does not book appointments for you, nor do they answer the paid phone number we pay for. Really unsure what it really does 🤷🏻♀️ I had to pay a different company for AI phone assistant. The tax marketing is a scam, they only allow you a certain amount of characters, even after paying for the upgrade you have to pay more out-of-pocket to send your text. They have changed the email marketing so my drafts do not automatically save. The new card reader is equivalent to a 2010 android phone that needs software updates every time I turn it on. The tap to pay does not work. They took away the marketplace advertising for $10 mo, now they take 20% for feeding new clients. Lastly the older clients have a hard time booking. Frankly, they’re the only people with money to spend anymore so.. Vagaro is okay for the fundamentals, but do not spend any extra money with them - it’s simply not worth it. If I had the time I would switch booking platforms but as a one woman business owner, I do not have time to talk to them about these issues nor do I have time to switch booking platforms. Small business owners do not have time to be going back-and-forth with Vagaro, they need to stop playing with our money.
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Glitching, crashing, spinning, and buggy. Needs a fix
The app needs to be fixed. It constantly freezes, and I have to force-close it several times a day. I’ve deleted it, reinstalled it, updated it, and nothing has helped.
The biggest problem happens when I switch between different sections of the app. It gets stuck on the loading screen and just keeps spinning. This happens when I try to open Friends and Family, notifications, appointments, and other parts of the app. It’s become very unstable.
This isn’t a problem with my phone. It’s happening on multiple phones used by members of my family, all with the same app. The problem is with the app itself. Please fix it.
The biggest problem happens when I switch between different sections of the app. It gets stuck on the loading screen and just keeps spinning. This happens when I try to open Friends and Family, notifications, appointments, and other parts of the app. It’s become very unstable.
This isn’t a problem with my phone. It’s happening on multiple phones used by members of my family, all with the same app. The problem is with the app itself. Please fix it.
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States to Update App…
States to update app, however I have the latest version. Unable to use app at this point…
Response from developer
Thank you for sharing your feedback. We understand how frustrating it can be when you're prompted to update the app but already have the latest version installed. We'd like to learn more about what you're experiencing and help address the behavior you're seeing. Please reach out to support@vagaro.com or call 925-464-1932 Ext. 2 so we can take a closer look.
Update
Telling me to update the new version but it don’t work
