Vagaro User Reviews

Customer Experience

Positive experience55.8% of reviews
Neutral4.0% of reviews
Negative experience40.2% of reviews

~ Based on 396 written reviews from the US App Store.

What users say

Is Vagaro Safe?

Vagaro appears safe based on user ratings. AppsHunter Safety Score for Vagaro is 92/100.

This assessment is based on 8,926 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.6% of ratings point to a safe experience
1.5% of ratings suggest some concerns
7.9% of ratings point to a risky experience

~ Based on 8,926 App Store ratings for Vagaro.

Is Vagaro Legit?

Vagaro appears to be a legitimate app. AppsHunter Legitimacy Score for Vagaro is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Works fine now after latest update

App works as it should after the latest update…

Response from developer

Thank you for sharing your feedback. We understand how frustrating it can be when you're prompted to update the app but already have the latest version installed. We'd like to learn more about what you're experiencing and help address the behavior you're seeing. Please reach out to support@vagaro.com or call 925-464-1932 Ext. 2 so we can take a closer look.

States to Update App…

States to update app, however I have the latest version. Unable to use app at this point…

Response from developer

Thank you for sharing your feedback. We understand how frustrating it can be when you're prompted to update the app but already have the latest version installed. We'd like to learn more about what you're experiencing and help address the behavior you're seeing. Please reach out to support@vagaro.com or call 925-464-1932 Ext. 2 so we can take a closer look.

Doesn’t work!

I used to use the Vagaro website without issue but tried the app and its non functioning and just times out. Also tried the website directly and that’s doing the same thing just timing out, nit bringing up the booking page or just taking me to pages I haven’t even clicked on. Deleting the app and having to phone instead now. Waste of time and effort even attempting with Vagaro.
Show more

Response from developer

Thank you for sharing your feedback. We understand how frustrating it is when you're unable to access the app or booking page as expected. We'd like to investigate the behavior you're experiencing with both the app and website. Please contact us at support@vagaro.com or call 925-464-1932 Ext. 2 so we can take a closer look and assist you.

Search function does not work

I was asked to use this app to book at my local gym, but the varago app keeps automatically searching for ALL businesses in my area and it will not show my gym even when I search it by name. Super frustrating!

Response from developer

Thank you for sharing your feedback. This isn't the experience we want for you. We'd like to take a closer look at what you're experiencing. Please reach out us at support@vagaro.com or call 925-464-1932 Ext. 2 so we can look deeper into this behavior. We appreciate the opportunity to assist.

So many better cheaper options

Support was terrible to deal with online when I tried to cancel.

Response from developer

Thank you for sharing your feedback. We’d like to take a closer look at your experience with the cancellation process, as this is not the level of service we aim to provide. Please contact us at support@vagaro.com with the subject line ATTN CX or 925-464-1932 ext. 2 so our team can review this further.

Horrible.

Would NOT recommend that any salon or service use this app. So hard to book who you want, find times or even find the business. Typed in the name of the salon that I normally use and it can’t find it. Can’t find a salon who uses the app? Great app. Would 0/10 recommend.

Response from developer

Thank you for sharing your feedback. We understand how important it is to have a simple and reliable booking experience. The experience you described is not what we want for our users, and we'd appreciate the opportunity to learn more about what happened. Please reach out to our team at support@vagaro.com or 925-464-1932 Ext. 2 so we can take a closer look and help make this right.

Disappointed

I’ve booked online with Vagaro for a lot of businesses and have always liked it. I got the app thinking it would be the same as online booking, but nothing would load for me. I got a blank screen when I clicked on most tabs, and I couldn’t find my nail salon that I’ve booked probably 10+ times on Vagaro. Deleted and am going back to the website
Show more

Easy scheduling

Love the app features and very easy to schedule for lessons!

Hate it

Terrible app on the consumers side. Idk who as a customer would actually give this more than one star. It doesn’t work. I signed in and tried to book and every time I try to book it tells me to log in AND I’M ALREADY LOGGED IN. So frustrating.

Why are there ads.

Completely ridiculous that there are ads on an app like this. Especially since the ads aren’t for “local salon, spas & gyms”.

Finally able to login

Numerous attempts to setup an account finally worked. No app feedback on password rules or other setup requirements made this a trial and error process. The app needs work on the overall user experience.

Verification…

I don’t want to have to verify my email, AND my phone number, AND enter a card manually just to book a haircut. I have 5 notifications to clear just from one booking.

Response from developer

Thank you for taking the time to share this feedback. We understand how multiple verification steps and notifications during booking can feel like more than expected. In Vagaro, email and phone verification are part of the account security process set by the business to help ensure accurate client information and reduce missed appointments. Some businesses also require card-on-file or deposit steps at booking based on their own policies. Notification settings and booking requirements can vary by business, and in many cases, businesses can adjust what is required during the booking flow within their account settings. If you’d like help with a specific booking or want clarification on what a particular business requires, we can take a closer look at your account and walk you through it. Simply reach out to support@vagaro.com or call 925-464-1932 Ext. 2. and we'd be happy to assist.

Issues with Scheduling

The app made me get charged a no show fee from a business I had booked a service from because it didn’t register the change in appointment…. I have had so many issues with scheduling with this app and this time it cost me $$$ and is so frustrating!

Scheduling glitch

I rescheduled my appointment 5 days in advance and the app did not reschedule to appointment correctly, so the business charged me a no show fee even though I rescheduled. This is not the first time I’ve had issues cancelling/rescheduling on this app. It is unbelievable how awful this app is.

Extremely user unfriendly

For some reason, they will not let me just enter the hair salon I want to go to and search for the appointment time. They won’t let me even change the location and I changed the location setting several times. Probably this is the worst app I’ve ever seen. Might as well just call the hair salon I want to go to. This is pointless. Apparently this is not an isolated incident. You need to fix this ASAP or this app will become obsolete.
Show more

Buggy and Slow

Using the Vagaro app reminds me of using a dial up modem. Things are clunky, load slowly, and are unpredictable.

It’s like a high school computer science student made an app but then was told to make it slower. Oh and they were told to put ads in it

It’s better to book on a computer.

I can’t wait to uninstall it if I change gyms or my gym switches to another system
Show more

Upcoming appointments don’t show all

The app is ok. But would be better to be able to easily view ALL upcoming appts w each vendor. Should be easier to view them all.

I dislike this app

It is not consistent. Appointments sometimes disappear and you have no idea if they have been canceled or what is going on. The bad thing is that when you can’t see them you can’t reschedule them if you need to. And the policy says if you miss your appointment you have to pay 50% before you can schedule your next one.
Show more

💇‍♀️ Hair Laid, Confidence Slayed 💅

💇‍♀️ Hair Laid, Confidence Slayed 💅

Listen… when it comes to my hair, I do NOT play around. Marlene has been doing my hair for YEARS and she’s the ONLY person I trust to touch it. Whether it’s a fresh cut, flawless color, or a bomb style, she stays ON POINT every single time. 👏✨

Not only is she beyond talented, but she’s also super friendly, professional, and makes every appointment a whole vibe. She knows exactly what she’s doing and always has me leaving the salon feeling like THAT girl. 💁‍♀️🔥

If you’re looking for somebody who truly knows hair and is going to have you looking and feeling amazing, Marlene is the one you need in your life. Period. 💯

📍 Located at Sky Hair Studio
4710 E Warner Rd, Phoenix, AZ 85044

Book with her and thank me later because baby… she DOES NOT miss! ✂️✨
Show more

Terrible slop app.

Terrible slop app. It’s so buggy and the ux is disgusting

Update: how do you seriously solicit feedback by asking me to call into customer service line? This is a perfect reflection of this company’s quality